Ratings based on 21 Verified Reviews

3.9 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

College grad

Posted Dec 12, 2016
Hotel was nice and clean. Breakfast was ok. I felt the kitchen was too small for all the people that was eating.
Comment from Hotel Management
Dec 13, 2016 by manager, Hotel Management
Thank you for staying with us. At times the breakfast area is small when we are full and meeting room is in use. We try to open meeting room for overflow when possible.
3 out of 5
by A verified traveler from US

Hotel feels old and needs some updating.

Posted Nov 21, 2016
Pros: Free Breakfast was nice.
Cons: Most everything
Location: location was close to the university which is desirable.
Our roomed smelled like a dirty ashtray, even though it is a non smoking room. I am normally happy with Holiday Inns and their Express hotels. The room rate was much too high for the facility. However staff is very pleasant.
Comment from Hotel Management
Nov 21, 2016 by gm, Hotel Management
Thank you for staying with us. I am glad you enjoyed our breakfast. My apologies about the room. We are 100% nonsmoking. We are continuing to work on this room to eliminate all odors.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Peaceful

Posted Oct 24, 2016
Location: Good location to go to shopping, restaurant and University.
Everything is great but need whirpool. Good breakfast.
Comment from Hotel Management
Oct 25, 2016 by GM , Hotel Management
Thank you! We are located close to shopping, restaurant and still close enough to the University.
4 out of 5
Recommended
for Families
by A verified traveler

Comfortable hotel with friendly staff

Posted Aug 8, 2016
Pros: Clean rooms, good breakfast.
Cons: Heat the pool.
I stayed here with my family both grandma's and children. The check-in was very quick. The rooms comfortable and clean. Only recomendación I have if the pool could be heated. It was cold. Other than that we enjoyed our stay.
Comment from Hotel Management
Nov 21, 2016 by gm, Hotel Management
We are glad you enjoyed your stay. Our pool is heated to 84 degrees but the room sometimes makes it feel cold because of the dehumidifier.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Enjoyed our stay.

Posted Dec 19, 2015
Pros: The room was very comfortable.
Breakfast was wonderful except for having the staff sweeping the floor while guests were eating. Other than that, it was a wonderful experience.
Comment from Hotel Management
Dec 21, 2015 by GM, Hotel Management
We appreciate your comments and have shared them with the staff. Thank you for staying with us and we hope to serve you in the future.
3 out of 5
by A verified traveler from Chapel Hill , NC

Good Staff, Rooms Dated and Smelly

Posted Nov 23, 2015
Great staff who were welcoming and there in a snowstorm! However, for $180, the rooms were a a bit dated and in need of some style and maintenance updates and a more efficient heating system. Due to a last minute booking, I was stuck with a smoking room- it's incredible they still exist- and the smell was pretty difficult to take. What was worse was that everything in the room- furniture, towels, bedding, pillows- all smelled so there was no relief. Even if smoking rooms are legal in IL, the franchiser and operator ought to seriously consider no smoking in the building like every Marriott and Sheraton branded hotel practices.
Comment from Hotel Management
Nov 27, 2015 by gm, Hotel Management
Thank you for your kind words about my staff. We try to air out our smoking rooms so in those times we have someone in need of a room we can use it but everyone's sensitivity is different. We will take your comments to ownership for future renovations.
5 out of 5
Recommended
for Everyone
by A verified traveler from T, illinois

Hotel was clean and comfortable.

Posted Oct 26, 2015
We were greeted promptly upon arrival. Check in was a breeze. No problems.
Comment from Hotel Management
Oct 29, 2015 by GM, Hotel Management
We are glad you enjoyed your stay and we could make your check in quick and easy.
4 out of 5
Recommended
for Everyone
by A verified traveler from NE Illinois

Perfectly good hotel in Sycamore

Posted Aug 16, 2014
Pros: better breakfast clean quiet (more or less) comfortable
Cons: I suppose the mattress was not as comfortable as others I've slept on at a similar price point, but it's a minor quibble
I stayed at this hotel so I could take an exam at Prometric the following morning. I found it to be clean, quiet, and very satisfactory amenity-wise. I spent way too much time trying to choose between the lower-cost hotels in the area (with some bad reviews) and the higher-cost hotels, and I'd say this room was worth what I paid--I'm glad I chose it in the end. I would choose the Holiday Inn again if I needed a place to stay in Sycamore.
5 out of 5
Recommended
for Everyone
by Megan from Lockport, Il

Great hotel

Posted May 18, 2014
Breakfast was great, room was spacious and clean, staff was friendly, pool was a little chilly. Overall a great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

One Night Stay

Posted Apr 20, 2014
Pros: The overall appearance of the hotel, rooms were clean and staff friendly.
Cons: We stayed for one night but my family and I were pleased.
Location: great restaurants and shopping
My family and I enjoyed the clean room, great staff and great breakfast buffet!