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Reviews of Best Western Lower South End

2.5 out of 5
Best Western Lower South End
242 E Woodlawn Road, Charlotte, NC

Reviews

7.4

Good

Rating 10 - Excellent. 287 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 214 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Loc

Traveled with group
Liked: Cleanliness, staff & service, amenities
I think the hotel itself is really maintained and as well pretty clean for what's around the area but pretty unsafe on the outside, never been to a gas station with armed security. good hotel just unsafe location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Hello Loc. Thank you for taking the time to give our hotel a 5-star review. We appreciate your business.

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
JaymeThank you for taking the time to give our hotel a 5-star review. It has been a pleasure having you in our hotel.

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
JaymeThank you for taking the time to give our hotel a 5-star review.

10/10 Excellent

Chrishounda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady MITCHELL at the front receptionist desk was very respectful and very polite and understanding and helpful.And the design and structure and decoration of the building is beautiful and well cleaned and maintained. I would recommend that someone stay there if they decide to visit. And the hospitality that the staff present is very professional and acceptable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Chrishounda I appreciate your recognizing one of our front desk agents for her exceptional customer service. We appreciate your patronage and hope you will stay with us in the future.

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place with great staff.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Jayme Thank you for taking the time to leave us a 5-star review. We are glad we could provide you with excellent service. Come back again soon.

8/10 Good

Mark

Liked: Staff & service
The place was undergoing renovation. We knew this when we arrived. However, the staff went the extra mile to make our stay enjoyable. After the renovations are completed, we would gladly stay there again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear MarkWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. We appreciate your patronage and hope you will stay with us in the future.

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our flight was canceled and we needed a place to spend the night. This listing appeared to be close to the airport. The hotel did not provide any transportation and it cost us over $20 for a relatively short ride. This hotel should not be listed as close to airport.?
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Hello PeterI'm sorry that we weren't able to accommodate your request of a shuttle. We don't have listed on our website that we offer shuttle service anymore. I'm sorry that it was an inconvenience for you. We try our best to be able to accommodate out guest to the best of our ability. I hope you choose our hotel for your next visit to Charlotte NC

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Hello Joanne Thank you for taking the time to give us a 5-star review. I hope you come back to visit us again on your next trip to Charlotte area.

6/10 Okay

Jo Claire

Business traveler
Liked: Staff & service
The staff was great, however I booked the room under confirmation they had shuttle service to and from airport. I called while waiting to take off at airport to arrange for shuttle only to be informed they no longer had this service. At the time of booking earlier in March they did. I had to Uber to hotel, sign on the counter effect 3/22/24 no more shuttle, this was the 26th. They had my ph# & email yet I was not notified. Two Uber trips I had to pay for when they’d confirmed they had shuttle service. Not happy.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Hello JoWe apologize for any inconvenience that terminating the shuttle service has caused you. We try are hardest to reach out to guest and inform them that we had no shuttle service.

10/10 Excellent

Priyakant

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay with my family at this hotel very nice.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Hello PriyakantWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. We appreciate your patronage and hope you will stay with us in the future.

4/10 Poor

Janel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property bed was hard as wood. The hotel is undergoing renovation. This was not the best experience at a hotel!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Janel On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never stayed at Best Western before, the staff was friendly and welcoming. I was travelling from the Tampa Bay Area. Special shout out to the Front Desk manager named Tami she went above and beyond for getting me checked in smoothly and found me a great room there.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear JolandaWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. Thank you for the acknowledgment. We appreciate your patronage and hope you will stay with us in the future.

6/10 Okay

Amerimex

Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Hello AmerimexWe are very thankful to you for selecting our establishment during your visit. From your review we noticed that we have not exceeded your expectations. We offer an unconditional apology. I hope that you will give us the opportunity to make it up to you and stay with us again on your next visit to Charlotte NC.

4/10 Poor

Ricardo

Business traveler
Disliked: Property conditions & facilities
Construction going on in the hotel that I wasn’t told about until after I already had booked the room. Needed to work from my room, but unable to do so because of all the noise.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Hello Ricardo I do apologize for the inconvenience of the construction from the renovation and any issues that this may have caused you. We have on our website that we are under renovations. I hope that when the renovations are complete that you come back and see us so that you can see the transformation.

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was warm and welcoming during our stay. It was noisy at night making it hard to sleep. Beds and pillows were uncomfortable. I know they are doing much needed updates. While walking to dinner we saw a large group having an altercation.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for taking time to write a review. I do apologize for the inconvenience of the noise at our hotel during your stay. Next time please report any issues to the front desk. I hope to see you back again soon.

2/10 Terrible

Heidi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room had used soap left at sink. Garbage can in room had a takeout container left in it. Carpet had a big hole in it. Electrical outlet was hanging off wall. View out window was of a dumpster. Got moved to another room. Still had view of dumpster. Had a shower and 6-7” of water filled the tub while water was running. Hair coated the tub as it was slowly draining. Hair backed up from drain and coated the sides. There was a ring around the tub and it did not appear to have been cleaned prior to our use. At 9:30pm had customers trying to get into our room as they were given our room as well. Terrifying experience when awoken to hear someone trying to enter our room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Hello HeidiWe have received and responded to the same review from the other party you were with. On behalf of our entire team, I would like to apologize for any inconvenience that you encountered during your stay. We are striving to improve our hotel and hope that after our full renovation is completed that you will come back and stay with us.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
DavidThank you for taking the time to rate our hotel. We appreciate the positive feedback. We hope to see you again soon.

10/10 Excellent

Rebecca, Sneads Ferry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Rebecca Thank you for taking the time to rate our hotel. I’m glad you had such a great experience and we hope to see you back soon.

4/10 Poor

Kaleb

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower did not work beds were extremely hard just not a good experience
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear KalebOn behalf of our entire team, I would like to apologize for not exceeding your expectations in your accommodation of your room. My staff and I are taking steps to prevent this situation from occurring again in the future. We appreciate your patronage and hope you will stay with us at the Best Western LOSO the next time you are in Charlotte NC. I can assure you we will do everything we can to make your stay a comfortable and happy one.

6/10 Okay

Natalie

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I arrived, the water was out until 6pm because the boiler was being replaced. There was a bug in the bathroom, the TV was a little glitchy, and I could smell weed from the hallway in the AM without even opening my door. But, the bed was clean, I felt safe, and the staff were nice and friendly.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Hello NatalieI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by early summer 2024. Your feedback and input is valuable to us and we appreciate it. I'm glad you felt safe and the kinds words you spoke about the staff. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 Excellent

Andre

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 30, 2024
Hello AndreWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

6/10 Okay

Mike

Traveled with family
Liked: Staff & service
Queens University visit
The staff were very nice and helpful, but the hotel was not in great shape. I didn’t expect to have renovations being done on a daily basis and there were a lack of amenities. For a cheap place to stay it was OK.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Hello MikeOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  We are striving to improve our hotel and will be going through a full renovation that will be completed by early summer of 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Hello Brian Thank you for taking the time to rate our hotel. I'm glad you enjoyed your stay and please come back again!

8/10 Good

Joelle

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Hello JoelleWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Hello Steve Thank you very much for taken the time to rate our hotel. We really appreciate the feedback and we are pleased that you enjoyed your stay. Please visit us again in the near future. Our renovations will be complete by spring of this year. Thank you again!

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach next to the bed and very old old shower head. You pay for what you get.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Hello WillieOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Dear AmandaWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

4/10 Poor

Jose

Disliked: Property conditions & facilities
The. Elevate is broken the ice machine is broken the coffee machine is in the bathroom the container for ice is in the bathroom 😳😳😤
Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Hello JoseOn behalf of our entire team, I would like to apologize for not exceeding your expectations and the issue with the elevator and coffee maker. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jeanette

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear JeanetteI’m glad you had such a great experience at our hotel. We appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Very friendly front desk manager.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear DorothyI’m glad you had such a great experience at our hotel with our front desk. We appreciate you taking the time to leave a comment. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

6/10 Okay

Benjamin

Disliked: Property conditions & facilities
Honests game
I was in town for a Hornets basketball game. easy access with the lightrail station across the street. It is a very dated building , and in need of an overdue remodel. I will consider a future visit.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear BenjaminI’m glad our hotel was very convenient for you during your visit to Charlotte for the Hornets basketball game. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. We appreciate you taking the time to leave a comment. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

4/10 Poor

Kelci

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Could’ve been better
Negatives- Nasty stained and ripped carpet. Bugs in bathroom. Sink took forever to drain just from washing your hands and even longer when brushing your teeth, no water pressure in the shower and you have to hold the knob on the toilet the whole time in order to get the toilet to flush. Key card constantly unlinks making it where you cannot get into the hotel or your room but it is a quick fix at the front desk. On a positive note- Having the refrigerator and a microwave is a nice perk for leftovers and the ice machine being right down the hall.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear KelciI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Well, if you need a place..cheap…
Dated property that has had multiple “refreshes” consisting of another coat of paint. Not sure what was more enjoyable- being accosted by vagrants and homeless anytime you walked out the front door or the fact that the property was warmed to the surface of the sun without the heater on. The staff was great, the breakfast was mediocre, and the bathtub looked like a crime scene. But for an overnight, it sufficed.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear John I do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

8/10 Good

Rambo

Stayed 1 night in Sep 2023
Response from General Manager on Dec 5, 2023
Dear RamboWe appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 18, 2023
Hello KimWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

6/10 Okay

Lenny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The lady at check in was very helpful. Beds seemed clean. Close to where we need to go. Needs updated. The shower head was weird and curtain was too little and flooded the floors. The walls must be paper thin. We were woke up by other rooms talking and showering. Breakfast area not very organized. Street across from property was very sketchy. Overall good price.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear LennyI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

4/10 Poor

Yolanda

Liked: Staff & service
Disliked: Cleanliness
Location good. Bed was hard. Sleep was not good
Stayed 2 nights in Nov 2023
Response from Paul on Nov 23, 2023
Sorry for the inconvenience. We are in process of renovation of entire property. Renovation will be done by may 2024. Hope you will find better experience next time

6/10 Okay

Armon

Stayed 2 nights in Nov 2023
Response from General Manager on Nov 23, 2023
We sincerely apologize for the deficiency of your recent stay. We hope you will stay with us again after our renovations are complete in Spring 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Steve I’m glad you had such a great experience at our hotel. We appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

2/10 Terrible

Juan

Stayed 1 night in Nov 2023
Response from Paul on Nov 17, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Johnnie Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Receptionist was friendly!!!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Thank you for taking the time to share your experience! We look forward to you staying with us again when you're back in the area!

10/10 Excellent

Esther

It’s a nice and safe place. My 20 years old daughter stayed there alone for two nights for an interview.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Thanks for the review! We hope to have you stay with us in the future!

10/10 Excellent

Bonnee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western
very nice….plan on returning to the area and will most definitely stay at this hotel.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

10/10 Excellent

Tinell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was amazing, i felt like i was at home and surrounded by family. I do recommend this hotel to everyone i know
Response from General Manager on Nov 16, 2023
Thank you for taking the time to leave a review, and for the kind words! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

8/10 Good

Marilyn

Liked: Cleanliness, amenities
The room was clean and comfortable.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

10/10 Excellent

Andrew

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
I choose this property because is nexto to the Rail Station. And It´s excelent to move to the center and also have shuttle to de Airport
Response from General Manager on Nov 16, 2023
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

8/10 Good

Tyronda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and staff
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

10/10 Excellent

Dave

Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for the review, we look forward to you staying with us again when you're back in the area!

6/10 Okay

Luz E

Disliked: Property conditions & facilities, room comfort
Ya está en muy mala condiciones las camas, te sientas y parece que se van a deshacer, ya todo es viejísimo y la alfombra una cosa horrible
Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.