Italian cuisine

Reviews of The Estes Park Resort

3.5 out of 5
The Estes Park Resort
1700 Colorado Peaks Dr, Estes Park, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 493 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ricki

Liked: Cleanliness, staff & service
Right now they are doing renovations in the dining area so it was a bit chaotic and the fire alarm went off by accident. Otherwise it was a good stay. Love the lake side room's balcony. Room needs updated. There was a repaired crack in the granite by the sink. Beds were comfortable. Definitely going to go back again.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Rikki, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay overall, particularly the serene ambiance of our lakeside room balcony and the comfort of our beds. Your patience during our renovations is greatly appreciated, and we apologize for any inconvenience caused by the accidental fire alarm.We take your comments about the room condition seriously and will address them promptly to ensure a more seamless experience for future visits. We're excited to share that we've already completed renovations on some of our rooms, and during your next visit, you'll have the opportunity to experience all of the beautiful improvements we've made. Your loyalty means a lot to us, and we can't wait to welcome you back for another wonderful stay.

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This trip was destination wedding for my daugter. The main reason my son and I were staying here was that they had breakfast , lunch and dinner at the on site restaraunt. We were notified 2/29/2024 for our stay that would start on 3/11/2024 that the restaraunt was closed and woulld not be open during our stay. This gave us no time to look for other places to stay. We had limited access to a car and this was very inconvinent and unacceptable. Please do better. Also they had construction trucks parked at the drop off area everyday. It was uninviting. I was very disappointed with this "4 star" resort.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Dear Karen, Thank you for taking the time to share your feedback regarding your recent stay at our resort. We sincerely apologize for the inconveniences you experienced during your daughter's destination wedding.We understand the disappointment and frustration caused by the unexpected closure of our on-site restaurant, and we deeply regret any inconvenience this may have caused you and your son. Please know that this situation was unforeseen, and we are actively working to prevent similar occurrences in the future. We recognize the importance of providing timely notifications to our guests and will strive to improve our communication processes to ensure that such situations are addressed with greater transparency and efficiency.Regarding the construction trucks parked at the drop-off area, we apologize for the inconvenience and any disruption to your overall experience. Please rest assured that we take your concerns seriously, and we will address this matter promptly to enhance the ambiance of our resort.We genuinely value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve. Should you decide to give us another chance, please don't hesitate to contact us directly, and we will do our utmost to ensure your next stay exceeds your expectations.Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention.

10/10 Excellent

Traci, Longmont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views! Maximilian at the front desk was very hospitable! We took a walk around the lake. Comfy room.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 19, 2024
Traci, Thank you so much for your wonderful review of The Estes Park Resort! We are thrilled to hear that you enjoyed the beautiful views, hospitality from Maximilian at the front desk, and the comfortable accommodations during your stay.Providing our guests with exceptional service and creating memorable experiences is our top priority, and we're delighted that Maximilian made such a positive impression on you. We will be sure to pass along your kind words to him and the rest of our team.Exploring the area around the lake is indeed a special experience, and we're glad to hear that you had the opportunity to take a walk and immerse yourself in the natural beauty of Estes Park.We appreciate your patronage and your glowing review, and we look forward to welcoming you back to The Estes Park Resort for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

John F

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
John, Thank you for taking the time to share your feedback following your recent stay at The Estes Park Resort. We truly appreciate your review, even though we didn't receive specific details regarding your experience.While we're delighted that you chose to stay with us, we are always striving to improve and provide exceptional experiences for all our guests. Your rating helps us understand areas where we can enhance our services, and we would be grateful for any additional insights you may have regarding your stay.Our team is committed to ensuring that every guest has a memorable and enjoyable experience, and we hope that despite any shortcomings, you found your time with us to be pleasant overall.We value your patronage and hope to have the opportunity to welcome you back to The Estes Park Resort for an even more satisfying stay in the future. Should you have any specific feedback or requests, please don't hesitate to reach out to us directly.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 1, 2024
Kevin, Thank you for staying with us at The Estes Park Resort and thank you for taking the time to leave us a great review. Hope you have a wonderful New Year and we hope to see you back in 2024!

10/10 Excellent

Joni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 31, 2023
Joni, So good to hear that your experience with us at The Estes Park Resort was great! You really can’t beat the views! Waking up to the snowy peaks of Rocky Mountain National Park, from our lake side rooms, gorgeous! Hope to see you again soon!

10/10 Excellent

daniela

Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 31, 2023
We appreciate the time you took to leave us a wonderful review! Thank you for staying with us at The Estes Park Resort! We hope to see you back soon!

2/10 Terrible

Daniel

Disliked: Staff & service
First of all, we had a reservation here and our son suddenly got sick. He got a bad cough, diarrhea and had fever Sunday. We tried to cancel so we can be home in case he got worse.. they said no. Like we have control of situations like this, they offered to move the reservation by a week and I let them know that was not possible as I had to go back to work and couldn’t take the time off. They honestly didn’t care.. so we decided to risk it and hope our son got better by then, which he did feel much better by then thankfully but the night was rough.. we ate at the donraven located in the hotel Tuesday night after settling in, food was not so great but we tried to make the best of it, fast forward later that night and my wife got sick to her stomach. Abdominal pain, nausea, vomiting and diarrhea.. it was horrible for her but she still tried to shake it off and tried to feel better by sleeping it off but was just getting worse so we decided to check out early instead of waiting until check out next day so we can be close to our local hospital in case we needed to go in, which we did! We asked for a partial refund or see what can be done and the manager was called up, she was so unprofessional as she didn’t even introduce herself or even apologize or address the issue with me directly. She didn’t even look me in the eye, what kind of customer service is that!!? The front desk guy told me we had to contact Expedia directly to ask for a partial refund and I did only for Expedia to
Response from Hotel Management on Dec 29, 2023
Daniel, I appreciate you sharing your experience with us and I apologize for the miscommunication. When management was asked to step up I was only made aware that the front desk needed assistance. As our front desk associate should have explained we are happy to offer a refund for the last nights stay if you provide a dated document from the doctor’s office. You would still need to contact Expedia after we receive the proof but we would release the funds back to them to allow this to process. Again I am sorry for your experience and hope you are all feeling better!

10/10 Excellent

nancy, Spring

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 21, 2024
Nancy, Thank you for the sublime review of The Estes Park Resort! We appreciate your feedback and hope you can make it back soon!

6/10 Okay

Daniela, Miami

Stayed 1 night in Nov 2023
Response from Mary Kathryn on Dec 15, 2023
Thank you for the review, Daniela. We are sorry that your stay was unsatisfactory. We have a lot of amazing things in store for our wonderful guests and are thrilled for the future here at The Estes Park Resort! We hope that you visit again in the future and that we have the opportunity to treat you to a five-star stay!

6/10 Okay

CHRISTOPHER

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 22, 2023
Christopher, Thank you for taking a moment to leave us a review we would love to get some more information on what we could do next time to make your stay great next time.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weekend stay
Beautiful views of the lake and lots of wildlife right outside our window.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 20, 2023
Robert,We are so happy to hear you had a wonderful stay with us at The Estes Park Resort! Our lake view rooms are magical this time of year with so many elk coming down from the beautiful mountains and stopping for a drink at Lake Estes. We appreciate the wonderful review, and we hope you can make it back soon!

8/10 Good

matthew

Stayed 1 night in Nov 2023
Response from Mary Kathryn on Dec 15, 2023
Thank you for the review, Matthew! We hope that we will have the opportunity to welcome you back to The Estes Park Resort again in the future. Take care!!

10/10 Excellent

Melissa, Waco

Stayed 2 nights in Nov 2023
Response from Mary Kathryn on Dec 15, 2023
I am thrilled to see that you had a five-star stay, Melissa! We have a lot of amazing things in store for our wonderful guests and are thrilled for the future here at The Estes Park Resort!

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elk city
Staff was friendly, views were outstanding and there were about 100 elk when we drove in!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 12, 2023
Betsy, Thank you so much for staying with us at The Estes Park Resort! We are so happy you enjoyed your stay and appreciate you taking the time to let us know. So very glad to hear you had a great visit from the elk. They are currently in massive herds moving down from the mountains to Lake Estes for a cold drink! We hope you can come visit with us again soon!

10/10 Excellent

Thea

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 3, 2023
Thea, Thank you so much for taking the time to leave The Estes Park Resort a 5 Star review! We are so happy to hear you enjoyed your stay! Renovations are underway and we can wait to have you back to see the beautiful changes we are making. Hope we see you again soon!

10/10 Excellent

Tania Yanir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Tania, Thank you so much for staying with us at the Estes Park Resort. We appreciate the time you took to write us such an amazing review. We hope you can come back soon!

6/10 Okay

brock

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for the review.

10/10 Excellent

Marc

Traveled with partner
Liked: Amenities, property conditions & facilities
Newly renovated room and just amazing.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 13, 2023
Marc, Thank you for taking time out of your day to leave such a great review of The Estes Park Resort! We are so happy to hear you enjoyed your stay in our Renovated King room. We are going to be updating many more rooms over the winter and hope you come back to see next season!

10/10 Excellent

Christye

Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 13, 2023
Christye, we appreciate the amazing review and thank you so much for staying with us at The Estes Park Resort. We are so happy you enjoyed your stay and hope you will come back and visit with us again soon!

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 10, 2023
Debby, Thank you for the amazing review and thank you for staying with us at the Estes Park Resort. We hope you have a safe travel home and can come back and see us again soon!

2/10 Terrible

ABDUL JALEEL

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 11, 2023
Good Morning Abdul, We are sorry to hear you did not enjoy your stay. We would like to hear more about your experience. Please reach out to hotel management to discuss further.

4/10 Poor

Charles

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to upgrade rooms for the amount they charge.
Response from Hotel Management on Oct 8, 2023
Thank you for sharing your feedback. Honest reviews can help us improve, and we plan to do just that. We hope you will return next season as we have a lot in store for you in the future.

6/10 Okay

Scot

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs a refresh. Rooms and fixtures are very dated. Restaurant was good.
Stayed 1 night in Oct 2023
Response from Mary Kathryn on Nov 2, 2023
Scot,We really appreciate that you took the time to leave us with feedback. Recently, we have noticed an increase in valued guest reviews that speak lowly of the conditions of the resort. Because of this, we will be undergoing a complete interior renovation as well as rebranding. We could not be more ecstatic for the future here at Estes Park Resort, and we hope that we are able to provide you with a five-star stay next time that you are in the area!With this being said, we genuinely apologize for the inconveniences that you faced while at our property.

10/10 Excellent

Hermalinda

Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 24, 2023
Thank you for the review.

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Pool or no Pool?
Indoor pool was pictured on reservation, only to find out a few years ago it was flooded and turned into a spa. Did not make for a happy 8 year old! I asked about canceling the room do to misrepresentation, they said I would be charged one nights room and tax, their policy. Wont be back.
Stayed 1 night in Sep 2023
Response from epr on Sep 27, 2023
Thank you for your patronage!

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and had breathtaking scenery. The supper was delicious but the breakfast was mediocre. The rooms were noisy and you could hear both your neighbors and conversations in the hallway. The spa services were not readily available to book the day of or the next morning so we chose the check-in package. This included a foot soak, massage chair, and sauna. While nice, it felt like a cheap alternative to actual spa services. The massage chairs felt very claustrophobic.
Stayed 1 night in Sep 2023
Response from epr on Sep 25, 2023
Thank you for the review and your patronage!

6/10 Okay

Mary, Denver

Liked: Cleanliness, staff & service
Difficult to find parking if an event (wedding, etc) is happening. Garden "view" is of concrete and gravel. Fine if you know what you're in for, but certainly not worth $400 a night. Dunraven restaurant has suffered with the new ownership as far as food quality/taste, but the service I had was excellent; and it was lovely having a drink on the outside terrace as the sun set.
Stayed 1 night in Sep 2023
Response from epr on Sep 25, 2023
Thanks for the review and your patronage!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from epr on Sep 25, 2023
Thank you for the kind review and your patronage!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 21, 2023
Jeff, Thank you for the 5 star review and thank you for staying with us at The Estes Park Resort. We look forward to having you back soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Nice outdoor seating by lake. Friendly staff.
Stayed 2 nights in Sep 2023
Response from epr on Sep 10, 2023
Thank you for the kind response and your patronage!

10/10 Excellent

Shawn, MEDIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property sits on the lake and we had a great view even though we were on the first floor. The room we stayed in was plenty modern considering its rustic roots. Anyone whining about it not being modern must be used to ultra-mod hotels in a major city...this is not that. Everything worked as it should and we had no complaints even with the bathroom sink being outside the bathroom. The only issue we ran into was a lack of staffing for the lunch time at the restaurant and so we had to go in town for lunch. Around dusk a large bull elk walked right across our path while outside and then a small herd was down around the lake...pretty great.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 8, 2023
Shawn, thank you so much for the lovely review and thank you for staying with us at The Estes Park Resort. I will certainly pass your comment along to the restaurant, I apologize for that inconvenience. I hope we see you back again soon!

10/10 Excellent

AnnaMarie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 6, 2023
AnnaMarie, we are thrilled to hear that you enjoyed your stay with us at The Estes Park Resort. Thank you for the great review, we can't wait to have you back!

10/10 Excellent

Robert, cheyenne

Liked: Staff & service
Response from Hotel Management on Sep 1, 2023
Robert, Thank you so much for staying with us at The Estes Park Resort and thank you for the great review! We can’t wait to have you back!

10/10 Excellent

Tina C

Liked: Amenities
This is my second time staying here. I love it! Such a great location, great staff. I’ve enjoyed my stay both times and would definitely stay here again.
Stayed 5 nights in Aug 2023
Response from Hotel Management on Aug 29, 2023
Tina, thank you so much for staying with us at The Estes Park Resort we appreciate your continued patronage and great review. Our staff is a wonderful group, I will be sure to share your review with them!

8/10 Good

Ryan, Junction city

Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 24, 2023
Ryan, we appreciate the time you took to leave a review, thank you for staying with us!

4/10 Poor

Amy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So over priced for the accommodations. The garden view is basically looking at one plant in front of a wall. The air conditioning unit remote is old and confusing. Sink is in the bedroom. There are no black out shades.
Stayed 1 night in Aug 2023
Response from epr on Aug 18, 2023
Thank you for the suggestions and your patronage!

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
For what we paid to stay here we expected way more. The views from the property were incredible, but that was about the only benefit of staying here. Could not relax and enjoy the Lake view balcony because the people from the surrounding rooms are on top of you with no privacy, and people are constantly walking on the path and making noise. We also had to clean cob webs off of all the outdoor chairs/table. The restaurant was good, but closed too early. You also had the constant smell of burnt and fried food seeping into the room during the hours it was open. Renting a car is a MUST if staying here. There is no hotel shuttle and Uber/Lyft is not available anywhere in Estes Park. There is an Estes Park shuttle but it was not easy to use, so we walked 30 minutes to get places. Staff was friendly, but not overly helpful when we would ask them questions. Next time we go to Estes Park we'll stay at one of the nearby Inns for a quarter of the cost.
Stayed 2 nights in Aug 2023
Response from epr on Aug 18, 2023
Thank you for your patronage!

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant on site too pricey
Stayed 2 nights in Aug 2023
Response from epr on Aug 14, 2023
Thank you for the review and your patronage!

8/10 Good

MICHELLE

Stayed 1 night in Aug 2023
Response from epr on Sep 4, 2023
Thank you for the kind review and your patronage!

6/10 Okay

Ronald

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs a facelift
The Hoyel itself was in a great location and very nice feeling, but totally outdated room. The bench/table in the room was stained and had a hole in it and the room and bathroom really needed a facelift…..disappointed in the price of the room compared to other hotels that we had stayed in for the same price. Overall the hotel was in general nice to stay at and service was good.
Stayed 1 night in Aug 2023
Response from epr on Aug 13, 2023
Thanks for your review and your patronage!

10/10 Excellent

Golden, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from epr on Aug 13, 2023
Thanks for your kind review and your patronage!

10/10 Excellent

Morgan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our stay at the resort was amazing! I read some reviews that got me nervous at first but I think something to understand is that 1) Estes Park is a generally expensive place to stay 2) you’re really paying for the location of this place - not amenities as you have to pay for everything there. The staff was so great and helpful! The lake had water in it this year so it was perfect for the kids to play. The resort is right beside a great playground and close to the mustang mountain coaster, and a great go-kart/ mini golf. It was also close to the mountain shop where I rented a backpack kids carrier. And away from the traffic of downtown. Overall great place to stay with kids. I also saw a lot of bad reviews about the garden view king - so when I called the resort and learned that that was the room I had, I changed to a ridge view which was totally worth it. I would have been very disappointed with the garden view as it is not much of a view at all. Just a concrete wall. I do wish they offered breakfast. The Dunraven was okay. Some Dunraven staff was nice, others weren’t. They were very snooty about reservations. Be prepared to need reservations a day or two in advance. They are not very accommodating to hotel guests nor did they seem to care. Overall resort - clean, great location, family friendly. Dunraven - good food but don’t expect resort treatment.
Stayed 6 nights in Jul 2023
Response from epr on Aug 8, 2023
Thanks for the review and your patronage!

10/10 Excellent

Sonal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Lake view resort
Our lake facing 1 bedroom suite was luxurious, with gorgeous views. Appreciated having 2 baths/toilets/sinks in each room. On site restaurant, spa, fitness center and lakefront sitting areas were just amazing. We got the ground floor room which was a few feet below ground level; rooms on upper levels would probably have even better views. AC fan was noisy. Resort is located away from main town center making it quiet and peaceful.
Stayed 4 nights in Aug 2023
Response from epr on Aug 6, 2023
Thank you for the kind response and your patronage!

2/10 Terrible

clarita, miami beach

Stayed 1 night in Jul 2023
Response from epr on Aug 22, 2023
Thanks for your patronatge!

8/10 Good

JEFF

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from epr on Jul 31, 2023
Thanks for the kind review and your patronage!

8/10 Good

Noah

Stayed 2 nights in Jul 2023
Response from epr on Aug 18, 2023
Thank you for the kind review and your patronage!

4/10 Poor

Phayungsak, Greenwich

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Our room had a nice view but it was right next to the dining room so there were a lot of people coming and going and they could see into our room if the shades were open. The carpet in the room seemed dirty. The bathroom sink was in the room and there was no place to put your toiletries. They told us they had a laundry just for the guests to use but all the washers and dryers were hogged by the spa people and we ended up having to hang our wet laundry in our room. A big disappointment for the price.
Stayed 3 nights in Jul 2023
Response from epr on Jul 31, 2023
Sorry for the inconveniences, but we will do our best to accommodate for the future!

10/10 Excellent

Kyle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly, view’s spectacular and covered outdoor patio for gatherings or weddings. Parking can be an issue.
Stayed 2 nights in Jul 2023
Response from Estes Park Resort on Jul 21, 2023
Thank you for the kind words and your patronage!

2/10 Terrible

Vicky Lynn

Stayed 3 nights in Jul 2023
Response from epr on Aug 18, 2023
Thanks for your patronage!