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Frequently asked questions

Is SureStay Hotel by Best Western Rockford East pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at SureStay Hotel by Best Western Rockford East?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Rockford East on Dec 18, 2022 start from $60.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Rockford East?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Rockford East?

Check-in is from 3:00 PM - anytime.

What time is check-out at SureStay Hotel by Best Western Rockford East?

Check-out is at 11:00 AM.

Where is SureStay Hotel by Best Western Rockford East located?

Situated in the business district, this motel is within 2 mi (3 km) of CoCo Key Water Resort, Midway Village Museum, and Elliot Park Skate Park. Weis Morris DaySpa Salon and Midway Village & Museum Center are also within 2 mi (3 km).

Can I cancel my reservation for free at SureStay Hotel by Best Western Rockford East and receive a full refund?

Yes, SureStay Hotel by Best Western Rockford East offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Hotel by Best Western Rockford East cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.0

Very Good

Rating 10 - Excellent. 27 out of 57 reviews" "
" "10 - Excellent 47%
Rating 8 - Good. 17 out of 57 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 4 out of 57 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 3 out of 57 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 6 out of 57 reviews" "
" "2 - Terrible 11%

8.8/10

Cleanliness

8.7/10

Staff & service

6.7/10

Amenities

8.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

chris, scales mound
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot well lit. Front desk attendant was cheerful and welcoming. A bit out of way. But quick stay for early AM airport bus.
Stayed 1 night in Dec 2022

8/10 Good

Julie
Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for our pet. Easy access to outside.

10/10 Excellent

Jocelyn, Mesa
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location

8/10 Good

Andrea
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfy bed and pillows. Continental breakfast is meh, but great place to stop if you are driving the interstate. Traffic noise stops after midnight. Wouldn't hesitate to stay again. Budget friendly!
Stayed 1 night in Nov 2022

10/10 Excellent

Rodney, Fairport
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an inexpensive hotel it was truly great. Clean, fresh, nice. It had a very nice facelift.
Stayed 1 night in Oct 2022

10/10 Excellent

christian
Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were able to be next door to our travelling company which rarely happens on our trip
Stayed 1 night in Oct 2022

10/10 Excellent

Beth k
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer rooms. clean and staff was friendly. House keeping never put towels in our room, but when i went to ask for some. the front desk felt really bad and got me whatever i needed. I will definitely stay there again.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kenneth, Weslaco
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lower priced option in the Rockford area, but it more than delivers on its product, service and employee attitude. The place is clean inside and out. The only bad thing that happened was not in their control and that was 2 customers arriving late at night with a loud radio on and 2 loudmouths to go with it. I've stayed here before and would do so again.
Stayed 3 nights in Sep 2022

8/10 Good

Andrea
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I would not hesitate to stay here again. However, count on no breakfast or coffee. Coffee machine was dispensing sludge. Continental breakfast does not exist. Instead you're offered a bag breakfast filled with 4 sugary breakfast goodies. (I don't eat sugar for breakfast)
Stayed 1 night in Sep 2022

2/10 Terrible

katina
Traveled with family
Disliked: Staff & service
They said I had 2 reservations. Told them I only need one room, they charged me for 2 and didn’t give me my money back!!!! Expedia didn’t help me get it back!! Will not stay again will not use Expedia again!!!
Stayed 1 night in Sep 2022