Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub | In-room safe, desk, blackout drapes, bed sheets

Reviews of Americas Best Value Inn Caldwell

2 out of 5
Americas Best Value Inn Caldwell
1108 W Highway 21, Caldwell, TX

Reviews

6.2
Rating 10 - Excellent. 54 out of 320 reviews" "
Rating 8 - Good. 84 out of 320 reviews" "
Rating 6 - Okay. 75 out of 320 reviews" "
Rating 4 - Poor. 53 out of 320 reviews" "
Rating 2 - Terrible. 54 out of 320 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kyle

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't understand the concept of a service animal. Knocked on door at 8am to ask of we needed towels. No "Do Not Disturb" signs available. Rooms were very humid. Bed was poor quality. TV didn't work.
Stayed 2 nights in Apr 2024
Response from larry on Apr 24, 2024
Thank you for your review.We only take a deposit for service and it is returned during checkout.All pets are welcome with owners supervision in units.The house keeping area go over and beyond making sure clients receive fresh linen daily for there stay.When ever there is a problem please contact the office we are always ready for our client in any matter that occurs.So today to you our client thank you for your motivation of us following our guide lines.

2/10 Terrible

Perla, Lufkin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1/5 stars because this property had roaches! I spotted about 3 in our room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Perla,Thank you for taking the time to leave your review. What you've described concerns us greatly. Please know that we undergo a regular, thorough cleaning process to guarantee any unwelcome guests are nowhere to be found when guests stay with us. However, we will have our housekeeping team investigate these concerns to ensure we are meeting our high standards of cleanliness and comfort going forward. We appreciate your bringing these matters to our attention and hope to welcome you back with an improved stay in the future.

8/10 Good

wendy, chula vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a few improvements that can be made..a small dresser in the room, cleaning the floors (my feet were dirty from walking barefoot) even with a clean room, the towels could be thicker, the mirror placement needs to be moved from inside the bathroom to the outside. The front desk staff at check in were wonderful and very friendly.
Stayed 4 nights in Mar 2024
Response from larry on Mar 14, 2024
Thank you for your review. The mission is to strive to make each client happy on their stay from the start of entrance.The future for better is in progress on giving better product.So today thank you the client for being supportive of our growth.

4/10 Poor

Brandi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The person that checked us in, left us waiting forever. When he came out he did not say more then 5 words to us, nor even look us in the face. Our room looked nothing like the photos. It was maybe recently painted, but all furnishings were old and tore up. I was worried about using the blankets. There was a disgusting stain in the sheets of the one bed. Any time you sat on a bed, or even moved in your sleep there was a loud metal popping noise from the metal skirt around the bed. The bathroom door was so old it was falling apart had holes in it all around the bottom and you couldnt close the door. The bed was the hardest thing i have ever slept on. Our backs hurt so bad from the bed that we couldnt hardly sleep. And in the few minutes when you might have fallen asleep the air-conditioning unit woke you up because it was so loud from whatever was wrong with it, i think it would wake the neighbors. And it hardly kept the room from being stifling. The basic cleanliness wasnt the worst but even then we didnt feel comfortable not wearing our shoes. We rented here because they were the only ones with a pool. The pool was again not like the photos. Fell short of the mark and the steps and railings getting in and put were pretty dangerous and rickety. I wouldnt recommend this hotel.
Stayed 1 night in Feb 2024
Response from larry on Feb 28, 2024
Thank you for your review.We are sorry your stay was not what u expected however we are in motion of upgrading our property for the future for all client. We will continue trusting the leaders bye staying motivated.Again thank you the client for your support.We hope to see you again with a better stay.

2/10 Terrible

Cavu

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very rude.I checked in on the day that expidia said i could and he told me checkout was at 11:00 am 8 hrs away.I asked for copy of reciept and he said you checked in online.very noisy at 5:30 am.
Stayed 1 night in Feb 2024
Response from larry on Feb 26, 2024
Thank you for your review. As the manager i will look into this matter.All clients are important where i believe we should go over and beyond for our clients.When ever a matter please contact the front office of any concerns at any time .That is what we are here for to make sure you enjoy your stay.

4/10 Poor

Bruce

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
no maintenance. missing stopper in bathroom sink. hair dryer did not work. poor lighting. a/c noisy. small bed. used towels in room. old trash in room. very limited breakfast
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 15, 2024
Dear Bruce,Thank you so much for the feedback. We're sorry to hear about any disappointment in our accommodations or amenities during your visit. Our maintenance team will be sure to look into all of your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

10/10 Excellent

Leslie

Stayed 1 night in Jan 2024
Response from larry on Feb 26, 2024
Thank you for your review.We are striving daily on the process of trusting for better .The goal is to make sure every client gets a warm welcome from the start.So today thank you the client for staying with us

6/10 Okay

Larry

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from larry on Feb 26, 2024
Thank you for your review

4/10 Poor

Terry

Disliked: Staff & service, property conditions & facilities
Will be looking for a new place
Stayed 1 night in Jan 2024
Response from larry on Jan 17, 2024
Thank you for your review. We will continue trusting our leaders on our upgrade for the future.However customer service will be given to every client from the start to the end of there stay.So today to you the client thank you for your motivation.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from larry on Dec 26, 2023
Thank you for your review.We will continue to strive forward with doing our best with giving customer service to all client over and beyond.So today thank you the client for being great and bringing us your great spirit

4/10 Poor

Karen

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very small room. Old mattresses and pillows. Beat up bed. Bad coffee and scorched.
Stayed 1 night in Nov 2023
Response from larry on Dec 18, 2023
Thank you for your review. we will continue to strive for better for all clients . The breakfast is a process toward having better to offer for the future. The goal is to take care of the product we have and hoping for better to offer inside our hotel. So today thank you the client for motivating us to strive forward.

2/10 Terrible

Audrey

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
EXTREMELY noisy and not very clean. Would never recommend or stay here again.
Stayed 1 night in Nov 2023
Response from larry on Nov 28, 2023
Thank you for your feedback. We will continue to strive forward on making better ways to help all guest enjoy their stay. Sometime we can get a crowd or event going on here but taking action to make sure you our guest enjoy their stay is our main goal. Please allways contact our night attendant who is here onsite for all guest concern. So today thank you our client where we appreciate you for giving us a feedback where we can be better on those matter.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from larry on Nov 20, 2023
thank you for your review. We will continue to strive for better with our clients from the start to the end.

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from larry on Nov 20, 2023
Thank you for your review. We are very excited you enjoyed your stay. Look forward to the future goals to be met

8/10 Good

melvin

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from larry on Nov 10, 2023
Thank you for your review

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Low-Cost option
Check in was great. Hot tub missing on/off button cover. Breakfast a little light on options but the waffle maker and hot coffee were good. Not a good option to make hot water for tea or oatmeal without using microwave. Only fruit was apples.
Stayed 1 night in Oct 2023
Response from larry on Nov 1, 2023
Thank you for your review. We will continue to strive on making things better for all client . Going over and beyond for our client is the first step toward the future on making sure you enjoy your stay.

2/10 Terrible

Lynx

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Interesting
This was a stay to remember…they did allow us to check in early and we were grateful for that! The daytime staff was great, the overnight gentleman was not…. The room on the other hand, beds were comfortable but the ONLY plugs in the room that worked were the ones the fridge and microwave were plugged into. When we got back to the room it was late so just wanted to shower and go to sleep. There was NO shower curtain…only 2 towels for 4 people…had to ask for some extra and the overnight gentleman was “bothered” by my ask!
Stayed 1 night in Oct 2023
Response from larry on Oct 23, 2023
Thank you for your review. My goal is for all client have a warm welcome when entering the door and im glad to have given you that.unpon your stay we want you to have a great time from the start to the end and i will look into this matter with the night attendant on being more customer service friendly toward clients.This matter should have been handle quickly for you enjoy your stay. Again from the manager i hope we can get another chance at showing you what our mission is to all clients going over and beyound.

4/10 Poor

Jared

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room floor coming apart, breakfast consists of toast and cereal,
Stayed 1 night in Oct 2023
Response from larry on Oct 23, 2023
Thank you for your review. We will lokk into this matter on resolving the floor issue .

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We checked into the hotel around 4 and then left for dinner. Once we got back and was time to get in bed, the sheets were dirty. I went down to the front desk to see if I could just get new sheets and I would make the bed myself. I was told that the cleaning services weren’t there that night. I repeated myself 2 more times about just wanting new sheets and I would do it myself and I was denied. The floors were not swept and the shower was not clean. Not happy with the stay at all. Would not recommend to stay here.
Stayed 3 nights in Oct 2023
Response from larry on Oct 10, 2023
Thank you for your review. The night staff should have went over and beyound to assist you with this matter no matter the time frame. As the manager i encourage the team that the client is most important to us on making sure we act quickly to guest issue.You as the client should not have had to ask twice for anything when there is a laundry room right next to the office. ISo today to you the client i am sorry you went thru that and hope going forward youy ask for me and we can make things right for in the future.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff were so friendly and helpful
Stayed 2 nights in Sep 2023
Response from larry on Oct 9, 2023
Thank you for your review.We will continue to strive foward for better with all clients.So today we say thank you for being aprt of our team

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from larry on Sep 25, 2023
Thank you for your review. The goal is to strive for better by trusting the process during developing a good standard for all clients. Your rating motivates us to continue the mission.So today to you the client thank you for your support .We will be dedicated

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist, Angela, was very positive and helpful. Great attitude
Stayed 1 night in Sep 2023
Response from larry on Sep 15, 2023
Thank you for your review. We will continue the goal of giving great customer service to all clients.So today we say thank you for staying with us here .

8/10 Good

Candice

Stayed 2 nights in Sep 2023
Response from larry on Sep 25, 2023
Thank you for your review. The challenge is sometimes created if we dont strive so daily my goal is to make sure we continue pushing to be what client need from the start great customer service with a warm welcome from the start to the end. So today thank you our wonderful client for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place to stay.
I found everything clean. Appeared some remodeling had occurred. Painting the walls would have been a large improvement. Had some very noisy people staying there but realize they have no control over that. Good variety on the continent breakfast.
Stayed 2 nights in Aug 2023
Response from larry on Sep 4, 2023
Thank you for your review.The goal is far to completion of making our guest feel we have put our best into the future on our produst,but however we will continue the mission on giving great customer service to each client with a warm welcome from the start to the end.So today i say thank you for being apart of our journey the client

10/10 Excellent

Harvey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean place, friendly people!!
Stayed 2 nights in Aug 2023
Response from larry on Sep 4, 2023
Thank you for your review. Everyday is my goal to remember to put my best forward to give each client a warm welcome on their stay. You the client is what gives us the motivation to strive on reaching for better. So today thank you for allowing us to be us with you treating everyone like family from the start

2/10 Terrible

jason

Stayed 1 night in Aug 2023
Response from larry on Aug 23, 2023
Thank you for your review. We hope that in the future you return for us to show you the process we are taking for every client to enjoy their stay with us. So today we thank you for motivating us to strive for the future

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Allen and the staff made the stay!
Stayed 2 nights in Jul 2023
Response from larry on Jul 31, 2023
Thank you for your review. The goal is to make sure all guest are given great customer service.

8/10 Good

mychal r

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for work. Everything good
Stayed 2 nights in Jun 2023
Response from larry on Jul 3, 2023
Thank you for your review The goal is to strive daily giving customer service to all clients with a warm welcome to their stay. So today we say thank you for giving us a chance to do what we care about.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from larry on Jun 26, 2023
Thank you for your review. The goal is to be customer service friendly to all client in making sure to go the extra mile for a memorable moment with us. The energy will continue waiting with a warm welcome.

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for allowing pets
It was very nice & allows pet, that's what matters to me.
Stayed 1 night in May 2023
Response from larry on Jun 1, 2023
Thank you for your review.The goal is to make sure clients are welcome along with their pets that deserve a warm welcome as well. As the new manager i am honored to have had your company of staying with us.So today to you the client thank you for giving me the joy to stay motivated.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and we had no problems.
Stayed 1 night in May 2023
Response from larry on May 28, 2023
Thank you for your review. The goal is to be better toward the future even with challenges ahead we will strive to make sure each guest is welcomed from the start. So today thank you for impacting me and the team to be motivated.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Door lock broken.
Stayed 2 nights in May 2023
Response from larry on May 17, 2023
Thank you for your review. Always contact our front office for we want you the client to enjoy their stay. These matter are quickly resolved when notified. Again thank you for your feedback.

2/10 Terrible

Nick

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was disgusting. There were stains on the sheets and the blankets. The floor turned out socks black. I would never stay here again.
Stayed 1 night in May 2023
Response from larry on May 16, 2023
Thank you for your review. We will continue to strive to make each guest stay great. When there is a issue please let us know so we can make a correction for you our guest.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hallways and rooms looked like they were newly renovated! The staff was very pleasant upon checking in and out. It felt like the dining area and lounge had not been renovated yet as the food area was very minimal and the three lounge chairs were soiled with rips in the arms. The parking lot was clean but the neighbor hood was questionable.
Stayed 1 night in May 2023
Response from larry on May 10, 2023
Thank you for your review. Everyday is a task to trust the process of growth for the future ,believing that i must appreciate where it is in order for it to reach the goal for better for clients such as you. So today i thank you for allowing my team and i to strive on making a better stay you. To the future.

4/10 Poor

Stacy

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was halfass cleaned. Not enough towels for the three people in the room, wall had hole in it from door handle. Bathroom door got caught on the tile floor and wouldn’t stay shut. Smelled awful. Call a real carpenter for Christ sake to do repairs and renovations! Maybe keep travelers on a hall and oilfield on another.
Stayed 3 nights in Apr 2023
Response from larry on May 4, 2023
Thank you for your feedback. There is a night attendance that is onsite to assist with matters for all guest. Your stay is important to us and we would have assisted you with your concern. The process of renovation is coming and we appreciate your feedback for the future. Your feedback is what motivates us to strive for better.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from larry on May 2, 2023
Thank you for your review rating. We will continue to strive forward for the future where making a impact on all clients is the goal So today to you the client thank you for making a impact the team. stay great

8/10 Good

darnell m.

Liked: Staff & service, room comfort
Pleasant
The front desk manager was exceptional. He was very friendly and I think would honor probably anything I asked if it was attainable.
Stayed 2 nights in Apr 2023
Response from larry on Apr 18, 2023
Thank you for your review ,everyday is a mission to make sure every client is shown hospitality and a warm welcome from the start to the end. So today to you the client it was a honor to have had an day of your stay with us.

8/10 Good

Noe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to rooms and parking. Found big roach in room. But, it was dead.
Stayed 2 nights in Apr 2023
Response from larry on Apr 17, 2023
Thank you for your feedback. We will continue to strive for all guest on making sure you enjoy your stay. Today we thank you the client on your support for our goal.

6/10 Okay

Gregoire, Sherwood Park

Stayed 2 nights in Apr 2023
Response from larry on May 2, 2023
Thank you for your review. We will continue the mission to strive for better for all clients today and the future. Today to you the client thank you it is the motivation that makes us go .

10/10 Excellent

Dea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout was cool. Single floor like it used to be something else. Nice and clean.
Stayed 1 night in Mar 2023
Response from larry on Apr 6, 2023
Thank you for your review. Your feedback is what encourage me and the team to strive daily on making a impact on client stay with us. Will continue to be more and more daily for the goal.

6/10 Okay

Beverly

Liked: Staff & service
Basic hotel with a clean room. One night the guests were very noisy. The price is right for what you’re getting.
Stayed 4 nights in Mar 2023
Response from larry on Mar 9, 2023
Thank you for your review. As we strive for everyone to enjoy their stay ,it is my goal to put every effort on each guest comfort. So today i say thank you for your feed back and look forward for a better stay in the future for you.

2/10 Terrible

Andrea

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
They charged us an additional $30 for having 9 ppl In a room that sleeps 8 . States they only allow 5 ppl in a 4 king bed suite … absolutely ridiculous
Stayed 1 night in Feb 2023
Response from larry on Feb 26, 2023
Thank you for your feedback. Sorry for the issue and hope that we can make your stay better in the future. We do have a policy but also want to make sure each guest is welcomed.

8/10 Good

Hunter

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Larry on Feb 12, 2023
Thank you for your review. This is motivation for the team and i as the manager. Striving to be the best we can daily which is making sure all clients are appreciated from the start to the end. So today thank you the client who have made a impact on our team. be great within yourself.

2/10 Terrible

Mollie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a good choice. Old nursing home converted to motel. Minimal effort apparent to make the rooms more appropriate for guests. Roaches seen in more than one place, old/rough sheets, towels like sandpaper, beds creak with slightest movement, very few and inconveniently placed outlets, no seal under door so all hallway noised are amplified. Due to a pipe leaking they moved us to another room but didn't have the size beds we originally paid for so were uncomfortable all night. Paid for 2 nights but took the loss - we just couldn't stay another night.
Stayed 2 nights in Jan 2023
Response from larry on Jan 30, 2023
Thank you for your review. We apologize for the inconvenience of having to move you for repairs. We are improving daily with matters to make all guest stay great where we appreciate all clients. The goal is for better and your feedback is important for our motivation. Thank you and hope to get another chance for a better stay with us.

8/10 Good

Denise, Somerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean (and I could smell the cleaning products), but could use a little touchup on the paint and the baseboards. Nice big mirror on the bathroom door and big fat pillows. Good water pressure. Towels were a little small and thin. The breakfast consisted of cereal, fruit, coffee, oatmeal, juice, breakfast bars. No hot foods. Check in was pretty seamless. Did not use the wifi. Very close to a railroad and some noise from Highway 21.
Stayed 1 night in Jan 2023
Response from larry. on Jan 9, 2023
Thank you for your review. We appreciate all clients and is taking extra steps for making things better. We have a waffle maker that is being put out now for the future. Sorry for your stay and we have improved the breakfast. Thank you for staying with us here at Americas Best Value Inn and look forward to the next stay. Appreciation to you our client.

10/10 Excellent

michael

Response from larry on Mar 6, 2023
Thank you for your review. We will continue to strive on making sure each guest stay is awesome.

10/10 Excellent

Robina L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second fay housekeeping didn't show up and we needed towels and toilet paper.
Stayed 3 nights in Dec 2022

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and Rooms are clean and look new!!! Fun pool area and Larry was a big help and Brenda was so helpful and kind.. Thank y'all very much
Response from larry on Jan 5, 2023
Thank you for your review. We will continue to strive for great service for all clients.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks renovated recently. Very friendly and helpful staff. Overall excellent.
Stayed 1 night in Dec 2022
Response from larry on Dec 31, 2022
Thank you for your review. The goal is to make sure all guest are welcomed form the start.We strive to give a wonderful experience making sure a smile is what the have. so today thank you the client.

10/10 Excellent

Cathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Larry on Dec 2, 2022
Thank you for your review. The journey just begin with making sure all guest enjoy their stay and we will continue on putting smile on clients faces. Customer service is what is being built here. motivated