Ratings based on 70 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

A great value for the price.

Posted Oct 24, 2016
Pros: Rooms were clean, staff was friendly and the location is good.
Cons: The towels are way too small - not really much bigger than a double hand towel.
Comment from Hotel Management
Nov 2, 2016 by Manager, Hotel Management
Thank you for posting a review. We are so glad to hear that your room, our staff, and the hotel's location all met your expectations. It is also good to know you favored the affordable rates of our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockford Illinois

Friendly courtesy customer service and comfortable

Posted Oct 17, 2016
Pros: The customer service as well as comfortable clean room
Cons: For continental breakfast I suggest juice as well as just coffee and tea and hot chocolate
Location: Plenty of restaurants and shopping stores
Plenty of space and very clean friendly staff awesome over stay experience
Comment from Hotel Management
Nov 2, 2016 by Manager, Hotel Management
Thank you for sharing your experience about your stay. It is satisfying to know you were provided with excellent customer service and that our location was beneficial. However, I am disappointed to know our grab-and-go breakfast was not to your liking. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
by A verified traveler

Posted Oct 11, 2016
there is no room service. Bed was not made, bathroom not cleaned, towels not changed. there are no dishes, etc, as advertised on-line. there isn't even a glass from which to take a drink of water. there is no coffee maker.
Comment from Hotel Management
Oct 17, 2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies if you were not informed at check in regarding our housekeeping policy. Here at Extended Stay America, housekeeping is done on a weekly basis. However, we do have options of daily housekeeping or a refresh service for a small fee. As for our dishes, we have what is called customize your kitchen, so there is a tent card in your kitchen that lists what we can provide, you let us know what you would like and we bring it right to your room for you. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern Il.

Nice motel close to resturants.

Posted Sep 26, 2016
It is a nice motel.The only thing that bothered us was the stale smell coming from inside the room 203 that we stayed in. Same smell in the hall. One other thing was the strip tease club across the street.
Comment from Hotel Management
Oct 4, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review about your stay. We have taken note about the odor you mentioned so it can be rectified promptly. Overall, I'm glad you were able to have a pleasant stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2016
Just a short stop on our way through Rockford...beds are a little hard
Comment from Hotel Management
Sep 22, 2016 by Manager, Hotel Management
Thank you for sharing your experience. I am pleased to see you were able to have a decent stay despite the beds being a little too firm. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and organized no hassel had a dog

Posted Aug 31, 2016
Pros: Good for taKing a dog
Cons: No
Location: Just traveling through
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Comment from Hotel Management
Sep 8, 2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to see you were able to enjoy your stay with and that our pet-friendly location was suitable while you traveled. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Value

Posted Aug 27, 2016
Pros: It was conveniently located just off the highway and staff was very friendly.
Good value for the price. Even though I didn't need it, there was a kitchenette that I thought was very nice for a longer stay.
Comment from Hotel Management
Aug 31, 2016 by Manager, Hotel Management
Thank you for sharing your experience with us. It is great to see you were accommodated well by our staff and favored the location of our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicagoland

Great Value

Posted Aug 25, 2016
Very comfortable stay for just one night. Excellent value proposition.
Comment from Hotel Management
Aug 31, 2016 by Manager, Hotel Management
Thank you for taking the time to share your experience in a review. I'm glad to see you had a comfortable stay with us and found value in your hotel. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicagoland

Reasonable Stay

Posted Aug 15, 2016
Room and bed were comfortable. Well worth the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room

Posted Aug 12, 2016
Great room just wish the dishes came included without request
Comment from Hotel Management
Aug 23, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review. I am sorry about your comments about our cookware policy, but I am glad you found your room suitable despite your dish preference not being met. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.