Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
68% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Rockford, Illinois

Floating mucus in the pool. Not good!

Posted Apr 21, 2016
Everything was great until we went swimming. We rented the room for my birthday so we could go swimming.
Comment from Hotel Management
May 26, 2016 by GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Marcus Lipsey General Manager
4 out of 5
by Kenneth

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
May 25, 2016 by Marcus Lipsey, Hotel Management
Thank you for your feedback about the hotel Kenneth we really appreciate it!! Marcus Lipsey General Manager
4 out of 5
by A verified traveler

Posted Apr 19, 2016 on Orbitz
Staff was friendly room was clean. Curtains were showing wear
Comment from Hotel Management
May 25, 2016 by GM, Hotel Management
Thank you for your comments about the hotel and staff, we will be taking care of the curtains very soon but thank you for pointing them out!! Marcus Lipsey General Manager
1 out of 5
by A verified traveler

Decapitation!!!

Posted Apr 12, 2016 on Hotels
For a non smoking floor the entire first floor reaked of cigarette smoke , wallpaper falling off the walls damaged ceilings from water leakage from upper floor?! Total lack of building maintance, is this a corporate action? Or just this location.
Comment from Hotel Management
May 25, 2016 by Marcus Lipsey, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Marcus Lipsey General Manager
3 out of 5
by Thomas

Just O.K.

Posted Apr 8, 2016 on Hotels
I stood in line in the lobby for 15 - 20 minutes to check-in. The employee had to go check to see if rooms were ready, even though it was after the listed check-in time. The room was small, but just sleeping in it anyway, so no biggie. The bathroom needs some attention. It was clean, but caulk around tub and faucet was rather nasty.
Comment from Hotel Management
May 25, 2016 by Marcus Lipsey, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Marcus Lipsey General Manager
3 out of 5
by A verified traveler

Posted Apr 6, 2016 on Hotels
Comment from Hotel Management
May 24, 2016 by Marcus Lipsey, Hotel Management
Thank you for your feedback we really appreciate it!!!
5 out of 5
by A verified traveler from florida

Nice area, close to everything

Posted Apr 3, 2016 on Orbitz
Pros: Clean, friendly and convenient. Good breakfast.
Cons: Nothing I can think of.
Location: There are great local restaurants. There is also local events going on that the desk clerk Doug told us about.
we had a very professional and helpful desk clerk. his name is Doug. He was very helpful to us informing us about the area . I would refer friends and family to Baymont without reservation.
Comment from Hotel Management
May 25, 2016 by GM, Hotel Management
Thank you so much for your comments we do appreciate them!!! Marcus Lipsey General Manager
3 out of 5
by A verified traveler

You get what you pay for

Posted Mar 30, 2016 on Hotels
Walls seemed very thin, could hear everything in the next room. Bed frame had metal cotectors sticking out that bruised my shine & scrached my daughters leg. Pool looked like there was a slim over the top of the water. The water pressure in the shower was wonderful as was the breakfast area worker!
Comment from Hotel Management
May 25, 2016 by Marcus Lipsey, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Marcus Lipsey General Manager
4 out of 5
by A verified traveler

Posted Mar 25, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Marcus Lipsey General Manager Comfort Inn-Rockford, Ill 815-398-7061
1 out of 5
by angie from Urbana illinois

Posted Mar 14, 2016 on Hotels
I have never been so disappointed in a stay out of town in my life. Hotels. com did what was asked of them by booking our rooms but the hotel itself was ridiculous. I have filed a personal complaint with the GM and with corporate of Comfort Inn. I will never stay there again. Our rooms was suppose to be $ 90 a night and I was charged 705.00 plus tax for two nights. I was cussed out and asked to leave the hotel and was told that it would not be corrected at all
Comment from Hotel Management
Jun 4, 2016
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Marcus Lipsey General Manager Comfort Inn-Rockford, Ill 815-398-7061