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Reviews of Motel 6 Rock Hill, SC

2 out of 5
Motel 6 Rock Hill, SC
2640 Cherry Rd, Rock Hill, SC

Reviews

6.4
Rating 10 - Excellent. 24 out of 75 reviews" "
Rating 8 - Good. 11 out of 75 reviews" "
Rating 6 - Okay. 13 out of 75 reviews" "
Rating 4 - Poor. 10 out of 75 reviews" "
Rating 2 - Terrible. 17 out of 75 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I first pulled up to the premises I noticed one of the pillars that held up the covered entrance looked like it was hit by a vehicle and out of place. Fine, no big deal.. What is a big deal is the deposit they held on top of my full payment "in case of damage". Still waiting for that to release after 5 days. Do not recommend this establishment as it was recently changed to a Motel 6 and is a work in progress.
Stayed 1 night in Apr 2024
Response from General Manager DJ on Apr 19, 2024
Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.

2/10 Terrible

michel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad place not recommandation
Stayed 1 night in Apr 2024
Response from General Manager DJ on Apr 15, 2024
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean & efficient.
Stayed 1 night in Apr 2024
Response from General Manager DJ on Apr 8, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

2/10 Terrible

Tiffany

Stayed 1 night in Mar 2024
Response from General Manager DJ on Apr 24, 2024
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location
Stayed 1 night in Mar 2024
Response from General Manager DJ on Apr 6, 2024
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest. Thanks for staying here at Motel 6 and Studio.

6/10 Okay

Ed

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bath room needed maintenance
Stayed 2 nights in Mar 2024
Response from General Manager DJ on Apr 2, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

4/10 Poor

Nathan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager DJ on Mar 17, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager DJ on Mar 5, 2024
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest. Thanks for staying here at Motel 6 and Studio.

10/10 Excellent

jerry

Liked: Cleanliness, staff & service
close to work
Stayed 4 nights in Feb 2024
Response from General Manager DJ on Mar 3, 2024
Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

2/10 Terrible

Gus

Someone needs to call me
Stayed 3 nights in Feb 2024
Response from General Manager DJ on Feb 26, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

jerry

Liked: Cleanliness, staff & service
Close to job
Stayed 4 nights in Feb 2024
Response from General Manager DJ on Feb 20, 2024
Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, very polite staff
Stayed 1 night in Jan 2024
Response from General Manager DJ on Feb 10, 2024
Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

2/10 Terrible

Phyllis

Disliked: Cleanliness, property conditions & facilities
I thought it was remodeling but it was so dirty never again.
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 30, 2024
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 30, 2024
Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
The room was drafty and there was a hole in the wall under the a/c unit
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 30, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 30, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 30, 2024
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

6/10 Okay

Anthony

the property has limited security around the area, there is a door on the side of the building that is open to the public with no lock, and its in the back where there is no cameras viewing. this is not good.
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 30, 2024
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs. As I would like you know we have the best security here at our property. Again, thank you for your stay.

2/10 Terrible

Trevor

Business traveler
Disliked: Amenities
Bugs
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Dannette

Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 30, 2024
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

10/10 Excellent

Duwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from General Manager DJ on Jan 11, 2024
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

4/10 Poor

Phillip

Stayed 1 night in Jan 2024
Response from General Manager DJ on Feb 1, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon

2/10 Terrible

Rodica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is currently under renovation. We stayed in a room that was already renovated, but in the bathroom the ceiling already had a layer of painting peeling off and falling. The tub was painted, and the paint was also peeling off of that. The room had cockroaches, and when we told the front desk this they said that they already know. The windows and bathroom also had mold.
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

LANCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager DJ on Jan 11, 2024
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

8/10 Good

William

Stayed 2 nights in Dec 2023
Response from General Manager DJ on Jan 11, 2024
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

10/10 Excellent

Sammie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from General Manager DJ on Feb 1, 2024
Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

6/10 Okay

Mike

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Never a good sign when the first thing you see is a message that reads, “sorry for the mess we are under renovation”. Front desk clerk refused to serve me. She said her shift was over and I waited ten minutes for the next person to show up. My bathroom tub was peal everywhere and the curtain rod was half off the wall. No shampoo. The reviews had it rated at 7.2 out of ten. They must be submitting there own. I’m concerned about waking up covered in bites….stay tuned.
Stayed 1 night in Dec 2023
Response from General Manager DJ on Dec 29, 2023
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First off i couldn't get my room after i had paid for it .Then getting a clean room the room i got had dirty sheets look like they hadn't been changed in weeks room stinks ,floor dirty i really would love my money back for this stay just bad !!!!
Stayed 1 night in Dec 2023
Response from General Manager DJ on Dec 29, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Joaquim

Traveled with partner
Stayed 1 night in Dec 2023
Response from General Manager DJ on Dec 29, 2023
Hello, no problem thanks for being a valued guest here at Motel 6 and Studio.

6/10 Okay

Julia

Traveled with pets
Didn’t look clean. Poor upkeep.
Stayed 1 night in Dec 2023
Response from General Manager DJ on Dec 29, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Peter

Ok due to construction
Stayed 1 night in Dec 2023
Response from General Manager DJ on Dec 29, 2023
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was under construction, the room wasn't finished but it will be very nice when finished
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi RonaldThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Jason

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy
Vents connect rooms, neighbor played tv loud all night, nobody could sleep. Got up to no coffee, no breakfast, was not disclosed even though I asked- before I gave the card I asked if there is any change from the amenities advertised? Only thing was the pool was outside and closed. Cigarette ashes in toilet paper holder, dirt on floor behind door and toilet seat was about to fall off.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Jason,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Dean

Liked: Staff & service
Decent Room, but...cockroaches.
The room had been recently renovated, and looked nice. The walls were freshly painted, the plumbing fixtures were in good repair, and the room was clean. There was hot water and decent water pressure. There was no light at the desk area, and there were few lights in the room, so it would not be conducive to accomplishing any kind of work there. The floor was a little sticky - I don't think many people understand the necessity of regular mopping of commercial tile, but it wasn't too bad. There was no coffee service. There was plenty of open space in the room, where there could and should have been some furniture, maybe a loveseat or an easy chair, or maybe a small table and chairs. But, during my stay there, I encountered two live cockroaches in the room. I was uncomfortable and left very early in the morning; I did not enjoy my stay there.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Dean,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Sally

Disliked: Cleanliness, property conditions & facilities, room comfort
Worried
We were concerned for our safety at this location. There were mouse traps in our room. The refrigerator was unplugged. There was a luggage cart upstairs that looked filthy and in need of repairs. Floors were sticky and 2 tiles missing in the bathroom.
Stayed 1 night in Dec 2023

2/10 Terrible

Eric

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager DJ on Feb 10, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

10/10 Excellent

RoyDriquez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager DJ on Dec 29, 2023
Hello, no problem thanks for being a valued guest here at Motel 6 and Studio.

8/10 Good

aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager DJ on Dec 29, 2023
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

8/10 Good

Fred

Stayed 1 night in Nov 2023
Response from General Manager DJ on Dec 29, 2023
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was very professional
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 30, 2023
Hi Timothy, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

8/10 Good

Sonya

Business traveler
Liked: Cleanliness, room comfort
NICE STAY WHILE ON A BUDGET
THE STAY HAD NO BUGS IN THE ROOM!!!! ONE PARTICULAR HOUSEKEEPING STAFF WAS VERY RUDE & DID NOT WANT TO WORK. FRONT DESK STAFF IS AWESOME! NICE BIG ROOMS COMFORTABLE HIGH BEDS. BRING A HOT SPOT, THE INTERNET IS NOT THAT GOOD, THAT IS IF YOU HAVE TO DO BUSINESS AND NEED INTERNET SERVICES.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and everything was comfortable. But the Heat/air machine was unbearably noisy. So I just turned it off, as luckily we didn't need it running.
Stayed 1 night in Nov 2023
Response from General Manager DJ on Dec 4, 2023
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest. Thanks for staying here at Motel 6 and Studio.

2/10 Terrible

Michael

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 1 night in Nov 2023
Response from General Manager DJ on Nov 20, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Sonya

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice for the price!!
The young ladies at the front desk are awesome. It should be in the reservation a note that $50 deposit is required. It is understandable but should be known. The ice machines did not work. Pet friendly, but I am not a pet person, so individuals with their pets were very unruly in regards to allowing their pets to relieve themselves wherever they wanted. Need to have a smoke area, going in and out the door with my children while individuals are smoking was uncomfortable. No bugs and some of the ladies from housekeeping were very kind and warm hearted.
Stayed 1 night in Nov 2023
Response from General Manager DJ on Nov 17, 2023
Thank you for your stay here at Motel 6 and Studio. We value your stay here with us please come again. Each feedback is appreciated and valued.

10/10 Excellent

Beta

Traveled with partner
Liked: Amenities
Very nice
Stayed 2 nights in Nov 2023
Response from General Manager DJ on Nov 14, 2023
Thank you for your reservation here at Motel 6 and Studio. We value each guest and will make sure to accommodate your needs.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager DJ on Nov 14, 2023
Thank you for your stay here at Motel 6 and Studio. Rock Hill, SC

10/10 Excellent

Michael

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The room was clean. The bed very comfortable. And they let me bring my dog 🐶.
Stayed 1 night in Nov 2023
Response from General Manager DJ on Nov 11, 2023
Thank you for your stay here at Motel 6 and Studio. We value your stay here with us please come again. Each feedback is appreciated and valued.

10/10 Excellent

Michael

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been a pleasure stay here at the Motel 6. I appreciate how hard the staff works to HELP make my stay enjoyable. I thank them.
Stayed 1 night in Nov 2023
Response from General Manager DJ on Nov 11, 2023
Thank you for your stay here at Motel 6 and Studio. We value your stay here with us please come again. Each feedback is appreciated and valued.

6/10 Okay

Meena Khadijah

Business traveler
Liked: Staff & service
Hotel room smells like smoke bed uncomfortable no toilet paper , unfinished construction work
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Verified traveler

Disappointed
Stayed 1 night in Oct 2023
Response from General Manager on Nov 4, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.