Ratings based on 221 Verified Reviews

3.4 out of 5
61% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Moline, IL

Simple but decent stay

Posted May 18, 2017
Pros: Clean, comfortable
Cons: Update facilities.
Location: A lot of places to eat and shop. Just off State St.
The facilities need some updating, but we found our room clean and comfortable. The breakfast area was small and food was decent, but not a great deal of variety. The location was nice, just off State St. and it was easy to get in and out with a lot of things around.
Comment from Hotel Management
May 20, 2017 by Dee, Hotel Management
Thank you for taking the time to complete our survey. We hope to see you again in the near future. Dee Kuhlemeier General Manager
3 out of 5
by A verified traveler

Posted Apr 24, 2017
Needs remodel. Also an unpleasant odor in the room.
Comment from Hotel Management
Apr 26, 2017 by Dee, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to thank you and apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are getting ready for some remodeling. We hope you give us another try in the future. Sincerely, Dee Kuhlemeier General Manager Comfort Inn Rockford
3 out of 5
by A verified traveler

Okay for the Money

Posted Apr 13, 2017
Pros: Price
Cons: Renovations, stock breakfast with plenty of good choices.
Location: Business trip
Hotel was ok for the money, room was clean, breakfast was lacking, cereal containers were empty at the start of serving times, not well stocked, not a lot of choices.
Comment from Hotel Management
Apr 19, 2017 by Dee, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Dee Kuhlemeier General Manager Comfort Inn-Rockford, IL. 815-398-7061
1 out of 5
by A verified traveler

just gross

Posted Apr 7, 2017
Pros: nothing
Cons: tear it down
This place smelled like a sewer system GROSS smelly front entrance, smelly lobby, smelly elevator, gross hallways, sticky carpets, just disgusting
Comment from Hotel Management
Apr 9, 2017 by Dee, Hotel Management
Dearest Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Dee Kuhlemeier General Manager
2 out of 5
by A verified traveler

Not impressed

Posted Mar 24, 2017 on Hotels
Pros: Super nice staff and great location. Cons: Water heater was being replaced. Water was supposed to be hot after 6am. By 9am still no hot water and when I mentioned it to front desk she didn't apologize or offer to discount. Also, VERY large stain on curtains that appear to be feces or dried blood. Iron did not work.
Comment from Hotel Management
Apr 24, 2017
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to thank you and apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are getting ready for some remodeling. We hope you give us another try in the future. Sincerely, Dee Kuhlemeier General Manager Comfort Inn-Rockford, IL.
5 out of 5
by Linda

Posted Mar 12, 2017 on Hotels
When checking into our non-smoking room, we were immediately assaulted with the strong, stale odor of cigarette smoke. We returned to the reception desk with our complaint, and Amber (name?) quickly gave us a satisfactory fresh smelling room. Thanks, Amber!
Comment from Hotel Management
Apr 24, 2017
Dearest Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to thank you. We are getting ready for some remodeling. We hope you give us another try in the future. Sincerely, Dee Kuhlemeier General Manager
5 out of 5
by James

My go to hotel

Posted Mar 12, 2017 on Hotels
Have stayed in many other hotels in the are and none compared to the quality and cleanliness. It is now my go to hotel even if I need to spend a little more!
Comment from Hotel Management
Apr 9, 2017
Dearest Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Dee Kuhlemeier General Manager
5 out of 5
by Daniel

Posted Mar 2, 2017 on Hotels
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback. We hope you will choose to stay with us on your next trip to Rockford. Thank you Amber Thompson Front Desk Supervisor
4 out of 5
by Shonna

Posted Feb 28, 2017 on Hotels
Very comfortable room was clean hotel was very quiet staff allowed my sister to enter and decorate my room for my husbands birthday he was very pleased with everything.
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback. We hope you will choose to stay with us on your next trip to Rockford. Thank you Amber Thompson Front Desk Supervisor
4 out of 5
by Joy

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete our survey. It's this information that helps us improve our guest relations. We surely hope to see you again in the future. SIncelerly, Dee Kuhlemeier General Manager