Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Modern hotel on beautiful canal

Posted Oct 18, 2016
Pros: Room, location, restaurant food
Check in was quick and smooth with wine and cheese delivered to our room......lovely way to start our stay. The room was immaculate and beautifully decorated plus the bed was wonderfully comfortable. Location is super with the canal steps away and in the lovely town of Pittsford. Also convenient to Nazareth College and St. John Fisher. Didn't use the Spa this visit but liked it very much on past visits. We were with another couple and wanted to linger over coffee after breakfast and were politely told the table was reserved in 15 minutes. I checked later and saw some empty tables and felt we or the reservation could have been moved or we could have been offered coffee to go and shown a beautiful seating area outside.
5 out of 5
by Quinta from Illinois

A must if in Rochester New York

Posted Aug 16, 2016 on Hotels
The second time I've stayed and everything is great about this hotel. It has an amazing spa as well The location is perfect and is perfect for walking to shops and restaurants.
4 out of 5
by A verified traveler

Posted Aug 4, 2016
Love the room renovations - no carpeting is genius
4 out of 5
by Jason

This traveler left a rating score only Posted Aug 2, 2016 on Hotels
4 out of 5
by KUO-I

Everything was great, except for...

Posted Aug 1, 2016 on Hotels
Del Monte recently finished its remodeling, so I believe every room has the new decor. It's clean, water pressure was strong, and the staff was friendly. Everything was great, except for the really thin walls/door... While trying to nap, we were able to hear people talking and laughing. We were also able to hear the housekeeping vaccum other rooms. To be honest, I was a little disappointed by the lack of sound proofing problem, but I guess there's not much can be done about it. So tips for other guests: if you are easily bothered by noise/sound, bring your own ear plugs. Other than that, it was a pleasant stay.
4 out of 5
by A verified traveler

Posted Jul 25, 2016
A wonderful one night stay! Will definitely will return and for a longer visit!!!
5 out of 5
by Quinta from Illinois

Great location

Posted Jun 27, 2016 on Hotels
Great location, great spa And hotel restaurant great!! Perfect stay
5 out of 5
by Jaye

This traveler left a rating score only Posted Jun 20, 2016 on Hotels
5 out of 5
by Trace from North Java, New York

Above expectations

Posted Jun 5, 2016 on Hotels
We stay here whenever my wife and I need to spend a special anniversary/time together.
4 out of 5
by Peter from Niagara

Posted May 24, 2016 on Hotels
Stay was excellent, room was excellent, the only complaint was that the air conditioning compressor for several rooms was in my room and it was quite loud at night keeping me up periodically.