Nice hotel but will not be going back
Posted Sep 20, 2016
I loved my room and staff checking in was great. No housekeeping on weekend unless requested, but great breakfast. The day we were leaving my spouse was using the free laundry facilities and was approached by staff because they did not know him and asked his name, date of birth, and room number. Front desk called to verify his info by saying there was a man "claiming to be with me". When I asked what the problem was, it was because a black man from extended stay america was using the facilities and they didn't know who my spouse was. The night staff who reported him had seen him come and go multiple times the previous night, so I just didn't understand how she did not recognize he was a staying (paying) guest and our vehicle that he went to which was parked directly across from the hotel was registered with front desk. When I approached the manager about it as I did not appreciate the way they handled the situation she had an attitude and basically said she cannot help the way I feel and the hotel hires hispanics and blacks so they aren't "racist" even though the only description he matched was that he is a black man. When asked what would have happened if I had not taken her call she said she would have observed him. I suggested this would have been a better idea than approaching someone and treating them like they had done something wrong, or perhaps could have asked to see his room key, or checked with a staff that was there before her. I will not be returning ever.