Ratings based on 308 Verified Reviews

3.3 out of 5
56% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Rockford IL

Posted Jun 17, 2018
Overpriced for the conditions of the hote. Outdated and not very clean. Blanket didn’t have duvet cover. Spare pillow didn’t have pillow cover and pillow was disgusting. Lower level bathroom near pool wasn’t clean. Won’t be staying here again.
Comment from Hotel Management
Jun 18, 2018 by Ray, Hotel Management
I apologize if something was amiss. I promise it will be better. We are right in the midst of an all encompassing makeover to include the exterior, the halls, stairwells, all rooms and bathrooms and all the furniture, furnishing and fittings in them. We have finished painting 75% of the rooms and finished carpeting the rooms on the 2nd and 3rd floor.
4 out of 5
by A verified traveler

Posted Jun 8, 2018
Wonderful staff. Very clean. Comfortable environment.
Comment from Hotel Management
Jun 18, 2018 by Ray, Hotel Management
Thanks for the endorsement. I promise it will be better. We are right in the midst of an all encompassing makeover
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 7, 2018
4 out of 5
by A verified traveler from Wisconsin

Posted Jun 5, 2018
We stayed at the Comfort Inn to meet with family who were visiting out of state. The hotel room was clean and comfortable. Although we had to change rooms due to an issue with the paint falling down in the bathroom. This wasnt a problem at all. There were some staff that went above and beyond to help us out with everything and they included Nakia, Anton and Minkus.
Comment from Hotel Management
Jun 6, 2018 by Ray, Hotel Management
Hello Nadine, Thanks for the endorsement. This means a lot. We are in the midst of a major makeover and this will be an all encompassing one. So problems like the one you experienced will be passe. RaY, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nice enough but a little overpriced

Posted Jun 4, 2018
I think this place was a little overpriced for what you get. The room was OK but kind of smelled like it was a smoking room previously. Needs a thorough cleaning and new carpet. Pool was good but no hot tub.
Comment from Hotel Management
Jun 5, 2018 by Ray, Hotel Management
Hello Larry, We are in the midst of a major makeover and everything is getting changed. This and the coming two weeks it is the carpeting in the rooms.....Rgds Ray.
3 out of 5
by A verified traveler from FL

Posted Jun 2, 2018
Hotel being remodeled, very dirty hallway, elevator
Comment from Hotel Management
Jun 5, 2018 by Ray, Hotel Management
Ian, Everything will be changed including the hallways and the flooring in the elevator. Ray
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2018
The hotel is showing its age. Still a good value.
Comment from Hotel Management
Jun 5, 2018 by Ray, Hotel Management
Showing its age>>>>We are in the midst of a major overhaul/makeover and are making it as good as new. This and the next 3 weeks it is the carpeting in the rooms
1 out of 5
by A verified traveler

a Dump

Posted Apr 29, 2018
a dump, needs total rehab, horrible,unkempt, trashy hotel
Comment from Hotel Management
Jun 18, 2018 by Ray, Hotel Management
I apologize if something was amiss. I promise it will be better. We are right in the midst of an all encompassing makeover to include the exterior, the halls, stairwells, all rooms and bathrooms and all the furniture, furnishing and fittings in them. We have finished painting 75% of the rooms and finished carpeting the rooms on the 2nd and 3rd floor.
2 out of 5
by A verified traveler

Been in worse

Posted Apr 23, 2018
Very disappointed in what I paid for a room that’s was musty, loud and obviously old and run down which the new wall paper and paint could only cover so much. Girl at the front desk were nice and helpful. Made me sign a nonsmoking in room waiver and when I got to room it reeked of smoke. They admitted it “used to be” a smoking floor. They were kind enough to live me but come on.
Comment from Hotel Management
Apr 25, 2018 by Ray, Hotel Management
Dear Anon, I do want to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have a strict 'NO SMOKING POLICY' and penalty for failing to follow it, which is printed on the registration card and guests sign it and we try and enforce it the best we can with errant guests. I would also like you to know that we have recently purchased this hotel and are carrying out major renovations which began in March. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Comfort Inn

Posted Apr 20, 2018
It wasn’t too bad. The staff was very nice. The pool is pretty small, but at least they have one. Also the pool area needed to be cleaned. It was hair around the pool and toys left behind. The rooms were okay except the toilet was damaged a little bit and the tub wasn’t really clean. Other than that, it was okay.
Comment from Hotel Management
Apr 23, 2018 by Ray, Hotel Management
I will bring up your issues with house keeping and maintenance. We have recently purchased this hotel and have already embarked on the long and arduous journey of a full fledged makeover.