Ratings based on 410 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Il.

Very disappointing hotel

Posted Apr 19, 2018
Peeling wallpaper, beat up furniture, bedding looked like it wasn't changed and room pictures and drapes dusty and fingerprints on mirror and window. Hot tub was disgustingly filthy. Never again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, IL

Clean but no breakfast!

Posted Apr 16, 2018
The hotel was amazingly clean, which was a pleasant surprise. We were a bit let down that it didn’t include a continental breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from Rockford

Posted Apr 9, 2018
The hotel was nice but the pillows were awful. Disappointed that there was no breakfast served.
2 out of 5
by A verified traveler

Posted Mar 12, 2018
Older and dirty staff wasn’t very friendly and room had a old musty dirty smell
Comment from Hotel Management
Mar 15, 2018 by Mike A, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We are in the beginning phases of renovation to bring a more modern feel to our property. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aurora, IL

Clean hotel, nice restaurant, great staff

Posted Mar 11, 2018
We had a great stay. The management appreciated the manners of my children so much that he sent ice cream to our room via room service. I've stayed here before and will stay here again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2018
Very friendly staff easy access to everything in Rockford very nice day would definitely go again
2 out of 5
by A verified traveler from Rockford Illinois

Should have stayed at motel 8

Posted Mar 5, 2018
At check in they didn't activate my keys so I had to go back down and get new ones. The hallways had peeling wall paper. There were old fruit loops in couch and urine stains and others on mattress of pull out. The pool area looked under construction and chlorine levels so high my skin is still sore and my 8 yr old had chemical burns by the last day of our stay. At check out I told the lady and showed pics and she replied no one else has complained! Said the hotel would contact me and I have not heard back.
Comment from Hotel Management
Mar 12, 2018 by Mike A, Hotel Management
As referenced in our prior communication we apologize for the concerns you experienced during your recent stay with us. We use a chlorine alternative in our pool that is much more gentle on the skin and the levels of this are tested daily to maintain a clean environment. We are still exploring all possible causes of the irritation noted on your child's skin and as previously stated, please don't hesitate to ask if there is any further assistance we can provide. We have also discussed the cleanliness standards and expectations with our team and we are working hard to ensure the atmosphere you experienced will not happen again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Shawnee KS

Nice stay

Posted Mar 2, 2018
Everything was great. Beautiful chandelier in the lobby!
2 out of 5
by A verified traveler

disappointed

Posted Feb 19, 2018
Stayed here for my daughters state tourney, stayed at La Quinta last year and would recommend that hotel. Rooms are okay bar is really small and a the group that was in there was seriously vulgar. No breakfast bar or coffee offered - feel like my $200.00 for one night was a complete waste.
Comment from Hotel Management
Feb 23, 2018 by Customer Care, Hotel Management
Thank you for reaching out to us. We are sorry to hear that your experience with us did not satisfies you and if the availability of breakfast bar or coffee was below your expectations during your stay. Our team strives to provide great customer service to all of our guests and we are sorry to hear that we did not provide you with the service that you deserved at that time. We hope that if you are in the city again you will give us another opportunity to redeem ourselves.
3 out of 5
by A verified traveler

Nice hotel, way overpriced

Posted Feb 13, 2018
Room was nice, but was a rip off. Thought I was getting a deal, but they added a ton of fees and taxes to my 'price' not even a free breakfast