Ratings based on 281 Verified Reviews

3.3 out of 5
62% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Smelly and old

Posted Nov 10, 2016 on Hotels
Whole place smelled like old carpet. Curtains were disgusting. Sheets were clean.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to give us feedback on your stay with us. I would like to apologize that you were in a room that was not acceptable. I would like to assure you that we take this very seriously, and are looking into purchasing new curtains where needed. We also try to shampoo the carpets as needed, and I will make sure that the staff is more on top of this.
3 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Super 8 suited our needs. Good value!
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to post your feedback. I am pleased that you enjoyed your stay with us, and hope in the future if you visit Rochester again you will stay at the Super 8 Webster again.
3 out of 5
by A verified traveler

Posted Nov 2, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to let us know how your stay was here at the Super 8 Webster. If you do visit Rochester again, we hope you choose to stay with us again.
3 out of 5
by A verified traveler from toronto

Location was great but the hotel is very tired.

Posted Oct 11, 2016
Pros: The Location was close to where we needed to be.
Cons: The hotel is in need of an upgrade. Carpet ....Curtains.....Chairs...Paint
All in all we were in and out so there is not much to say.
Comment from Hotel Management
Oct 30, 2016 by Super 8 Webster, General Manager. , Hotel Management
Thank you for your comments. We take all very seriously. We are under new Management at this time, so these are all things that are being addressed. Hopefully next time you're in Rochester to visit you will try us out again, and see some of the changes we will be working on.
3 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
The room could be cleaner. There appeared to be red spots in the lobby bathroom. The wallpaper was falling off the walls in the room.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Thank you for taking the time to let us know how your stay was with us. We are under new Management, and these are some of the things that are being focused on. I hope you will try us again in the future.
3 out of 5
by A verified traveler

Posted Dec 2, 2015 on Hotels
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your rating of your stay here. We are always trying to do our best, and take these reviews learn from them, and better serve our guest. The Hotel Staff & Management.
5 out of 5
Recommended
for Couples
by Thomas

Great value,overall excellent

Posted Nov 10, 2015 on CheapTickets
Staff was very accommodating, great location for food and entertainment. A little farther from the Thursday,but we'll worth the drive. Well worth it,glad we stayed.
3 out of 5
by A verified traveler from Philadelphia

Friendly but a bit shabby

Posted Oct 18, 2015
Pros: Friendly staff
Cons: Something could be done to spruce up the appearance.
Location: There are malls, shops and restaurants nearby. Close to Irondequoit Bay and Lake Ontario for recreational activities.
The staff was friendly and helpful, the room was comfortable and met our needs although we were given a smoking room when we had requested non-smoking. The building is a bit shopworn and was obviously an older motel taken over as a Super 8 franchise. Location is not convenient to anything but Webster with a short distance to the limited access highways. It's not a bad place to stay if you're interested in economy.
5 out of 5
by Stefan

This traveler left a rating score only Posted Oct 14, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Barbara C.

Visit with friends

Posted Oct 14, 2015 on CheapTickets
The room was spacious and we were able to bring our small dog with us, for a reasonable charge. The staff were friendly. Had issues using key card for room it needed to be rekeyed twice. Room was clean.