Interior entrance

Reviews of Holiday Inn Rockford, an IHG Hotel

3 out of 5
Holiday Inn Rockford, an IHG Hotel
7550 E State Street, Rockford, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 315 out of 649 reviews" "
Rating 8 - Good. 185 out of 649 reviews" "
Rating 6 - Okay. 100 out of 649 reviews" "
Rating 4 - Poor. 23 out of 649 reviews" "
Rating 2 - Terrible. 26 out of 649 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joetta

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay one night to sleep. Bed was very comfy and room was clean. Friendly staff.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway and many stores. Casino is walking distance away if you are into that sort of thing
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the on site restaurant and bar.
Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
Easy access to the stamp show that was there ! Didn’t like all the running, loud noise, and slamming of doors in the hallway from the athletes that were staying there over the weekend! Too many little children in the pool and than closing the pool at 9:00 pm and having no just mature pool time for older guests
Stayed 1 night in Mar 2024

6/10 Okay

Christopher, Geneseo

Traveled with family
Liked: Cleanliness
This holiday inn is a bit older. Bed and bedding not super comfortable but great in room temp settings. Still not a fan of bolt in shampoo and soap.
Stayed 2 nights in Mar 2024

8/10 Good

Anita, New Prague

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 5, 2024
Hi Anita, Thank you for your feedback, we are happy to see that you enjoyed your stay with us!

2/10 Terrible

Lisa

Stayed 2 nights in Feb 2024

8/10 Good

Melissa

Traveled with group, Traveled with family
Liked: Amenities
The room was clean, but a little run down. There wear tears in the carpet, and the cleaning service never used a vacuum. While it's clean and functional, you can tell this hotel is old and hasn't been renovated in a while. The pool area was clean and uncluttered.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Hi Melissa, Thank you for your feedback we are glad to see that you enjoyed your stay with us.

8/10 Good

Brenda

Stayed 1 night in Feb 2024

10/10 Excellent

J

Stayed 1 night in Feb 2024

8/10 Good

Talshena

Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 5, 2024
Hello Richard,We are happy to see that you enjoyed your stay with us!

8/10 Good

Ronald

Traveled with family
Liked: Staff & service
Entire property and area looked tired. The rooms were clean, but hallways areas smelled funny and carpet looked dirty
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Hi Ronald, Thank you for your feedback, we are glad to see that you were pleased with the cleanliness of your room.

8/10 Good

Kerry

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Hi Kerry, Thank you for your feedback, we are glad that you enjoyed stay with us.

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
We spend 1 nite. The hotel is as stark and sparce as any I've ever seen. It's super clean, except for the smell of weed EVERYWHERE. (Weed is legal in Illinois, and there is a dispensary about 5 minutes away.) Contributing to the constant smell of weed is the fact that there is a casino about 100 yards from the hotel and it seemed like a great many of the hotel patrons during our stay were staying there due to the closeness of the casino, which is rather dumpy by the way.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Hi Richard, Thank you for your feedback, we apologize that we did not meet your expectations during your stay. We are trying are best to combat the smell in the common areas.

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable room and great location.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Hello Joanne, We are glad to see that you enjoyed the location and had a comfortable room during your stay.

10/10 Excellent

Marianne P

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Hi Marianne P on, Thank you for your feedback, we are happy to see that you enjoyed your stay with us.

10/10 Excellent

Antoine

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Hi Antoine, Thank you for your feedback, we are glad to see that you enjoyed your stay with us.

8/10 Good

Gerardo

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Hello Gerardo, Thank you for your feedback, we are happy to see that you enjoyed your stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very good bar with good food and servers were great
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Scott, Thank you for your feedback, we are happy to see that you enjoyed your service at the Scoreboard, we will pass this along to Scoreboard ownership.

10/10 Excellent

joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love a good comfortable bed and this was awesome, good quality bedding and comfortable mattress!
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Hello Joanna, Thank you for your feedback, we are glad you had a comfortable stay and enjoyed the mattress!

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Hi Rosario, Thank you for your feedback, we are happy to see you enjoyed your stay with us!

10/10 Excellent

Vanessa, Norridgeil

Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Vanessa, We are happy to see that you enjoyed your stay with us.

10/10 Excellent

Charles

Very clean, convenient updates making it a very comfortable, enjoyable stay.
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Hello Charles, We are glad to see that you had a comfortable and pleasant experience with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in early without any problems
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Hi Joseph, Thank you for your feedback, we are glad to see that you had a easy check in.

8/10 Good

Dallas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish the pool was open later but very nice and very clean had a wonderful stay
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Dallas, Thank you for your feedback. We are pleased to see that you enjoyed your stay with us.

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and entertainment were nearby.
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Hello Sam, We are glad to see that you liked our location.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience 👌
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Hi Elizabeth, We are happy to see that you enjoyed your experience with us.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, suite was clean, and the staff in restaurant during breakfast treated us like family.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 12, 2023
Hi Kenneth, Thank you for your feedback! We are happy to see that you enjoyed your stay with us, had a pleasant experience with our staff, and enjoyed the suite! We will pass your comments to Hoffman House ownership!

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 12, 2023
Hi Kenneth, Thank you for your feedback we are glad to see that you enjoyed your stay with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 12, 2023
Thank you for your feedback we are happy that you enjoyed your stay with us!

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
The first room they gave us had dirty greasy hand prints on the headboard along with residual food bits. The hallways and elevator smelled bad of marijuana. We were never told that breakfast was only served from 6Am to 9am. It was a Sunday and we got to the restaurant at 9:00am and was told they were done servicing breakfast. We complained at the front desk but the front desk personnel apologized and says all this was typical.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 19, 2023
Hi John, We apologize for your experience you had here at the hotel. We will take this experience and use it as a learning tool for our front desk to better communicate the hours of breakfast. Thank you for your feedback!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, friendly staff, and reasonably priced.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 19, 2023
Hello Lynn, Thank you for your feedback! We are so glad to see that you had a clean room and a pleasant interaction with our hotel staff!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the property with fantastic dining and entertainment around. Close to interstate and shopping. Just fantastic experience.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 19, 2023
Hello Michael, We are pleased to see that you had such a fantastic experience with us!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Clean room, fast check in and out.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 19, 2023
Hi Amanda, We are happy to see you have a fast check in and check out, and that you had a clean room! We hope you had a great stay with us!

8/10 Good

Dalia

Traveled with family
Liked: Staff & service, property conditions & facilities
nice place to stay nice staff clean rooms
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 19, 2023
Hi Dalia, We are glad to see that you enjoyed your stay with us and had a pleasant interaction with our staff!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Carpet in room extremely stained
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 8, 2023
Hi Anonymous, Thank you for your feedback! We are glad that you enjoyed your stay, we will let the appropriate department know about the carpet.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very easy access from the highway. From the moment I walked into the hotel to moment I left the hotel everything was wonderful. Even the 10 police officers that were on our floor for a domestic dispute. The hotel staff and police handled everything quietly and respectfuly. Staff was very kind and friendly, hotel was clean and inviting.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Hi Erin, Thank you for your feedback! We are glad to see that you enjoyed stay with us! We are happy to see you had a good experience with our staff!

6/10 Okay

Leah

Disliked: Cleanliness, staff & service
Not sure I would stay again.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Hello Leah, Thank you for your feedback!

10/10 Excellent

Michell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Hi Michell, Thank you for your feedback! We are happy to see that you enjoyed your stay!

6/10 Okay

Davif

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & Convenient
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Hi Davif, Thank you for your feedback! We are glad to see enjoyed the convenience our hotel!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent from reservation to check out!
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 8, 2023
Hi Tracey, Thank you for your feedback! We are pleased to see that you enjoyed your stay with us!

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast was such a bummer
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 8, 2023
Hi Lynda, Thank you for your feedback. We are happy to see that you enjoyed your stay! We have a on-site restaurant that offers breakfast on the menu from 6am - 9am.

8/10 Good

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honestly started out bad. Was called and said they had no rooms available. And then we went there and they said they found a room for us. This is the second time that this has happened to us using hotels.com. Staff was very friendly though. Room was okay. Breakfast was not good. Paid $30 for buffet food in a box. Cheese omelette with cold cheddar in the mild. Do not recommend.
Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 8, 2023
Hi Kyle, Thank you for your feedback. We apologize for the inconvenience at the beginning of your stay. We will pass your comments to Hoffman House ownership.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 8, 2023
Hi Timothy, Thank you for your feedback, we are glad to see that you enjoyed your stay with us!

10/10 Excellent

Jolene, Galesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 8, 2023
Hi Jolene, Thank you for your feedback, we are glad to see that you enjoyed your stay with us!

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 8, 2023
Hi Mark, Thank you for your feedback, we are happy to see that you enjoyed your stay with us!

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Hotel Management on Nov 8, 2023
Hi Karen, Thank you for your feedback we are happy to see you enjoyed your stay with us!