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Reviews of The Del Monte Lodge Renaissance Rochester Hotel & Spa

4 out of 5
The Del Monte Lodge Renaissance Rochester Hotel & Spa
41 N Main St, Pittsford, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 270 reviews" "
Rating 8 - Good. 56 out of 270 reviews" "
Rating 6 - Okay. 17 out of 270 reviews" "
Rating 4 - Poor. 4 out of 270 reviews" "
Rating 2 - Terrible. 5 out of 270 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, excellent food and great location
Stayed 1 night in Nov 2023

6/10 Okay

Boris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, noisy heater/AC unit
The hotel is new and clean. On the good side, the rooms have everything one would need, including slippers, but they do have one great downside. The problem is that the rooms have an HVAC unit inside each room in a utility closet and these units are VERY noisy — the floor is shaking when they come on. I had to unplug the temperature controller to shut the HVAC off and be able to sleep.
Stayed 1 night in Nov 2023
Response from Front Office Team on Nov 28, 2023
Thank you Boris for taking the time to tell us about your experience. We apologize that your stay was less than perfect. We will share your feedback with our engineering team to ensure this is not the experience in the future. We hope that you would choose to stay with us again in the future, should your travels bring you our way.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from RO on Oct 11, 2023
Hi MarkThank you for the review. We are glad you enjoyed your stay

8/10 Good

gerald, Newport Coast

Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I
Stayed 5 nights in Sep 2023

8/10 Good

Balkir, Long Island City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are well furnished and comfortable. However, rooms are bit dark. Great for a romantic stay but if you want to read and get some work done, good luck…
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Very clean rooms, close to many things. Will definitely stay again!
Stayed 1 night in Sep 2023

10/10 Excellent

erik

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Nadia

Stayed 1 night in Aug 2023

4/10 Poor

Susan, Charlestown

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We
Stayed 1 night in Aug 2023

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from RO on Aug 24, 2023
Hi SharonThanks for providing us feedback about your stay. We appreciate it and hope to see you again soon

10/10 Excellent

Yuli, Closter

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel located in a beautiful town of PIttsford.
Stayed 1 night in Aug 2023
Response from Front Office on Aug 16, 2023
Thank you for taking the time to write a review! We are delighted to know that you enjoyed your stay with us. We hope that you choose to stay with us again should you travels bring you to our area.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from RO on Jul 17, 2023
Good morning MarthaThank you for providing us with positive feedback about your stay. We look forward to seeing you again in the future

10/10 Excellent

George

Stayed 3 nights in May 2023
Response from Front Office on Jun 14, 2023
Thank you for taking the time to tell us about your experience! We are always delighted to sere and hope to serve you again should your travels bring you back to our area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay! I had a very relaxing weekend from my first night in, to my check out.
Stayed 1 night in May 2023
Response from ROB on May 19, 2023
Than you so much for your feedback. We are glad you enjoyed your stay

10/10 Excellent

Donald, Syracuse

Stayed 1 night in May 2023
Response from Front Office on Jun 14, 2023
Thank you for taking the time to tell us about your experience! We are always delighted to sere and hope to serve you again should your travels bring you back to our area.

8/10 Good

Julianna

Stayed 3 nights in May 2023
Response from Front Office on Jun 14, 2023
Thank you for taking the time to tell us about your experience! We are always delighted to sere and hope to serve you again should your travels bring you back to our area.

10/10 Excellent

Beth, Pittsburgh

Stayed 2 nights in Apr 2023
Response from Front Office on Jun 14, 2023
Thank you for taking the time to tell us about your experience! We are always delighted to sere and hope to serve you again should your travels bring you back to our area.

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Hotel staff members were very friendly and helpful. I had to check in early and they accommodated me. The hotel and rooms are clean and it has a number of great amenities. It's very well located: close to Rochester downtown but in a very safe and upscale neighborhood. I highly recommend it. I won't stay anywhere else in Rochester.
Stayed 1 night in Mar 2023
Response from Rob on Mar 21, 2023
Hello EricThank you for the wonderful comments about your staff, specifically the staff members. We hope you stay with us again soon

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish they had bathtubs or hot tubs here but they don't. Otherwise the location is great for walk ability with tons of restaurants and shopping within 5 minute walk. They let me have hair gel which I had forgotten to pack. Nice room and comfy bed.
Stayed 1 night in Mar 2023
Response from Rob on Mar 13, 2023
Hi JamesThank you for the feedback about your stay. We hope that you decide to stay with us in the future if you are ever in the area. Just a FYI all of our king rooms have walk in showers however some of our rooms with two queen beds have tubs but not all.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Del Monte Should Do Better
We had an okay experience. First the good stuff: The gym is more than adequate and is accessible 24 hours. The hotel restaurant (Erie Grill) is open until 11:00 p.m. and has a nice menu with very good food. Now the not-so-good. We were there during a cold weekend. Our heat did not work and it took several requests to have it attended to and fixed. It was a relatively simple thermostat fix but there is nobody working maintenance on the weekend. Second, the lighting in our room was very poor. There are only lamps with very limited light. You are essentially staying in a dark room, even with the window treatments open. If you are trying to work or read, this is problematic.
Stayed 3 nights in Mar 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was helpful and attentive and everything was clean.
Stayed 1 night in Feb 2023
Response from Rob on Mar 15, 2023
Hi DavidThank you for staying with us. We are glad you enjoyed our hotel. We hope to see you soon

10/10 Excellent

Rajohn

Stayed 1 night in Feb 2023

10/10 Excellent

iryna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice and cozy hotel , great location. Very friendly people. Had a good dinner, thank you. Definitely recommend
Stayed 1 night in Feb 2023
Response from Rob on Mar 15, 2023
Hi IrynaThank you so much. We are glad you enjoyed your stay

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

justin

Stayed 1 night in Jan 2023

10/10 Excellent

Steve, Lake Forest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and friendly front desk and check-in / out was easy.
Response from Rob on Jan 19, 2023
Thank you so much for the nice comments. We are glad you enjoyed your stay

10/10 Excellent

Beth, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Rob on Mar 15, 2023
Hi BethWe are glad you enjoyed your stay.

10/10 Excellent

Hassan

4/10 Poor

Kevin

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Nice hotel but service was poor
Had dirty sheets the whole time I was there. I asked the maid to change them and she did not and I went to the front desk to ask to get them changed and they did not do it. I asked a second time to just lay the sheets inside and I would put them on because they said there was no one there to do it. I never got clean sheets in the 4 days I was there. For $300 a night, that is rediculous.
Stayed 4 nights in Nov 2022

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 1 night in Oct 2022

6/10 Okay

Jin

Stayed 2 nights in Aug 2022

10/10 Excellent

Darcy, Webster

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The DelMonte is wonderful. The staff is the highlight. They are fantastic! The rooms are nice. The restaurant is very good. There are dining and shopping options within walking distance.
Stayed 1 night in Aug 2022

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Meri Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff
Stayed 1 night in Jul 2022

10/10 Excellent

Rosemarie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We can’t wait to come back for a longer stay! Room was excellent. Loved the lobby decor. Friendly staff!
Stayed 1 night in Jul 2022

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2022

6/10 Okay

Lindsay

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Struggling with staffing but still good
They didn’t put a cot in the room. They use air mattresses which are not very comfortable and too big for the space. Didn’t tell us we need to ask for cleaning. Staff issues caused restaurant to be closed one morning. Kitchen inconsistent executing same breakfast every day. Nice gym. Nice staff. Good location.
Stayed 4 nights in Jul 2022

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location for our wedding night. The hotel bed is very comfortable and it was quiet for a good night’s sleep.
Stayed 1 night in Jul 2022

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Allison M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the Pittsford area
Stayed 2 nights in Apr 2022

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, very clean
Stayed 1 night in Apr 2022

10/10 Excellent

yvonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Felix on Apr 29, 2022
Thank you! We are glad you enjoyed your stay and look forward to you staying with us again.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the trendy, walkable area of Pittsford. We were pleased with the location, especially since it was on the canal and made walking one step easier and convenient.
Stayed 1 night in Apr 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable! Everything was clean and well appointed.
Stayed 1 night in Apr 2022

10/10 Excellent

Detrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Place is very nice and well kept, only problem is room housekeeping must be requested to clean the room, which surprised me since most hotels of this quality housekeeping request is not mandatory. It is a service given without requesting it
Stayed 2 nights in Mar 2022

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and helpful. Great location easily walkable to multiple eateries. The only aspect that could have been better was the seating options in the room. The only chair was a “stylish” chaise that was uncomfortable and a bench with pads.
Stayed 2 nights in Mar 2022

10/10 Excellent

Wasim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a pretty location
This was a great hotel. It is set at a stunningly beautiful location. The rooms were very well decorated and clean. The restaurant was very good too. But the best part of this hotel is the staff. Highly recommend the Del Monte!
Stayed 2 nights in Mar 2022