Good Staff, Rooms Dated and Smelly
Posted Nov 23, 2015
Great staff who were welcoming and there in a snowstorm! However, for $180, the rooms were a a bit dated and in need of some style and maintenance updates and a more efficient heating system. Due to a last minute booking, I was stuck with a smoking room- it's incredible they still exist- and the smell was pretty difficult to take. What was worse was that everything in the room- furniture, towels, bedding, pillows- all smelled so there was no relief. Even if smoking rooms are legal in IL, the franchiser and operator ought to seriously consider no smoking in the building like every Marriott and Sheraton branded hotel practices.
Comment from Hotel Management
Nov 27, 2015 by gm, Hotel Management
Thank you for your kind words about my staff. We try to air out our smoking rooms so in those times we have someone in need of a room we can use it but everyone's sensitivity is different. We will take your comments to ownership for future renovations.