Rude, noisy, and unwelcoming.
Posted Nov 2, 2016 on Hotels
Staff at the front desk very unhelpful and rude. We arrived at 2:00 in the afternoon but we were refused check in instead we were told to we should leave and come back in one hour. Not good news after coming in from a third long day on the road. When we returned an hour later and checked into our room, we realized that this room had not been recently prepped, the a/c wasn't on and smelled stale. Have no idea why we couldn't check out. Additionally, when we checked out the next morning I requested an invoice for my travel voucher as this is a business trip for me. The same woman who had turned us away the day before at check in, told me as I had paid in advance she couldn't do that. I showed her how the desks at Springhills Suites in Jacksonville, Florida and at Hampton Inn had done this and how, she then told me she was forbidden from doing that and then printed me a blank piece of paper and told me that was all I was going to get.
Breakfast room was not kept refreshed. The appliance holding the orange juice was empty, and there were two of the four dispensers that had orange juice. Despite saying it had a 100% no-smoking on the property, the public ladies room on the first floor had definitely been used for smoking. I'm sorry I didn't look more carefully at other choices, but as I had good experiences with Comfort Inns in the past I felt this was a safe choice.