Bar (on property)

Reviews of Days Inn by Wyndham Rock Falls

3 out of 5
Days Inn by Wyndham Rock Falls
2105 1st Avenue, Rock Falls, IL

Reviews

7.0

Good

Rating 10 - Excellent. 117 out of 525 reviews" "
Rating 8 - Good. 170 out of 525 reviews" "
Rating 6 - Okay. 117 out of 525 reviews" "
Rating 4 - Poor. 75 out of 525 reviews" "
Rating 2 - Terrible. 46 out of 525 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Carolyn

The rooms need attention. The bathroom tub was brownish stained. No Kleenex, one roll of toilet paper.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Carolyn,Thank you for bringing these concerns to our attention. We apologize for the issues you experienced with the cleanliness and amenities in your room. This is not up to our usual standards, and we will address these issues promptly with our housekeeping team to ensure they are rectified. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a much-improved stay.Sincerely, Hotel Manager

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was good. A few things turned us off for a hotel that we paid over $100 a night for. The bathtub was pretty dirty, the sink was as well and had a massive crack. The guy who was checking us and was very nice. But there was a lady in the morning that asked My Mother to go back to her room as she was drinking coffee. She asked her to go back at 5:30 AM and breakfast starts at six. I found that pretty weird that my six-year-old mother was put in time out. Not only did she ask her to go up to her room, but she cut off the coffee so she could not get anymore. We did enjoy the restaurant, and the people were friendly. That was just an extremely weird thing to happen. When you pay for a hotel room, You would think you’re allowed to sit in silence and drink your coffee in the lobby.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,Thank you for sharing your experience, and we're glad to hear that overall, your stay was good. We apologize for the cleanliness issues you encountered, and we'll address these promptly. We also regret any discomfort caused by the morning incident and will address it with our staff for improved communication. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Goldie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place will be back
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that you plan to return. We look forward to welcoming you back for another wonderful experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Beth,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Poor

Adam

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is under renovation!!!! Lights are hanging from wires, no vending machines, no seating for breakfast, bathroom door didn't close because of too much paint on them. Cords are stretched in the room. TV reception has a lot of static, bad picture, limited channels. WiFi is spotty and you have to call the front desk to get logged in. Phone didn't work in the room. Curtains don't close all the way, however the staff is very friendly. Libby is a complete mess. The breakfast is very limited.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Adam,Thank you for taking the time to your comments about our hotel. We are glad you like our hotel staff. But at the same time, We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is Great and really nice, they are remodeling the front counter area so a little messy. Room very clean!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Steven,Thank you for your kind words about our staff and the cleanliness of your room. We apologize for any inconvenience caused by the ongoing remodelling of our front counter area. Your patience and understanding are greatly appreciated. We look forward to providing you with an even better experience once the renovations are complete.Sincerely, Hotel Manager

6/10 Okay

Albert

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for the 3 star rating. We are thankful that you chose our hotel for you needs. Have a great day and we hope to see you again soon.Sincerely,Hotel Manager

4/10 Poor

Neva

Traveled with family and small children
Disliked: Amenities
Pool water was cold. And the next day there was construction inside. Which blocked the hallway to get to main area of hotel. Had to go outside in a blizzard to walk to front entrance. Also restaurant was under staffed and didn’t serve all the food off menu.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial, and we regret the issues with the pool temperature, construction, and restaurant service. We will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Steven,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

todd, Minier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Todd,Thank you for mentioning dining. If you have any specific feedback or preferences related to dining during your stay, please feel free to share more details. We aim to provide a positive and satisfying dining experience for our guests, and your input is valuable in helping us improve. We look forward to serving you again in the future.Sincerely, Hotel Manager

6/10 Okay

Mary Kay

Traveled with family
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Mary,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Angela,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant ask for much more! All we needed for our stay! No complaints!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Joe,Thank you for your positive feedback! We're delighted to have met your expectations! It's great to hear that our accommodations had everything you needed for a comfortable stay. If there's ever anything specific you'd like to highlight or if you have any future suggestions, please don't hesitate to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Good

Peggy

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Peggy,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We look forward to seeing you again soon! Sincerely, Hotel Manager

4/10 Poor

George

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Hallway carpets, stained and dirty, bathroom needs remodeled. The towel rack needs replaced because of rust as was shower fixture. Sink needs replaced. Room and hallway needs freshened up. Smells bad.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Guest,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

6/10 Okay

Mary

Average
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Mary,Thank you for your feedback. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

6/10 Okay

Mari Jo

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was OK for what we needed, however our room had an odor of a "wet dog". Also, the bathroom door did not close and the room had some need of some improvements.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 10, 2023
Dear Mari Jo,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 10, 2023
Dear Jennifer,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great if you don't want to sleep in
The hotel was clean and the people were friendly. The beds were very comfortable. My (adult) kids and I all slept very well. Our only real complaint was housekeeping banging on the door by 8:15 on a Saturday morning when check out wasn't until 11.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Oct 3, 2023
Dear Cynthia,Thank you for your review, we're delighted to hear that you found our hotel clean, our staff friendly, and the beds comfortable, ensuring a good night's sleep for you and your kids. We apologize for the early disturbance by housekeeping. We will review our housekeeping procedures to ensure that our guests are not inconvenienced in the future. Your feedback is important, and we hope you'll consider staying with us again for an even more pleasant experience. Sincerely,Hotel Manager

8/10 Good

Paul D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Bed was very comfortable. Hot breakfast was good with a moderate variety of hot and cold food. Service was excellent. A minor issue with the bathroom exhaust fan.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 29, 2023
Dear Paul D,Thank you for your stay. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We mind your valuable observations and shall endeavor to better it further. Hope to see you back soon.Sincerely,Hotel Manager

4/10 Poor

jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was run down looking and dirty. Dust and spider webs in every corner.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 27, 2023
Dear jessica,The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely,Hotel Manager

6/10 Okay

Dianna

Disliked: Property conditions & facilities
The hotel is very dated. Needs many updates. Hotel personnel were very friendly and accommodating.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Dianna,Thank you for sharing your thoughts with us. We appreciate your feedback about the hotel's condition, and we'll take it into consideration for future improvements. We're delighted to hear that our hotel personnel provided you with friendly and accommodating service. Your satisfaction is important to us, and we hope that any future visits will offer an even more enjoyable experience as we work on updates and enhancements.Sincerely,Hotel Manager

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Kelli,Thank you for the perfect score of 10 out of 10! We're thrilled to hear that you had such a fantastic experience. Your feedback means a lot to us, and we can't wait to welcome you back for another outstanding stay in the future. If you ever have any suggestions or requests, please don't hesitate to let us know.Sincerely,Hotel Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
And the service people were extremely pleasant.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Robert,Thank you for your stay. We're delighted to hear that our service staff were extremely pleasant during your stay. Providing excellent customer service is a top priority for us, and we're glad to know that they contributed positively to your experience. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Okay

Deborah

My reservation didn't show up for hours. Owner tried to convince me to pay twice, bot Expedia and him since my original reservation took houra to show up on his slow computer. Wasted my Expedia credit also fue to that glitches. He was really nice but not happy about overpayment on that ok room. In a pinch its good, so there's that.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 14, 2023
Dear Deborah,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely,Hotel Manager.

2/10 Terrible

Ricardo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service. I booked a pool side room when i arrived to the property i got a standard room that was not pool side. Three front desk did not want to do anything about this issue. My room had mold on the ceiling and the property was not maintained well. Very disappointed
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Ricardo,We apologize for the customer service. It is disappointing to see that your stay was not satisfactory at our hotel. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future. Hope you will visit again.Sincerely,Hotel Manager

4/10 Poor

Cathy

Traveled with pets, Traveled with family
The pool looks clean and inviting. The room was not vacuumed well with food pieces under up next to the bed platform and an opened and used bottle of lotion left by the sink. There were no cups I then bathroom. There were several people just hanging around the front of the hotel for several hours on their cell phones. The sheets were clean.
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 27, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Susan

Stayed 1 night in Aug 2023
Response from Hotel Manager. on Sep 14, 2023
Dear Susan,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Manager. on Aug 22, 2023
Dear Jason,Thank you for your feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Lonnie

Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 10, 2023
Dear Guest,Thank you for your excellent 5 out of 5 rating! We're pleased to hear that you had a great experience during your stay. If you have any specific comments or if there's anything you particularly enjoyed about your visit, please feel free to share.We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023
Response from Hotel Manager. on Aug 14, 2023
Dear Guest,Thank you for the review. I’m glad you had a good experience with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Kimberly

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 12, 2023
Dear Guest,Thank you for your continued support and your perfect rating! We're delighted that you've had consistently positive experiences during your stays with us. Your loyalty and feedback mean a lot, and we look forward to providing you with more exceptional stays in the future.Sincerely,Hotel Manager

6/10 Okay

Miranda

Traveled with family
Disliked: Cleanliness, room comfort
. . Better then Most
I was a little disappoint ed at the fact there was a really bad smell coming from our room we paid for pool side room and never recieve the room that I paid for . I also had to ask for towels .
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,Thank you for your feedback. We apologize for the disappointments you experienced during your stay. We regret the bad smell in your room and the issue with the room assignment. We also apologize for the oversight with the towels. Your comments are valuable to us, and we'll use them to improve our services. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 11, 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You can tell that the building is older, but the family that owns it works very hard to keep it clean and running smoothly! They are wonderful. Maks American & Indian Bar & Grill has the most delicious Butter Chicken and Garlic Naan! We had to eat there twice during our stay. The location is close to Walmart which was very convenient while we were there. We would absolutely book here again.
Stayed 4 nights in Jun 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,Thank you for your wonderful review! We're delighted that you had a great stay and appreciated the efforts of our dedicated family owners to keep the hotel clean and well-maintained. We're also glad you enjoyed the delicious food at Maks American & Indian Bar & Grill and found our location convenient. We appreciate your kind words and look forward to welcoming you back in the future for another delightful stay. Thank you for staying with us!Sincerely, Hotel Manager

6/10 Okay

Gary

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,Thank you for your rating. We appreciate your stay with us and value your feedback. If there are any specific comments or concerns you'd like to share to help us improve, please don't hesitate to reach out to us directly. We hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

2/10 Terrible

Seng

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 11, 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

10/10 Excellent

Melissa, Rock falls

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else you'd like to share or if there's anything we can do to make your future stays even more enjoyable, please don't hesitate to reach out to us. Thank you for staying with us, and we can't wait to welcome you back!Sincerely,Hotel Manager

6/10 Okay

Sarah

Traveled with family and small children
Disliked: Property conditions & facilities
Honestly not sure how to review this stay. It served its purpose but about the only really great things were the breakfast and the pool area. They are currently doing some painting on the second floor and had a whole section of hallway closed off. So getting to our room the first time after check in was a bit confusing, especially since we had a very hard time understanding the clerk who checked us in. The room itself always clean and functional. However we clearly booked a room for two adults and three children. The room we booked had two queen beds. Not a problem until we were told we could not bring in a cot or have a rollaway bed for the third child. And there was no other furniture option available in the room. Also, the bathroom. When we arrived, the toilet paper was almost out and there were no extras, so that was an extra trip around the maze of the hallways just to get extra to. Then when I tried to give the kids baths, the bath plug lever completely fell apart. I had to attempt to reassemble it just to try to use the bath. So yeah. We were able to sleep here, but it wasn’t the greatest ever.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We will address the issues mentioned to improve our services and accommodations for our guests. Your comments are valuable to us, and we appreciate your understanding. If there's anything else you'd like to share or if there's anything we can do to make your future stays more enjoyable, please don't hesitate to reach out to us. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

David

Stayed 4 nights in Jun 2023
Response from Hotel Manager on Jul 11, 2023
Dear Guest,We sincerely regret to know that your experience was not as positive as expected.We have taken note of these comments to make sure we do better than ever for future guestsSincerely,Hotel Manager

4/10 Poor

Abigail

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
The rooms are very old, cracked paint on walls, furniture sofa chair and ottoman stained and unsightly.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 11, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

8/10 Good

Joyce L

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 11, 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

6/10 Okay

Larry, Middle Amana

Business traveler, Traveled with partner
Liked: Staff & service
Passable, but not impressed.
Stayed 1 night in May 2023
Response from Hotel Manager on Jul 18, 2023
Dear Guest,Thank you for your feedback. We're sorry to hear that your stay was only passable and that you weren't impressed. We value your comments and will work to improve our services and accommodations. If there's anything specific you'd like to share or if there's anything we can do to make your future stays more enjoyable, please don't hesitate to reach out to us directly. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on Jul 11, 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was old but clean. We had to ask for washcloths and towels. Meals were good. Got a 1st floor room with my request since they didn’t have an elevator. I wiped down room with Lysol just wanted to make sure we’re safe.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 29, 2023
Dear Guest,We're so glad you had a great stay! We want all our guests to feel welcome and comfortable, and we're glad we were able to do that for you. We look forward to seeing you again.Sincerely,Hotel Manager

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2023
Response from Hotel Manager on May 29, 2023
Dear Guest,Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Sincerely,Hotel Manager

4/10 Poor

Tom

Traveled with partner
Disliked: Property conditions & facilities
The bed’s pillows felt like cheap KO MyPillows, the AC barely worked, the blinds couldn’t close all the way so it was hard to sleep with that bright street light shining right through the window. The overall place felt cheap and nasty. Even the muffins they had at breakfasted weren’t all that good. And the area didn’t feel safe. I was worried that our car would have been stolen. I know this place is meant to be affordable but it didn’t have to be so unpleasant. It felt like I was in an episode of Breaking Bad.
Stayed 1 night in May 2023
Response from Hotel Manager on May 29, 2023
Dear Guest,Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously and will be addressing it with our team. We hope you will give us another chance in the future!Sincerely,Hotel Manager

8/10 Good

Heidi

Stayed 2 nights in May 2023
Response from Hotel Manager on May 20, 2023
Dear Guest,We're so glad that you enjoyed your stay with us and that we could meet your expectations. We'll be sure to pass on your feedback to our team, and we look forward to welcoming you back again soon!Sincerely,Hotel Manager

8/10 Good

Clyde

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Undergoing Renovations, Very Clean.
This hotel is a Work in progress. Can tell it’s an older facility and is undergoing major renovations. It was clean, and the staff was very helpful and friendly.
Stayed 1 night in May 2023
Response from Hotel Manager. on May 20, 2023
Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our interaction with the proprietor and showing us the expansion of their property. Also, the suggestions in their lounge very friendly very hospitable would recommend anyone to stay there.
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 20, 2023
Dear Guest,Thank you for taking the time to write to us. Your kind words mean a great deal to us, and we are pleased to hear that you are satisfied with your stay with us. We appreciate your recommendation of our hotel to others, and we hope that you will stay with us again in the future so that we may continue to meet your needs. Sincerely,Hotel Manager.