Had to cancel, no refund
Posted Oct 12, 2016 on Hotels
The road to this hotel was closed by the park due to weather conditions. The only other route was 4.5 hours, way longer than the 1 hour drive, and at that point we would have arrived after midnight. Because of our travel plans, and not knowing if the road would still be closed, making our return route an addition 4.5 hours longer, we had to cancel but the hotel refused to refund the money. This is understandable, but this hotel should know the circumstances in the area and because of that, should be more flexible. For what the town is and where it is, I'm sure they would have no problem filling a vacancy.
Because I did not actually get to stay here, I gave false ratings on things because you can't post a review without selecting ratings. Giving them the benefit of the doubt based on their overall average rating.