Ratings based on 288 Verified Reviews

3.3 out of 5
55% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Apr 16, 2018
Most of the hotel looked really outdated and needed repairs. Walking into the hotel it was not very welcoming, although the staff that I encountered were great. I just don't feel like the facility was worth what I paid for.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Nice hotel close to the stores and resturants

Posted Apr 10, 2018
Pros: if your are looking for just to park your body for the night or 2 its the best place...comfortable and quiet
Cons: Needs some updating but they are working on it
Staff was outstanding and on top of things, close to the main stores and attractions sports, events etc
2 out of 5
by A verified traveler

Convenient location to toll road but.....

Posted Mar 28, 2018
Hotel needs some attention. Not the cleanest hotel I have stayed in.
1 out of 5
by A verified traveler from new york

Trip from hell!

Posted Mar 25, 2018
The first room they sent us to was occupied by other people!!! Then I have to wait another 20 minutes before I got another room assigned! I came back with some sort of rash on my skin! Long story short not a good place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from rockford il

Posted Mar 22, 2018
Staff was really nice , breakfast was good , rooms were clean . Didn’t stay very long but overall I enjoyed my stay
Comment from Hotel Management
Mar 23, 2018 by Nakia-Front Desk Manager, Hotel Management
Thank you so much for staying with us.We are glad you enjoyed your stay and we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, Mo.

Would return and recommend to a friend.

Posted Feb 26, 2018
Pros: Pool, coffee in lobby, clean room, complimentary breakfast, newspaper, polite and helpful workers.
Cons: Exercise area with treadmill and Golf Channel on TV.
Location: All good. Met my needs and I did not want for anything.
Good location close to highway, surrounded by restaurants and other hotels. Shopping nearby and 6 miles from downtown. Very adequate and clean room with refrigerator, microwave, and coffee maker. There was always coffee in the lobby area and workers were helpful. Complimentary breakfast was OK with a couple of hot items and make-your-own waffles, fruit, cereal, bread, and yogurt. We stayed two nights and were satisfied with the hotel and the reasonable rates.
Comment from Hotel Management
Mar 3, 2018 by Ray, GM, Hotel Management
Thanks for the endorsement Krail!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good cheap hotel

Posted Feb 23, 2018
Room was clean and bed was comfortable. Good cheap hotel with free breakfast. I would stay again.
Comment from Hotel Management
Feb 24, 2018 by Ray, Hotel Management
Hello Anon, I wish I knew your name. Thanks for staying with us. We will be embarking on a major makeover encompassing the works from the rooms, the hallways and stairwells to the exterior from next month. Come back and stay with us again in future. Ray Banerji, GM, Comfort Inn Rockford
2 out of 5
by A verified traveler from Clinton, WI

At least it had good water pressure

Posted Feb 22, 2018
Pros: Nice towels and water pressure
Cons: EVERYTHING!!! Staff was rude. Rooms were dirty. Pool was very small. Elevator was haphazard.
Location: Shopping, movies, restaurants
The first room we were given had a huge, disgusting stain on the floor. When we tried to get moved to another room, we were told it was "just a stain". Finally got the desk clerk to put us into a different room where the heat barely worked and when it did, it was very loud. The hotel was extremely noisy. The TV is super small. In the morning we went down to get coffee and breakfast and there wasn't any food at all. We did manage to get two cups of coffee. We thought about using the pool, but it was very small and over crowded. When we went to check-out, the desk clerk wouldn't give us a receipt. Very disappointed in this hotel. We will not be returning nor will we be recommending this hotel.
Comment from Hotel Management
Feb 24, 2018 by Ray, Hotel Management
Hello Amy, Thanks for staying with us. I understand you were unhappy. The TV is brand standard at 39 inches. We will be embarking on a major makeover encompassing the works from the rooms, the hallways and stairwells to the exterior from next month. Come back and stay with us again in future. Ray Banerji, GM, Comfort Inn Rockford
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, Il

Nice Hotel

Posted Feb 6, 2018
Stay was a pleasant one.. will be going back. Close to alot of things Walmart, Dennys Steak n Shake... just to name a few, plenty options.
Comment from Hotel Management
Mar 3, 2018 by Ray, GM, Hotel Management
Hello Janet, We really appreciate your endorsement of our services. We have started our makeover as we promised and this will be a comprehensive one, encompassing all rooms, hallways, stairwells as well as the exterior of the hotel.
1 out of 5
by A verified traveler from IL

Cheap and you get what you pay for.

Posted Jan 29, 2018
Worse hotel I've ever stayed in! When you first walk in it smelled. The staff were all nice (just about the only good thing). Once we got into our room both of the card keys did not work took them back and one out of two of the newer card keys worked. The room was smelly and musty. The toilet was not clean, the sink area looked disgusting, a couple of the lamps did not work and not to mention the cops were there the next morning! Needs to be remodeled. Would never stay there again or recommend it to anyone. Definitely spend the extra money and go else where!!!
Comment from Hotel Management
Feb 24, 2018 by Ray, Hotel Management
Hello Isabel, Thanks for staying with us. We have recently acquired this hotel. We will be embarking on a major makeover encompassing the works from the rooms, the hallways and stairwells to the exterior from next month. Come back and stay with us again in future. Ray Banerji, GM, Comfort Inn Rockford