Ratings based on 37 Verified Reviews

3.9 out of 5
81% of guests recommend
4.6 Room cleanliness
3.9 Service & staff
4.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Cons: if 4 people are booked for room there should be enough shampoo for 4 people
8:00am breakfast - ran out of ketchup - overall stay was good - would stay again
Comment from Hotel Management
Feb 3, 2017 by Jolene hallock, Hotel Management
Than you for taking the time to write a review of your recent stay with us. The best way for us to improve our service is to have guest feed back. I do apologize about running out of ketchup. Our front desk agents are more then happy to give guest any extra supplies they may need.I will share your comments with my team and we will work on a better way to make sure our guest can get the supplies they need.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great upgrade!

Posted Oct 13, 2016
Location: We traveled to Glacier National Park about an hour away. In town, they had great walking areas, a historic downtown, and great restaurants.
Our room was upgraded from a regular room to a suite due to it being 'off season'. Our suite had a stacked washer/dryer which came in handy, a fireplace, full kitchen. All were very useful to keeping us comfortable and happy. The view from our room was stunning! The only downside was that the amenities were closed because it was off season. We managed just fine though. While we were there, they did a thorough cleaning of the parcade below the hotel.
2 out of 5
by A verified traveler from edmonton, ab

Hotel

Posted Aug 29, 2016
Hotel had a nice pool, looked nice, room was spacious and the shower was nice. However, we've stayed in several hotels in the recent past and never had a bed so uncomfortable, with such loud noise from the hallway, and such rude staff. We ordered a paperview movie for the kids, which would have cost $15, but did not work in the main room only in the bedroom. At least they refunded the movie cost. One of the kids spilled some hot chocolate, I used one of the towels to clean it up, they charged $20 for the towel when we checked out and said they wouldn't be able to clean it.
Comment from Hotel Management
Oct 2, 2016 by Jolene Hallock, Hotel Management
Thank you for your feed back. I will share your comments with my team. Our objective is to make sure our guest enjoy their stay with us. I am sorry that did not happen for you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Issue with our room

Posted Aug 24, 2016
After checking in went to our designated room and it was not the room I booked. So went back to the reception desk "Jolene" who checked up in early fixed the problem gave us another room with out extra charge. She was greatly pleasant, kept calm, very friendly and understand the problem and solve it perfect to accommodation our needs. A job well done
Comment from Hotel Management
Oct 2, 2016 by Jolene Hallock, Hotel Management
Thank you for your review. I am happy that we were able to solve the issue with your room for you. We strive to provide our guest with an outstanding stay and it is gratifying to know when a guest has left happy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Nice, clean accommodations.

Posted Aug 20, 2016
A good facility with friendly and courteous staff. The original room that I was booked into had an air conditioner that was fairly noisy. Shortly after checking in, I was called by the front desk to find out if I was pleased with the room (a professional consideration). When I mentioned the air conditioner, I was immediately moved to a different room. A much appreciated way to treat a client! Thanks for the enjoyable stay. I will be back.
Comment from Hotel Management
Oct 2, 2016 by Jolene Hallock, Hotel Management
Thank you for your fantastic review. It is always gratifying to know that we were able to make a guest stay enjoyable. There is no better feeling then knowing a guest has left with a smile on their face.
4 out of 5
Recommended
for Everyone
by A verified traveler from manitoba

Nice hotel

Posted Aug 19, 2016
Pros: Clean
Cons: Pool was cold
Nice hotel clean A great place to stop on the way through town
Comment from Hotel Management
Oct 2, 2016 by Jolene Hallock, Hotel Management
Thank you for your feed back. We are working hard to make sure our guest enjoy their stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2016
Very clean room with pleasing furniture. The pool and fitness facility are clean too.
Comment from Hotel Management
Aug 17, 2016 by jolene hallock, Hotel Management
Thank you for you kind review of our hotel. We are always happy to hear that a guest has enjoyed their stay.
4 out of 5
Recommended
for Families
by A verified traveler

Comfortable stay

Posted Aug 10, 2016
Pros: Convenient location. Nice room. Friendly staff.
Cons: Breakfast was not overly appealing.
We stayed one night after driving from Edmonton. The staff were very welcoming and the room was modern, comfortable and spacious. Restaurants were conveniently located within walking distance. The only suggested improvement would be the hotel restaurant and pool facilities. Eggs made in the micorowave (no thanks) and no highchair for a baby (booster seat only). The temperature of the hot tub was so hot that you could not sit in it and the pool was very cold. The staff were very open to the feedback and said they followed the temperature requirements of Alberta. Based on the room and value for money I would recommend this hotel as a good stopover location.
Comment from Hotel Management
Oct 2, 2016 by Jolene Hallock, Hotel Management
Thank you for taking the time to write a review of your stay with us. It is very good to get our guest feed back to help us improve their stay. I will defiantly share your comments with my team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice accommodations, convenient with food nearby.

Posted Jul 20, 2016
Pros: Nice rooms, good breakfast and nice people.
Cons: no comment
Location: We stayed here to go the the national parks. A little far, but nice place to stay and a beautiful drive to the parks.
The rooms were very nice and the parking convenient. Some decent restaurants and fast food around. Nice Pool and a pretty good exercise facility. Nice staff.
Comment from Hotel Management
Jul 20, 2016 by Jolene Hallock, Hotel Management
Thank you so much for taking the time to write a review of your recent stay with us. We strive to ensure that our guest have an outstanding experience and it is nice to know when our guest are happy. I will be sure to share your comments with the rest of the team.
3 out of 5
by A verified traveler

Posted Jul 1, 2016
Staff had a lot of attitude!!!! And not a good one I'll be using the BW across the street next time
Comment from Hotel Management
Jul 18, 2016 by Jolene Hallock, Hotel Management
I sincerely apologize that you did not have an enjoyable stay with us.