Lobby

Reviews of DoubleTree by Hilton Hotel Rocky Mount

4 out of 5
DoubleTree by Hilton Hotel Rocky Mount
651 N. Winstead Avenue, Rocky Mount, NC

Reviews

7.8

Good

Rating 10 - Excellent. 437 out of 1008 reviews" "
Rating 8 - Good. 262 out of 1008 reviews" "
Rating 6 - Okay. 151 out of 1008 reviews" "
Rating 4 - Poor. 84 out of 1008 reviews" "
Rating 2 - Terrible. 74 out of 1008 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Beth

Liked: Cleanliness, staff & service
No internet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Beth, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your comments have been noted, and we will review our Wi-Fi system to ensure a smoother experience for our guests in the future. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back for a better stay.

6/10 Okay

Raymond

Traveled with family
Disliked: Cleanliness, amenities
Blood on one bed. Empty soap in shower. Tub not clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Raymond, Thank you for notifying us of your recent experience. Cleanliness is a top priority for us, so we're sincerely sorry there was a lapse in our high standards. Your concerns will be shared with our housekeeping team so that improvements can be made where needed. Given the opportunity, we hope to welcome you back for a much-improved experience in the future.

4/10 Poor

Sakher

Disliked: Property conditions & facilities
Does not deserve one star
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Sakher,Thank you for being our guest. Our team is disappointed that your stay wasn't up to your expectations. Please know we welcome constructive feedback, so we encourage you to share details on how we could improve. We'll work diligently to provide comfortable stays to our visitors, and we hope you'll give us another chance.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was a little dated but okay, could use attention to repair light switch covers and wipe food/drink splashes off the walls. Staff was friendly and hotel overall felt safe.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Melissa,Thanks for choosing DoubleTree by Hilton Hotel Rocky Mount. We appreciate your compliment on our friendly service, and we'll certainly focus on keeping our accommodations extremely clean and tidy. Our team hopes to welcome you back.

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and close to anything we needed. Woukd be glad to stay again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Evan,We are delighted you appreciated our spotless rooms, and we thank you for highlighting our superb location. Our team at DoubleTree by Hilton Hotel Rocky Mount would love to host you for another five-star stay, so please come back and see us soon

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and helpful. Room was clean, comfortable and spacious. Fitness center was under repair otherwise everything was great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear John,Thank you so much for choosing DoubleTree by Hilton Hotel Rocky Mount. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our cleanliness, and our friendly and attentive staff. We also appreciate your understanding while our fitness center undergoes renovation. It is our hope we see you again soon. It was a pleasure hosting you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a volleyball tournament. This hotel did a great job.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear John,We're so happy to know that you had a great time with us overall and that our hotel was perfect for your needs. Thank you so much for the perfect rating, and we hope to see you again soon.

6/10 Okay

Dina E.

Traveled with partner
Stayed one night during a road trip. Overall, this is a decent property. Close to I-95, which worked for us. Front desk staff was efficient and reception area was inviting. Room was a good size. However, the heating/ventilation system was VERY loud. Had to turn it off entirely to get any sleep. Biggest negative was the restaurant. Service was extremely slow and inattentive, and the order was not accurate. The final blow was when the waitress instructed us on exactly how to bus our own dishes. Space could use a thorough cleaning, too. Service at the bar was better. Would consider staying again if in the area due to a good price point, but would avoid the restaurant.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Dina,Thank you for sharing your experience at our hotel. We're glad our location, inviting reception area, and spacious rooms met your needs. However, hearing about the loud heating system and the challenges you faced at our restaurant is concerning. Our team values this feedback as it helps us address areas needing improvement. We're pleased the bar service met your expectations and that our price point would encourage a return visit. We look forward to welcoming you back for a more seamless experience next time.

10/10 Excellent

Bryonna

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Shanon

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First the hot tub was closed and black with mold… the gym was closed due to ceiling leak.. or door to our room didn’t lock properly ( not safe hosting a large group of teen ball players ) the carpet and elevators throughout property were dirty, and the building was so hot you couldn’t enjoy sitting anywhere. Our room air was set on 62 and still had to sleep out of the covers .. ridiculous price for such a bum motel.. very disappointed
Response from General Manager on Mar 1, 2024
Dear Shanon,Your comments are important to us. We're very sorry to hear about your disappointment with our accommodations, and we sincerely apologize for the lapse in cleanliness with the hot tub and elevator, the fitness center closure, and the issues with your door and room temperature. You can rest assured we've shared this feedback with our entire team to determine where improvements can be made, as guest satisfaction means everything to us. Thank you for taking the time to leave a review. We hope you'll consider giving us another chance to impress you.

4/10 Poor

Jordan

Stayed 1 night in Feb 2024

2/10 Terrible

Dominique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs renovation. Everything was either broken or old. My room looked like someone kicked the room and bathroom door down. Rust on all the doors. Bathroom outdated. Toilet didn’t flush properly.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Dominique,We are disappointed your visit was not as expected. Please accept our apologies for any issues you encountered with our accommodations. Our team will review your concerns with maintenance so we may work to correct any problems. We appreciate your feedback and hope you will consider staying with us again the next time you are in the area.

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Newly renovated lobby- beautiful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Joanna, It was a delight to welcome you to DoubleTree by Hilton Hotel Rocky Mount during your recent visit. We're happy to hear that our efficient check-in process and beautiful property positively impacted your experience with us. Thank you for your review, and please come back soon!

10/10 Excellent

DONNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean ….bed extremely comfortable …great restaurant on site…nice large tv. I really can’t say I didn’t like anything. Would definitely go back again
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Donna,Thank you for choosing DoubleTree by Hilton Hotel Rocky Mount and for taking the time to share your lovely, five-star review. We are delighted to hear you enjoyed everything from our clean accommodations and comfortable bed to our great television and wonderful restaurant. We look forward to welcoming you back for another great visit.

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible location
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Louis,Thank you for taking the time to share your thoughts. We are sorry to hear that you have found our location disappointing, and we sincerely hope you will give us another opportunity to serve you better.

10/10 Excellent

Vincent

*
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Vincent,Thank you for your five-star review. We hope your stay at DoubleTree by Hilton Hotel Rocky Mount was pleasant, and we look forward to welcoming you back again soon!

2/10 Terrible

Joshuah

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t make it due to personal issues. Got charged full price without even a phone call. They didn’t try reaching us or anything. I’ve worked the front desk of 2 5 star hotels in Miami. We’d never charge a guest without calling them first. When myself and Expedia tried reaching out no one would answer or talk to us
Stayed 1 night in Dec 2023
Response from AGM on Jan 25, 2024
Dear Joshuah,I am sorry that you were unable to make your stay. At this property we do not call guest to make sure they are still coming. We also have no record of Expedia Reaching out to us about your stay. I do hope you will give us another try in the future.

6/10 Okay

JOSE

Stayed 1 night in Jan 2024

8/10 Good

Judith McGourty

Good overnight stay. It was quiet & comfortable. Front desk staff pleasant and helpful. Breakfast buffet recommended at adjacent restaurant was awful. Cold, rubber eggs and tasteless coffee.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Judith,We work hard to meet expectations like yours and are happy to hear we hit the mark with our peaceful accommodations and hospitality. We trust that you felt well-rested before your continued travels. Hopefully, we can earn that final star during a future visit and exceed all your expectations. Until next time, we wish you well and hope to welcome you back to DoubleTree by Hilton Hotel Rocky Mount again soon.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I made the reservation and then noticed several very negative reviews BUT DO NOT DESPAIR, this hotel was fine. Yes, it is an older property but has been updated. The staff was very professional and pleasant, the attached restaurant was good, my room was comfortable and CLEAN, and the whole place looked clean as well. If you want the look of a $200 a night hotel, then go to one. Otherwise this hotel will provide a nice comfortable stay.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Robert,We were happy to provide you with clean, welcoming accommodation, and we're glad you enjoyed the onsite dining. If you're in the area again, please come back to see us.

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Byran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Jimmie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

DANIELLE G

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

john j

Liked: Cleanliness, staff & service, room comfort
Nice hotel but a few things not up to par.
Light was out in bathroom No water in gym No wipes in containers ( for germs)
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear John,Thank you for choosing to stay at DoubleTree by Hilton Hotel Rocky Mount! We're glad you enjoyed our stylish property. Your comments will also enable us to address the issues you mentioned. We appreciate your positive rating and hope you'll come back!

2/10 Terrible

Tammi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
yuck
found garbage on the floor by sofa from previous guest. furniture broken and gross. no night stand on one side of bed.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Tammi,Thank you for taking the time to leave us your constructive feedback. We apologize our accommodations did not exceed your expectations, and we will bring your comments to our housekeeping team so they can ensure everything is as it should be going forward. We hope you will consider giving us another chance to deliver the holiday stay you expect and deserve.

10/10 Excellent

JaQuasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

NIKIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room
The room was very clean. All of the staff was very friendly. I would stay there again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Nikia,Whether you are looking for clean rooms or stellar service, you can be certain that DoubleTree by Hilton Hotel Rocky Mount this and more. Thank you so much for the perfect rating. It would be an honor to welcome you back again soon.

10/10 Excellent

james

Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Joe

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Needs a Renovation
Driving from MA to FL and stopped for the night; just wanted a clean and quiet place to sleep; the hotel was dirty and approaching a state of disrepair; hotel need a renovation.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 16, 2023
Dear Joe,We're sorry to hear that you didn't have a good experience with us. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance soon; we're confident we can impress you.

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leigh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Room comfort
Fridge control knob missing and not stable it wobbled to the point I thought it was going to fall out of its housing every time I opened it. bed needed replaced felt like I was sleeping downhill. Plug on lamp didn’t work had to unplug clock so I plug in my charger. Staff was great!
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Brenda,Thank you for sharing your comments with us. We are sorry to hear that you encountered some issues with your room, and our maintenance team will be notified about these concerns promptly. However, it is wonderful to hear that you appreciated our helpful staff members. It was a pleasure serving you, and we hope to see you again soon.

10/10 Excellent

Susie

Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent new clean hotel
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Karen,It was truly a pleasure to welcome you to DoubleTree by Hilton Hotel Rocky Mount during your recent visit. We're delighted to hear you had an enjoyable experience and that you appreciated our clean and modern accommodations. Thank you for your positive rating, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

6/10 Okay

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was in need of attention, the toilet needed a new valve, wallpaper was coming off wall, and the cabinet where the tv and refrigerator were was broken and piece was broken off,
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Judith,We appreciate your feedback and are concerned about the issues you encountered during your stay. Your observations regarding the room condition are noted, and we will address them promptly. Despite these disappointments, we hope you had a great experience overall. Our team is committed to improvement, and we'd be delighted to welcome you back for a better experience in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
The room was very hot the air conditioning unit was noisy and would not cool the room.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Jennifer,Based on your rating, it appears you had an overall good experience at DoubleTree by Hilton Hotel Rocky Mount. Please know that your feedback regarding our air conditioning is much appreciated and will be shared with the respective teams as we take action to rectify this matter. In the future, we hope you consider returning for an even better time. Thank you.

4/10 Poor

AMRITA, Fort Lauderdale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Gloria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were attentive and responsive. The lobby could be cleaner.
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Gloria,Thank you for your review. We're pleased that our team was attentive and responsive during your visit. Rest assured, we'll address the cleanliness issue you pointed out. We're grateful for your feedback and can't wait to welcome you back to DoubleTree by Hilton Hotel Rocky Mount.

2/10 Terrible

Lvar

Stayed 1 night in Nov 2023

4/10 Poor

Hristina

Room wasn’t as clean but for the money I guess we should not complain. However the refrigerator was making such a loud noise that we had to turn it off (luckily we didn’t need it). Then as we thought we can sleep in quieter room the air conditioner started…
Stayed 1 night in Nov 2023
Response from General Manager on Nov 11, 2023
Dear Hristina,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness and noise. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

eric

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023