Posted Aug 29, 2016
Hotel had a nice pool, looked nice, room was spacious and the shower was nice.
However, we've stayed in several hotels in the recent past and never had a bed so uncomfortable, with such loud noise from the hallway, and such rude staff.
We ordered a paperview movie for the kids, which would have cost $15, but did not work in the main room only in the bedroom. At least they refunded the movie cost.
One of the kids spilled some hot chocolate, I used one of the towels to clean it up, they charged $20 for the towel when we checked out and said they wouldn't be able to clean it.
Comment from Hotel Management
Oct 2, 2016 by Jolene Hallock, Hotel Management
Thank you for your feed back. I will share your comments with my team. Our objective is to make sure our guest enjoy their stay with us. I am sorry that did not happen for you.