Thank you for taking some time to leave us some feedback. We hear your concerns regarding the elevator and the carpeting. As we renovate the property, we will be looking into new carpeting possibilities and absolutely make sure to consider our options regarding improving the elevators for guest experience. We hope you will consider returning again in the future.

Thank you for the feedback! We're so happy to know that you enjoyed your stay with us. We hope you'll consider returning in the future!

Thank you! We hope to see you again soon!

Naya, we are very sorry to see that your stay with us was less than excellent. I'd love the opportunity to hear more about your experience. If there is anything we can do to better serve you, please let us know.

Thank you for the review! We appreciate you taking the time to leave some feedback for us.

Thank you for sharing some feedback. We greatly appreciate all assessments from our guests. We hope to see you again in the near future!

So great to hear! We look forward to seeing you again in the future.

It's awesome to know your stay was enjoyable. We are happy to share that we are working on property updates and hopefully you can stop by during that time so see room our room updates!

Thank you for taking the time to leave some insightful feedback! We appreciate your patronage and hope to see you again in the near future.

That is fantastic to hear! At The Strathallan we strive to provide our guests with the most memorable experience possible. We hope to see you again soon!

Thank you for a great review! We hope to host you again in the near future :)

We're so happy to know that your stay was enjoyable! Please visit us again soon - Best Wishes :)

We greatly appreciate your insights and your patronage. We hope to see you again soon!

We truly appreciate you taking the time to share your experience with us. If there is anything we could have done differently, please don't hesitate to reach out.

We are overjoyed to know that your stay was amazing. We hope to see you again soon and if there is anything we can do to for you, please let us know!

Thank you for sharing your experience with us. I am sorry to see that it was anything less than excellent during your time here. We are in the process of renovating the hotel and hope you have the opportunity to see everything once it's completed. Please reach out if there is anything we can do for you.

Thank you for taking the time to share your experience with us. We're happy to see everything went well with your stay. If there is anything you'd like to add please don't hesitate to reach out!

Thank you for taking the time to share your experience with us. We're so glad you had an enjoyable and memorable stay. We hope to welcome you back in the future! Happy Holidays!

That's great to hear! We're happy to know you were able to have a enjoyable stay with us. We hope to see you again soon! Happy Holidays!

We are glad to see your stay was okay overall. We are very sorry about the pool misinformation. The pool was removed a couple of months ago and the gym was just built so I do apologize that no one mentioned it to you. We are currently working on property renovations and the pool was something we had to get rid of unfortunately. We hope you'll consider returning in the future when everything is completed.

We're thrilled to know you enjoyed your stay with us! There is a lot to offer in the area, we hope you'll return again soon.

We are overjoyed to know that your stay was great and memorable. We strive to provide the best customer service Hilton has to offer and are happy to see that was accomplished for you. Hope to see you again soon!

We're glad to hear you had a good time staying here! We hope to see you again in the future. Best Wishes.

That's great to hear! We look forward to hosting you again.

Thank you for sharing your feedback! We truly appreciate your insights and are happy to share that we are currently working on remodeling and room updates. We hope to have this all completed sometime in the near future. We hope to see you again then!

I'm so sorry to hear about your uncomfortable bed! That is definitely not the standard we hold our property to, and we are disappointed you had to experience that with us. We replaced most of our beds with new ones and I will be sure to pass this information along to our management team in case we missed one. I hope you'll reconsider coming back and allowing us the opportunity to improve our service! Best Wishes!

This is very unusual to hear! I am very sorry that you had to go through this while staying here with us. I will make sure our maintenance team takes a look at the unit and ensures that everything that needs to be addressed is. Again, we are so sorry for the inconvenience this may have caused you. It is definitely not something that happens often, nor does it meet our standards. We hope you'll consider returning in the future!

That's great to hear! I'm glad you were able to enjoy your stay. We look forward to welcoming you back!

That's excellent! We look forward to welcoming you back!

I'm so glad we could create a memorable experience for you! We hope to see you again soon :)

We are overjoyed to hear you had such a pleasant experience on our property and with our staff! We are always striving to create memorable experiences for our valued guests like yourself. We look forward to seeing you again.

Dear Ralph, Thank you for sharing your experience. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for your parking concerns. We appreciate the feedback as we strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely, Stephanie PericozziGeneral Manager

Dear David, Thank you for the outstanding feedback. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton. We cover all the essentials and more with our contemporary accommodations and an array of amenities to make you feel right at home. We love that you will come back again, and we hope it will be soon!Sincerely, Stephanie PericozziGeneral Manager

Dear Taylor, Thank you for choosing The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton for your stay. We enjoyed reading your review! Our associates are dedicated to going the extra mile, and we are pleased they helped to make your stay exceptional. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again whenever you return to our area.Sincerely, Stephanie PericozziGeneral Manager

Dear Byron,It is wonderful to know you enjoyed everything about your time at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely, Stephanie PericozziGeneral Manager

Dear Joseph P.,We appreciate you taking the time to share your thoughts. Our team is here to create lasting memories for all of our guests, and we always want to make those significant moments as special as possible. Therefore, we want to extend our apologies for a stay that did not meet your expectations. We regret that some of our amenities were unavailable during your stay. We hope you will give us another chance to show you the exceptional experience for which we are known. We wish you and your partner all the best in the upcoming year.Sincerely, Stephanie PericozziGeneral Manager

Dear Dr. Keith,Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, Stephanie PericozziGeneral Manager

Dear Robert,It was our pleasure hosting you at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton. Please accept our apologies for the limited availability of entertainment choices. We will meet with our team and let them know your suggestion. We are sorry you were disappointed with some aspects of your visit regarding your room. We hope you will give us another chance to provide the outstanding stay you deserve. Sincerely, Stephanie PericozziGeneral Manager

Dear Ron, Thank you for the wonderful rating! We are glad you enjoyed your visit and had a delightful experienceat our hotel. It was a pleasure accommodating you on this visit and we hope to welcome you back soonfor another outstanding stay.Sincerely, Stephanie PericozziGeneral Manager

Dear Barbara,Thank you so much for taking the time to review our hotel. We are happy to know that you liked our wonderful staff. We strive to make all guests stay a delighted one, and we are glad this was your experience. We hope you will visit us again soon. Sincerely, Stephanie PericozziGeneral Manager

Dear Adam,Thank you for choosing us for your recent stay! Please accept our apologies for not meeting yourexpectations regarding the outdated furnishings. We know how important fresh, clean accommodations are to every guest, and we will review your comments with our team to make improvements. We regret that our pool was closed and the inconvenience this caused. We hope you will revisit as we would welcome another opportunity tomake you next stay exceptional.Sincerely, Stephanie PericozziGeneral Manager

Dear Louise,Thank you for choosing our hotel on your recent visit to the area. We are disappointed if we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We understand how having a closed pool can inconvenience you and your family. We truly regret that we did not meet your needs. However, we hope you will give us another chance to make your stay an enjoyable one in the future. Sincerely, Stephanie PericozziGeneral Manager

Dear George,It was our pleasure hosting you at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton. We hope you will stay with us again when you are visiting our area. Sincerely, Stephanie PericozziGeneral Manager

Dear Ioana,Thank you for your feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest; therefore, we are very sorry we did not meet these expectations. We hope you will give us another opportunity to show you our commitment to outstanding hospitality and prove that we truly value your patronage.Sincerely, Stephanie PericozziGeneral Manager

Dear Ted,Thank you for your four-star review. We appreciate you taking the time out of your day. We hope you enjoyed your stay and will stay with us again the next time you visit Rochester.Sincerely, Stephanie PericozziGeneral Manager

Dear Erika,Thank you so much for your perfect review. We are delighted to know that you enjoyed staying with us at The Strathallan Rochester Hotel & Spa - Doubletree by Hilton. We can't wait to see you again the next time your travels bring you to our area. Sincerely, Stephanie PericozziGeneral Manager

Dear Katherine,Thank you for sharing your recent review of our hotel. Please except our apologies for the breakfast issues you experienced. We apologize for the inconvenience, and we are grateful for your patience. If you should have any problems during a future stay, please feel free to contact our front desk. We are always happy to resolve any issues while you are here and make the most of your visit!We hope to have another opportunity to welcome you back to our hotel.Sincerely, Stephanie PericozziGeneral Manager

Dear Jose, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely, Stephanie Pericozzi,General Manager

Dear Demosthenes, We are pleased we were able to provide you with an overall pleasant stay at The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding, and we will share your feedback with our team. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Sincerely, Stephanie PericozziGeneral Manager

Dear Steven, We appreciate you taking the time to write a review about your recent visit to The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton; your feedback is important to us. It was a pleasure to hear how much you loved our great amenities, friendly staff, exceptional service, and convenient location. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely, Stephanie PericozziGeneral Manager