Blackout drapes, iron/ironing board, free WiFi, bed sheets

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
3041 Lancaster Hwy, Richburg, SC

Reviews

7.8

Good

Rating 10 - Excellent. 48 out of 146 reviews" "
Rating 8 - Good. 56 out of 146 reviews" "
Rating 6 - Okay. 17 out of 146 reviews" "
Rating 4 - Poor. 17 out of 146 reviews" "
Rating 2 - Terrible. 8 out of 146 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Barb

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice suze room. Water preasure in shower was good. Bed was real nice. Staff was fine. The tv in room was disconnected to work no matter what we did it wouldnt connect. It wouldnt get to the page to put the whyfi code in. We even hooked our roku in and it wouldnt connect.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Barb,Thank you for your kind feedback. We're pleased to hear that you enjoyed the comfort of your room, including the good water pressure in the shower and the quality of the bed. However, we apologize for the inconvenience caused by the issues with the TV connectivity. We'll investigate this matter to ensure it's resolved promptly. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager

8/10 Good

Gay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to the highway. Very friendly staff and their willingness to assist.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Gay,Thank you for your great feedback! We're thrilled you found our location convenient with easy accessibility to the highway. Providing convenient access is a top priority for us. Additionally, we're glad to hear you had a positive interaction with our friendly staff. Their willingness to assist is a cornerstone of our hospitality philosophy. We look forward to serving you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
We were on our way home, so really just slept here. The room was fine. Our room had motion detector light in front of the bathroom. When either of us got up, a bright light shone into the room-not so great at 4 a.m. Not sure if there is a way to disarm, but we were too tired to try or ask about it.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Katharine,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely, Hotel Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Great value.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you enjoyed your stay with us and found our hotel nice and quiet. Providing great value for our guests is important to us, and we're thrilled that we met your expectations. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Bill

Traveled with family
Disliked: Property conditions & facilities
Even if it is a pet friendly hotel, very establishments should have hypoallergenic rooms available
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Bill,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

4/10 Poor

Linda, Tiffin

Liked: Staff & service
Shower wasn’t clean, used bar of soap in it. Under toilet seat and rim of bowl had pooped splashed on it(a lot).
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Linda,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

10/10 Excellent

Irina

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Irina,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

larry

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 6, 2024
Dear larry,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Dorjee

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear Dorjee,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Charles,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this hotel is fine. The bed was comfortable enough and the important thing is that everything was clean. There was coffee, there were toiletries in the bathroom, everything worked well. It was a good place to spend the night on our way to Florida from up north.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Deborah,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 Poor

Kathleen

Traveled with partner
Beds were not comfortable. Room could have been cleaner
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 30, 2023
Dear Kathleen,We appreciate your feedback and apologize for any discomfort you experienced with the beds and the cleanliness of the room. We aim to provide a comfortable and clean environment, and we regret falling short of your expectations. Your comments are valuable, and we'll address these issues promptly to improve the quality of our accommodations. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at check in!
The staff was great very helpful. The check inns we made easy. Several other places I have set up my crews in they would make things difficult because I was not no physically on site with them. This staff worked with me to make our stay great. We stayed for like 9 nights with two rooms no issues.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear David,Thank you for your stay, and we're thrilled to hear that our staff provided exceptional service during your visit. It's fantastic to know that the check-ins were made easy and that our team was accommodating and helpful, ensuring a smooth experience for you and your crew. We appreciate your kind words and the opportunity to host your stay. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Quality Inn & Suites,Richburg,SC
The hotel was typical looking from the outside but inside was very nice looking. The hall had that hotel old smoky smell but inside the room was a very nice surprise. Renovated and nice and clean. The room rugs were replaced with a synthetic wood floor. The bathroom was all new and very nice. The beds were hard as wood though and a bit high and hard to get into for me. I’m old and 5’5” and shrinking. But okay once in there. There was just not a comfortable place to sit. Just some dining chairs round a small table. The breakfast was very complete and good. I wished when we got there in the evening that there was hot water for tea or coffee but it was not available. There was a coffee machine in the room and a fridge and microwave though but we ended up going across the street to an omelette restaurant…really a diner with an extensive menu. It was a little hairy getting there we drove across 4 lanes of traffic with u turns etc but we lived through it! The staff was great at the hotel. The hotel was a nice surprise.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear Susan,Thank you for sharing your detailed experience! We're thrilled you enjoyed the pleasant surprises inside our hotel, from the renovated room to the new bathroom. We appreciate your feedback on the beds and seating, and we'll consider this for future improvements. It's great to hear that you found the breakfast complete and satisfying. We apologize for the inconvenience with the evening hot water availability. We're delighted our staff made a positive impression, and we hope to welcome you back for another pleasant stay. Sincerely, Hotel Manager

8/10 Good

Ian

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Ian,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

vicki LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS VERY CLEAN
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear vicki LEE,Thank you for your great feedback. We're thrilled to hear that the cleanliness met your expectations! Keeping our property in top-notch condition is a priority, and we appreciate your acknowledgment of our efforts. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 26, 2023
Dear Sharon, Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Guest, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

James M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was a little noisy. Clock radio in the room did not work, so could not use it to set an alarm. No USB ports to charge a phone unless you bring your own AC/USB port. Room was very clean. Bed was very comfortable and I slept well, which is unusual for me in any hotel. Overall not bad for the price. I'd stay there again.
Stayed 3 nights in Sep 2023
Response from Hotel Manager. on Sep 12, 2023
Dear James,Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you found the room clean and the bed comfortable. We apologize for the issues you encountered with the noisy AC and the non-functional clock radio. Your comments are valuable, and we'll certainly look into addressing these issues to ensure a more comfortable stay for our future guests. We appreciate your understanding regarding the lack of USB ports and the need for your own AC/USB port adapter. Your overall positive impression and willingness to stay with us again mean a lot to us, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 12, 2023
Dear Brandi,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

8/10 Good

Nathan

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 8, 2023
Dear Nathan,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon. Sincerely, Hotel Manager.

10/10 Excellent

Patricia, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We never stayed at the hotel. We were trying to get back to Florida before the hurricane hit Florida. We did stop at the hotel and explained our situation. We asked if we could use the bathroom and if we could watch the weather station on their tv to determine if we should continue on or stay there for the night. We decided to continue on. Very nice hotel and the personnel were great and wished us a safe journey home. Would recommend the hotel
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Patricia, Thank you for your stay and wonderful comment. We really appreciate your kind words and recommendations. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 21, 2023
Dear David,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

4/10 Poor

Krista

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only positive was the location was decent. The entire hotel smelled like cigarette smoke. The staff was awful, always smoking and hard to find. The room was uncomfortable and always warm. The room key always needed to be reset. I wouldn’t stay again
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Krista,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely,Hotel Manager

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, I enjoyed my stay and the staff was very nice.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 3, 2023
Dear Guest,We're glad to hear that you had an enjoyable stay and that our staff provided great service. Your positive feedback is greatly appreciated! If you have any suggestions for improvement or if there's anything else you'd like to share about your experience, feel free to let us know. We look forward to welcoming you back in the future!Sincerely,Hotel Manager

10/10 Excellent

Reynald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely maintained hotel.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 6, 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

4/10 Poor

Neil

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 6, 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

4/10 Poor

Valli

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ve stayed in many quality inns and this place felt so unsafe # 1 strange hole in the door stop that faced the bath room back door to building not locked trash everywhere back there, unfortunately that’s how we got to our room. The toilet scared the hell out of me thought it was going to blow up with each flush.The shower wasn’t clean still soap in it, ceiling peeling with water stains, mini fridge smells.Only thing I have to say is at least the bed was clean and that is what we were looking for after a long tiring day of traveling.
Stayed 1 night in May 2023
Response from Hotel Manager on May 31, 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

10/10 Excellent

charon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on May 24, 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excellent

Charon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on May 20, 2023
Dear Charon,Thank you for your stay and the ten stars.Hope you had a nice stay and liked our hospitality.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.

6/10 Okay

Carolyn

Traveled with family
Disliked: Cleanliness
Fair
Room was dirty especially the bathroom. Pool was disgusting !!!. Bed was comfortable and breakfast was OK
Stayed 1 night in May 2023
Response from Hotel Manager on May 10, 2023
Dear Guest, Thanks for sharing your thoughts about your stay and your kind words about our comfortable beds. On behalf of our entire team, we would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely,Hotel Manager

8/10 Good

Frank

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price friendly staff. Room was clean. No elevator ,
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 27, 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 Terrible

Robert

Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 4, 2023
Hello Robert,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us.Please revert.Sincerely,Hotel Manager.

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It’s was spacious and clean. Could use a little bit of updating Staff was nice. Continental breakfast was just OK. Good coffee
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 23, 2023
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

8/10 Good

Latish

Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 10, 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

10/10 Excellent

charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was very friendly
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 16, 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet comfortable, easy to locate.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 13, 2023
Dear Guest, Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

4/10 Poor

Tanille

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I opened the window to see nothing but trash. as soon as I walked in you could smell the mildew in the ac unit. I woke up congested. coffee was gross and looked like water. apple juice tasted like water too. the place just didn't feel clean. and I usually am satisfied with quality inn
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 3, 2023
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

10/10 Excellent

Nancy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds comfy. Had a leak in the bathroom but they moved us into another room promptly.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 10, 2023
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excellent

charles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 3, 2023
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room had a terrible odor. When we tried to open the window, we discovered it damaged and unable to open. Mold was around the window The staff initially refused to move us due to being fully booked. It was 4:00 and we knew there were rooms open. Begrudgingly they agreed to move us. The room had a functioning window. It needed a overall cleaning - walls, floors had splatters and dirt. A hole was found in floor and wall. Bed was very uncomfortable and loud with any movement. When returning after dinner, there was a very strong smell of marijuana coming from the employees area. It could still be smelled the next morning as we left.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 23, 2023
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager

2/10 Terrible

kayla

Traveled with family
Disliked: Amenities, property conditions & facilities
Where do I begin? Ceilings had large water damage area, lamps were torn, curtains torn, sink all cracked, no hot water. I will say the floors were nice and the beds were fine. It was a very quick overnight trip for a wrestling tournament and this was all that was left, I got a king room with a pull out couch for me and my two sons and the lady at the front desk said I would be charged for an extra person. Which makes no sense. Why would you have a pullout couch if you don’t expect the guests to use it as part of the room?
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 23, 2023
Dear Guest,Thank you so much for sharing your recent stay with us. It is very unfortunate that we did not create that positive experience to inspire a return visit. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely,Hotel Manager

10/10 Excellent

Eric

Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 9, 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

8/10 Good

Thomas, Pittsford

Liked: Cleanliness, amenities, property conditions & facilities
Response from Hotel Manager on Nov 7, 2023
Dear Thomas,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and bed was comfortable
Response from Hotel Manager on Jan 9, 2023
Dear Guest, Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

10/10 Excellent

Veronica

Response from Hotel Manager on Nov 7, 2023
Dear Veronica,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

8/10 Good

John

Stayed 1 night in Dec 2022
Response from Hotel Manager on Dec 22, 2022
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

8/10 Good

Barbara

Stayed 1 night in Nov 2022

4/10 Poor

Sandy

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
We were traveling with our Golden Retreiver; there was a $28.00 charge which is perfectly OK. But my wife paid with our visa card. Later we get a call from the desk saying the card was refused. I went down to the desk and paid cash. We had used that same card all day without issue and now on my statement I see that that rude and unhelpful clerk actuallt entered a wrong amount which shows up on my visa statement. My wife said the amount she saw on the screen when paying seemed odd and low but followed the clerks instructions and the paypad said transaction authorized. Fact is that the clerk enyeered the wrong amount - $10.28 - instead of $28.00. She kept saying something about it came up when she went to POST the transaction. Fact is she was rude, incompetent and made me concerned about my visa card and she took $28 out of my pocket. She could have simply said she made a mistake and she undercharged and we would gladly have paid the difference - but NO SOMETHING MUST BE WRONG WITH YOUR CARD. Unacceptable and will NOT stay there again in our spring trip.
Response from Hotel Manager on Nov 5, 2022
Dear Guest,Thanks for your comments.I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager