Ratings based on 262 Verified Reviews

4.1 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Texas

Blood?

Posted Sep 15, 2017
Pros: Nothing.
Cons: Complete remodel.
We reserved our stay for a business trip. It was extremely hot in the lobby when checking in. I am a LaQuinta Rewards member. No comment or appreciation when checking in. After commenting how uncomfortable the lobby was, the checkin agent just smiled. We went o the room. It was also hot, No air on at all. Of course we turned it on and down and it eventually cooled the room. We reserved for two people. One coffee cup was in the room. We did ask and received extra coffee. NO CONDIMENTS. I went o the coffee bar, the coffee bar had only large containers of creamer. They were dirty or I would have taken it to the room. We prepaid online for a late checkin. Arriving in the room, I sat my bag near the bed, BLOOD on the spread. Really? Who doesn't see that? I pulled the spread on the floor. I checked for bedbugs, a sign of blood on a spread, I didn't see any not that they might not have been there. I will never stay there again. This hotel is in ill repair. It must have new owners.
Comment from Hotel Management
Sep 18, 2017 by Marisela P. ~GM, Hotel Management
Dear Ms. Sherran, I offer you my apologies that the condition of your room wasn’t up to our usual standards. After receiving your comments, we brought in a pest control agency to inspect your room and the surrounding area. They found no evidence of activity, nor have we experience activity in the past. We have also used your feedback as a training tool with all the departments on how to prevent these type of situations from happening again. I would like to further chat with you about your stay with us. I will be contacting you directly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilton Head, SC

Great staff

Posted Sep 11, 2017
Pros: Pet friendly, location, non-smoking throughout the hotel.
Cons: Would like half and half for coffee.
We stayed in this hotel during Harvey, and the staff took such care with hurricane evacuees, even collecting items such as diapers, with a sign to "Take What You Need." I will always stay at this hotel when I am in Rockwall.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Great staff at La Quinta

Posted Sep 1, 2017
Pros: Pleasant, helpful staff; easy access to interstate; room layout; convenient to restaurants; and the entire hotel is non-smoking.
Cons: I would personally like stronger coffee and more protein at breakfast, but they are probably supplying what the majority of the guests prefer.
Location: Easily accessible to a lot of restaurants, Starbucks, and Target.
The staff at the Rockwall La Quinta was exceptionally customer oriented, assuring that we had everything we needed and providing detailed information relevant to our next stay.
Comment from Hotel Management
Sep 4, 2017 by Marisela P.~GM, Hotel Management
Dear Jane, Your kind comments are very much appreciated. It gratifying to read your comments about our staff! They will be thrilled to hear your feedback. We are in the process to add more variety of coffee for breakfast along with other products. I hope to have the pleasure to have you as our guest soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from rockwall,tx

easy location

Posted Aug 30, 2017
everything was perfect,early checkin,and good breakfast,room was clean and wi-fi,a/c and all was good
Comment from Hotel Management
Sep 4, 2017 by Marisela P~ GM, Hotel Management
Dear Steve, Thank you very much for your comments regarding your stay with us! We strive daily to make sure all of our guests are well taken care of, I'm glad to hear we were able to deliver this for you! Look forward to have you as our guest in the near future!
1 out of 5
by A verified traveler from Rockwall, TX

Avoid

Posted Jul 20, 2017
Pros: Absolutely nothing. This place is a dump with the rudest staff I've ever seen. I felt my safety was at jeopardy.
Cons: Gut the place and start over. Fire all the staff.
Worse hotel I ever stayed at. The place is filthy and smells terrible. When I complained, the staff rolled their eyes and laughed at me.
Comment from Hotel Management
Aug 18, 2017 by Marisela Pena, Hotel Management
Dear Jim, We've read your review of your stay at our La Quinta Inn & Suites in Rockwall. We appreciate you sharing your comment. I apologize for your discomfort with your stay. I will share your comments with my staff to use as an opportunity to review our service standards.
5 out of 5
by Alegria

This traveler left a rating score only Posted Jun 20, 2017 on Hotels
1 out of 5
by Candace

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by Marisela, Hotel Management
We apologize that your experience was not what you expected from La Quinta. It's our goal to exceed our guests' expectations in service and accommodations, so it's with disappointment that I hear how we've fallen short of that goal. Please contact me directly at the hotel so I can find out what happened with your stay. Marisela Pena
4 out of 5
Recommended
for Everyone
by A verified traveler from rockwall, TX

Nice staff, good breakfast but room stunk

Posted May 25, 2017
Everyone was very nice but our room smelled like cat pee. Once in the room we just had to open the window alittle to try to air it out but it didn't help. Breakfast was good.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel, clean and friendly

Posted May 8, 2017
The hotel was very clean, staff was friendly and helpful. The pool area was great for the kids, the hot tub had too much chlorine but was comfortable. The beds were very comfortable and we enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Close to amenities and high school

Posted May 7, 2017
Location: Lots of restaurants, shopping, and close to the high school.
Quiet hotel and super modern decor. Very clean and spacious. Great hotel for the price.