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Reviews of Candlewood Suites Rockford, an IHG Hotel

2.5 out of 5
Candlewood Suites Rockford, an IHG Hotel
7555 Walton St, Rockford, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 84 reviews" "
Rating 8 - Good. 34 out of 84 reviews" "
Rating 6 - Okay. 9 out of 84 reviews" "
Rating 4 - Poor. 4 out of 84 reviews" "
Rating 2 - Terrible. 2 out of 84 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tara, canton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations look great
Stayed 1 night in Mar 2024
Response from Susan Gamlin on Mar 14, 2024
Tara,Thank you for taking time to share your feedback with us.We do hope you will visit us again in the near future.Thank you!

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing really special, only stayed there one night
Stayed 1 night in Feb 2023

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Outdated as a Suite Hotel! Rooms small and need updates.

8/10 Good

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for offering glass dishes and not plastic. Most US hotels waste so much plastic, but at least Candlewood still knows how to wash dishes! An Eco thumbs up.

10/10 Excellent

Kori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was great!
Stayed 1 night in Oct 2022

4/10 Poor

Kenny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel uses fragrance generators in hallways and the front lobby. These fragrances are a health risk to asthmatics and individuals with immune sensitivities to artificial fragrances. It is time for Expedia and hotel chains to recognize the health risk caused for air fresheners, cleaning agents, and odor masking agents. Even fabric softeners and cleaning agents contain these unhealthy chemicals.
Stayed 1 night in Sep 2022

8/10 Good

MASSIMO

Stayed 7 nights in Sep 2022

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Great location.
Stayed 3 nights in Sep 2022
Response from Susan Gamlin_General Manager on Sep 13, 2022
Dear Ann,Thank you for taking time to share your experience with us at Candlewood Suites Rockford. We appreciate your feedback! We hope to see you on your next trip to our area. Thank you!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good efforts at cleaning rooms and hallways. But the overall feel is one of being in an old and dated place.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good Overall value
Was looking for a solid place to stay without having to spend tons of money. Stayed 3 nights and it was fine. Was very impressed that room came with fridge, stove, microwave, and dishwasher. Whenever I've stayed at expensive hotels I've always wondered why they didn't have microwaves or fridges like lower priced options. Bed was comfortable and AC was great during the 90 degree days. My single issue is that there was a weird smell in the room. Place was a little updated so I'm assuming it was coming from the carpet which has likely gotten a lot of use. Outside of this I enjoyed my stay. great central location for getting to entertainment.
Stayed 3 nights in Jul 2021

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness
Stayed 9 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I was impressed with the appliances that could be checked out
Stayed 3 nights in May 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in May 2021

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 6 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 5 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Liked the kitchen area, the way the room was arranged, was clean. Did not like the fact facility doors were manual. Difficult when hauling luggage in and out.
Stayed 1 night in Aug 2020

6/10 Okay

Greg

Traveled with family
Stayed 2 nights in Mar 2020

8/10 Good

Brandon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Deb, Rockford, il

Liked: Cleanliness, staff & service
Well equipped...free coffee and popcorn in microwave well maintained.
Stayed 1 night in Feb 2020

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Daniel

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
From my past experience with other candlewood hotels I found this being a little outdated,
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Joe, Toledo Ohio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean staff was friendly and parking was easy
Stayed 2 nights in Dec 2019

10/10 Excellent

Tawnya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable beds
Stayed 1 night in Dec 2019

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat
Great
Stayed 1 night in Dec 2019

4/10 Poor

John

Traveled with group
Disliked: Property conditions & facilities
Did not like the hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
The room was just right for us. The only problem we had was there wasnt places on both sides of the bed for electronics
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms. The room above the entrance was extremely noisy
Stayed 1 night in Nov 2019

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
OK stay, noisy room, could be better
The hotel was OK. Not horrible but not great. Had the best price in the area for the weekend night we stayed there. Staff was friendly but not exceptional. Hotel was a bit hard to get to off road, signs not easy to figure out. Room was clean but bed location only allowed up against wall so hard to one person to get out without disturbing the other. We had room on end which was very noisy from road traffic. For price some sort of breakfast would have been nice. Would consider again with different room but might look at other locations depending on price.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

DAVID A

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like view and bedding this is nice place to stay and good location
Stayed 1 night in Sep 2019

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room almost appears brand new. The kitchenette area Is very well thought out and stocked with everything you could possibly want to cook daily meals comfortably for a month. The full-size refrigerator, two burner electric stove, full size dishwasher and microwave are first class. After opening all the cabinets I really can’t think of anything I would need to add. I stayed on the 2nd floor and heard some heavy footsteps above me once but that stopped after a very short time. I had a very pleasant nights sleep.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the location that I needed to be at
Stayed 1 night in Mar 2019

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed for 13 nights on business. Comfortable rooms, liked being able to cook. Excellent welcoming staff, especially maintenance and hpusekeepjng. My only negative was often walking through smokers to get to the front door. Surely seats and smoking bins could be placed elsewhere.
Stayed 14 nights in Mar 2019

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spur of the moment
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the bus station. We had been traveling all day from Cancun. We wanted a place to sleep and take a shower. It served our purpose well.
Stayed 1 night in Mar 2019

6/10 Okay

deona

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, loved the in room kitchen and the staff was all very friendly and helpful.
Stayed 1 night in Mar 2019

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
This hotel has no double rooms but does have rollaways and sofas as well as a kitchenette. Service was fast, friendly, and accommodating.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2018

10/10 Excellent

Amadeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club meeting stay
Needs automatic entrance doors other wise a very good place to stay.
Stayed 1 night in Nov 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
great stay with great accommodations
Stayed 2 nights in Oct 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018