Ratings based on 3 Verified Reviews

3.7 out of 5
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from s

Posted Jun 24, 2017
The lights to the parking lot were not working. Made us feel unsafe. The hostess in the hotel restaurant was rude. The water in the swimming pool was too cold.
Comment from Hotel Management
Jun 26, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Valued Guest, Thank you for staying with us at The Ridgeline Hotel and for sharing this feedback. We are very sorry for the issues that made your stay less than perfect. We assure you that we want nothing less than your complete satisfaction from the moment you arrive to the moment you leave our hotel. We will make notes of all your comments and discuss them with our staff to make immediate improvements. We wish you safe travels and hope you will give us another chance in the future. Best, Bree A. Customer Service Manager The Ridgeline Hotel
3 out of 5
by A verified traveler

Posted Jun 23, 2017
Even with the new renovations there are still a lot of issues. Shower was broken, air conditioner made so much noise you couldn't sleep, pillows were super cheap hard pillows, and there is no space at all in the bathroom for toiletries or even a spot to hang hand towel.
Comment from Hotel Management
Jun 26, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Valued Guest, Thank you for choosing to stay with us at the Ridgeline Hotel and for sharing this feedback. We sincerely apologize that your stay did not meet expectations. We will take note of all your comments and discuss them with our staff to make immediate improvements. We wish you safe travels, and we hope you can give us another chance in the future. Best, Bree A. Customer Service Manager The Ridgeline Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KU

Newly renovated and new ownership

Posted Jun 2, 2017
Great new addition to Estes Park. Will stay here again!
Comment from Hotel Management
Jun 12, 2017 by Bree A. Customer Service Manager , Hotel Management
Hello Tamilajw, Thank you for the great review and for staying with us. We are very happy to hear you enjoyed your visit. We look forward for you to visit us again soon. Best, Bree A. Customer Service Manager The Ridgeline Hotel