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Reviews of Hilton Garden Inn Rockford

3 out of 5
Hilton Garden Inn Rockford
7675 Walton St, Rockford, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 398 out of 715 reviews" "
Rating 8 - Good. 206 out of 715 reviews" "
Rating 6 - Okay. 67 out of 715 reviews" "
Rating 4 - Poor. 25 out of 715 reviews" "
Rating 2 - Terrible. 19 out of 715 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing just like it
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles, Plant City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and easy check in. Follow up to see if I was ok?
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas, Oakland

Stayed 1 night in Mar 2024

2/10 Terrible

Jocasta

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I arrived approximately 7pm. The first hour there was a dog parking, but I was told nothing could be done about it until 9pm. The second hour there was slamming of the doors on the door stop every 5-6 minutes, which made the dog barking worse. About 9pm there was what sounded like a stampede of wild horses over my head till 11pm. A complaint was made on the phone and via text. I was able to finally fall asleep about 1am after trying for 3 hours. Approximately 230am, I received a response via text from the front desk which awaken me. The text was useless as it was hours after my concerns and offered no solutions, and interrupted the sleep I was finally able to achieve after trying for hours. So I spent the next hour trying to get back to sleep before my 5am alarm. Dining: I ordered room service which included a burger med well. What I received is what I would consider a raw that was patty barely brown on the sides. Ended up ordering door dash since I could not sleep due to the extreme noise. My job requires me to spend a lot of times in hotels. By far this was the worst I have ever experience. I will stay at other Hiltons, but never again at this one.
Stayed 2 nights in Mar 2024

10/10 Excellent

Victoria

Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024

6/10 Okay

Tessa

Traveled with partner
Very nice and clean rooms, the pillows need some Upgrading but other then that we enjoyed our stay!
Stayed 1 night in Mar 2024

8/10 Good

Nadir, Issaquah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Michele at the reception was absolutely amazing
Stayed 1 night in Mar 2024

8/10 Good

Heather

I could not get the jets to work on the jetted tub. They was the whole reason that I booked that specific room. Other than that, everything was great.
Stayed 1 night in Mar 2024

2/10 Terrible

Aaron

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
They never cleaned my room
Stayed 2 nights in Mar 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle was very helpful at the front desk and does an excellent job.
Stayed 1 night in Mar 2024

10/10 Excellent

Tonisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Tearia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was awesome for the kids! staff was good, breakfast was good but should be a sign out that explains it is not complimentary and is restaurant style.
Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Victoria

Liked: Amenities
Great experience
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Liked: Property conditions & facilities
Disliked: Amenities
Very well built but very dangerous for a high rise facility.
Stayed 3 nights in Jan 2024

2/10 Terrible

Rebecca

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

shelley

Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was clean nice and updated. Pool was good and the free breakfast was excellent!
Stayed 1 night in Dec 2023

8/10 Good

Robin, Avilla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable. Also liked the restaurant.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa, St. Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were contemporary and well supplied. Convenient arrangement for quick access for an overnight stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023

6/10 Okay

Nancy

Business traveler
Liked: Cleanliness, staff & service
Clean and Modern with Great Service
The only thing causing me to give a lower rating is the ac/heating unit was messed up and we were unable to use due to it sounding like a jet taking off and landing while it was on. They would've moved us, had we asked, but I was there for a big surgery and switching rooms wasn't worth it. So, we just asked for a box fan and tney had one so it all worked out. Each staff member was so nice and friendly and went above and beyond to be helpful. The hotel itself is very updated and beautifully decorated. The rooms were very clean, well stocked and roomy. Oh and the food frok theor restaurant was 🔥. Will definitely stay here again when I come back soon.
Stayed 3 nights in Dec 2023

6/10 Okay

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No complimentary breakfast like my booking said and cold shower . Let the water run for half an hour still no warm water. When I checked out the guy at the counter said oh yes we have been having trouble with that.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience.
Stayed 2 nights in Nov 2023

6/10 Okay

Ed

Stayed 1 night in Nov 2023

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, my room was clean and had all the amenities I needed. My only complaint is that the Bar didn’t open until 5pm.
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was very pleasant, kind and attentive.
Stayed 1 night in Nov 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

8/10 Good

Paul, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except we couldn’t close our lines I guess the remote was not working we like it to be dark in our room
Stayed 1 night in Nov 2023

4/10 Poor

Kassie

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I didnt like that breakfast isnt included in the room but the breakfast was amazing. So many choices
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!!
Stayed 3 nights in Oct 2023

10/10 Excellent

VINU

Stayed 1 night in Sep 2023

8/10 Good

Toi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location was easy to reach. Hotel was very clean and the staff: dining (fabulous), housekeeping and front desk were all welcoming. If I’m area will stay again and recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nenita

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend the stay to my feiends
Stayed 4 nights in Sep 2023

6/10 Okay

Michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were check in issues. Expedia and Hilton need to work together better. We purchased insurance through Expedia and were under the impression that our credit card would not be used until check-in. The hotel tried to use it and access was denied because we had an issue with attempted use by an unauthorized user so the company put a hold on the card. Hilton said that they were unable to contact us because of not having information. A month earlier we booked a room through expedia with a smaller hotel and they called to see what time we would check in to the hotel. Very disappointed in Hilton's access to the same information.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok the pool could of been a little hotter
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Maureen

Stayed 2 nights in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Sep 2023

6/10 Okay

Sophie

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Mackenzie

Stayed 1 night in Aug 2023

10/10 Excellent

Tammy, Streamwood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great for little kids. The room was clean and Liz from the front desk went over and above to make our stay amazing.