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Reviews of Courtyard by Marriott Rockville

3 out of 5
Courtyard by Marriott Rockville
2500 Research Blvd, Rockville, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 344 out of 719 reviews" "
Rating 8 - Good. 264 out of 719 reviews" "
Rating 6 - Okay. 76 out of 719 reviews" "
Rating 4 - Poor. 25 out of 719 reviews" "
Rating 2 - Terrible. 10 out of 719 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Abdulsalam M

Disliked: Cleanliness, amenities, property conditions & facilities
Managment disrespectful
Stayed 2 nights in Apr 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bar and breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Duncan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Friendly and helpful staff. Convenient location, can easily drive to Washington DC in about 30 minutes. Plenty of restaurants nearby
Stayed 4 nights in Apr 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for fraternity conference. Hotel was amazing and clean. Food bar was a little pricey but overall good. I would recommend to others
Stayed 1 night in Apr 2024

8/10 Good

Iftikhar, Los Gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought breakfast was fee, but it was ‘available’. Should have read it more carefully
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of clear instructions on regulating temperature. There's a thermostat that didn't change anything temperature-wise, until I found a covered a/c unit where you lift the lid and set temps there. Also the desk reps made a honest mistake upon check-in... No room key. I had my bags at the room door and had to walk back to the reservation desk.
Stayed 1 night in Mar 2024

10/10 Excellent

Roger

Stayed 2 nights in Mar 2024

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a very nice and comfortable place.
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Feb 2024

10/10 Excellent

Mawulan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

SARAH

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond. Super friendly and accomodating.
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 14, 2024
Hello Sarah! Thank you for taking the time to share your feedback. We hope you choose to stay with us again the next time you're in the area.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often when in town on business and always have had a good experience.
Stayed 2 nights in Jan 2024
Response from Operations Manager on Jan 14, 2024
Hi Rachel! We're honored that you continuously choose to stay with us. We look forward to seeing you again. Thank you for your feedback.

8/10 Good

hector, germantown

Stayed 1 night in Jan 2024

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked with expedia and paid in advance. The Marriott customer service manager insisted that although I had paid and my card was on file, I needed to pay again. She called the police and had me physically removed from my bed in my pajamas when I was asleep on Christmas day and a few days afterward. Merry Christmas cheer to all Marriott customer service reps. It was unbelievable. Then I asked for a refund and was refused. I will never stay in a Marriott hotel again. Be aware that customers have choices.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nataly Yuliana

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

jane

Traveled with family
Nice room, excellant mattress, tastful decor. One elevator for the whole hotel, and many rooms are far from elevator and lobby. Staff is not restocking coffee and tea. When asked the answer was "don't have enough ". Shower is very high, no flexibility. Why no hand held?!! Major inconvenience. AC had what lookrd like mold . My allergy raged.
Stayed 4 nights in Nov 2023

8/10 Good

Presharn

Stayed 1 night in Nov 2023

10/10 Excellent

Maureen

Check in was easy, staff friendly, hotel was clean.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Joyce

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t say enough about the kindness , efficiency and helpfulness of the staff . Special mention to Judy from the front desk . So kind, warm and utterly professional !!! This was our fifth stay there this year since my apartment is being restored . The whole staff made us feel at home ! Thank you guys !!! Thank you , Judy !!! See you next time !!! Sylvia from room 119 ( last week )
Stayed 4 nights in Oct 2023

8/10 Good

Kenny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Elmer A

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Oct 2023

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

douglas M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in Research Park
The hotel is very convenient to area business, restaurants, and the highway. The hotel staff are very pleasant and helpful. The cleanliness and comfort of the rooms is very good.
Stayed 4 nights in Oct 2023

10/10 Excellent

JoAnn

Stayed 2 nights in Oct 2023

10/10 Excellent

Alberto

Stayed 1 night in Oct 2023

10/10 Excellent

Sunny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Zhengshu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good but do not provide complementary breakfast
Stayed 2 nights in Oct 2023

8/10 Good

Bonita

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous and helpful.
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 28, 2023
Hello Kenneth. Thank you for taking the time to share your feedback. Thank you for your positive words regarding our staff. I hope you choose to stay with us again.

10/10 Excellent

Bao, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 28, 2023
Thank you for taking the time to share your feedback. I hope you choose to stay with us again.

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Nevena

Disliked: Property conditions & facilities
Spiders, pillows had odd smell, minimal window lighting
Stayed 3 nights in Sep 2023
Response from Shaela, Operations Manager on Sep 11, 2023
Hello. Thank you for taking the time out of your day to provide feedback about your most recent stay. I'm sorry that you did not have a positive experience. Here at Courtyard Rockville we like to go above and beyond for valuable guests, such as yourself. I apologize we didn't meet your expectations. I've shared your feedback with our housekeeping and engineering team to ensure this type of experience doesn't occur in the future. We hope the next time you're passing through you choose to give us a second chance to make your stay a great one.

8/10 Good

Cynithia

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
Noisy kids roamed hallways/stairs/knocked my door
Large groups of noisy kids allowed to roam and play in the hallways and floors where their rooms were not even located, and in stairwells. They even returned to knock on my door only to run back to stairwell to make noise after my first complaint to front desk. Upon checkout, the front desk worker asked me, "do you have any hockey sticks?," and then she asked me, "did you grab one of them [the kids] by the shirt?" I asked her if I should call the police about this false accusation, and she said, "the father didn't seem concerned about it, and he said, 'if she did it, he [the kid] probably deserved it.'" She then said, "I don't think they'll do anything, you shouldn't have anything to worry about." The mob of kids backed up the one kid's false accusation about me to the front desk, AFTER I had already complained twice to front desk from my room phone. I never even stepped out of my room until I checked out. I merely opened my room door and told them I was reporting them. One kid said, "you get out of here," while I was standing in my room sticking my head out of my room door!!! Then, as they raced down the hallway, they said, "f*** you." I first learned about the false accusation at checkout, and one (1) of the three (3) females behind the front desk seemed not to believe me -- the very one whom I spoke with twice from my room phone!!!
Stayed 1 night in Sep 2023
Response from Operations Manager on Sep 28, 2023
Thank you for taking the time to share your feedback. I apologize that you did not have a pleasant experience at our hotel. I hope you choose to stay with us again so that we can make your next stay a memorable one.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great Hotel
Hotel was great for a weekend getaway. The only issue was very warm in the room at night. Overall, we would come back.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

terri

Stayed 1 night in Aug 2023

8/10 Good

Toni Ann

Stayed 1 night in Aug 2023

10/10 Excellent

Donna

Stayed 1 night in Jul 2023

10/10 Excellent

emh

Stayed 2 nights in Jul 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service
Competency of staff is not as expected
Our stay was not typical of what we expect from CM. I asked for a room on the top floor and were given a room on the 2d floor. While walking to the room we learned the hotel has a 3rd floor. I returned to the front desk to inquire why I was given a room on the 2d floor with no explanation that 3rd floor rooms where unavailable. In addition, I asked a room service attendant how to get to the lobby and the person was unable to provide directions. Lastly, a room service attendant entered our room unannounced and moments after observing we entered the room minutes before.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mark

Stayed 2 nights in Jul 2023

6/10 Okay

ted r, gurnee

Traveled with family
Liked: Cleanliness, staff & service
Great safe location- Staff was excellent. Clean. Comfortable beds.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little nervous about the property when we pulled in (looked kind of run down), but inside is very nice and clean. Modern rooms and dining area. Very clean and nice staff. The little cafe in the lobby was nice with excellent french toast and Starbucks! Parking was easy, nice area far enough away from too much traffic. Would definitely stay here again!
Stayed 2 nights in Jul 2023