Rude and loud staff.
Posted Nov 18, 2016 on Hotels
The front desk staff was loud, rude and obnoxious with the check-in procedure. I understand asking guests what brings them to town, but the front desk staff asked way too many personal questions in extremely loud tones.
Additionally, the front desk staff fumbled and took forever to check on a slight room modification, and when they confirmed they could do it, they came back with a laughable $70 price difference. I didn't ask for a suite and the hotel was a ghost for my stay, so it's not like they were overbooked and were making special accommodations.
The breakfast area was clean and the waitstaff was courteous, but the ambient temperature was extremely cold, even when we sat by the fireplace. Our hot breakfast was cold within minutes.
This was one of the most odd and unsatisfactory stays I've had at a Hampton Inn. Very disappointed and I doubt I'll stay here again.