BEWARE! If you book through Expedia or 3rd party and even pay in FULL, they will try to downgrade your room and not offer discount or price for that room. On top of that, receptionist gave me two different stories of why the room I booked was not available. AND, No phone call or warning. NEVER ever stay at this property again!!!!!! Receptionist, Kristen, even stated they were canceling others bookings as well. When your 4 hours away and not arriving until late due to being at Scarowinds, this is not what you want to hear when you call to inform of your late arrival. We come to area often and typically stay elsewhere near the park. We will never stay here again and I will warn everyone I can of the customer service received. I have contacted the manager via telephone and email with NO response. BEWARE!!!!! Go to another HOTEL!!!!!!!
