Ratings based on 133 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Ok not greatPosted Jul 3, 2015 on Hotels
Ice bucket was full of h20 Complimentary breakfast was sparse Tables we're not wiped food was not refilled in a timely fashion.
for Familiesby juan
Posted Jun 30, 2015 on Hotels
for Business Travelersby Janet from Canfield, Ohio
Worst hotel stay ever! Poorly maintained rooms.Posted Jun 13, 2015 on Hotels
Worst hotel stay I have ever had. The room that I stayed in was poorly maintained and because I prepaid through hotels.com I could not get any money back from the hotel (even though the manager was willing to give me free days because of the room.) The staff was very apathetic and the manager did not even show her face to the hotel to address any issues until Wednesday that week. The room had only one electrical outlet that worked. I had tried to complain Sunday night, but the front desk staff was never at the desk. Too exhausted from travelling I bought an extension cord with multiple outlets. The only outlet that worked was the alarm clock outlet and the light outlet. So, I unplugged the alarm clock and requested a wake up call for work (which never came.) I was late for work. When I returned again, I went to tell the evening front desk clerk about the problem, only to find out she never reported the problem. Finally on Tuesday morning, I spoke to the morning desk clerk again about the problem. I came back to the room late Tuesday, but again no electricity. Went down to the front desk 3 times. Again no one at the front desk. Finally on Wed. I was informed my room had some electrical problems and they would upgrade me to a suite. I checked out the next morning. What a poorly managed hotel with a staff that does not care.
for Business Travelersby Erendira from Texas
need work on the cleaningPosted Jun 4, 2015 on Hotels
my first day I did not wanted my room clean, but on the second day I did and took off the "do not disturb sign", but they did not clean the room. the cleaning lady left towels and extra shampoo but did not do my bed or clean the bathroom. There was mud on the shower walls from a previous customer. The reception staff was very nice.
for Everyoneby A verified traveler from st Joseph, Mo
Posted May 17, 2015
We were there for college graduation from Mo S&T.
for Couplesby terry from Mead Oklahoma
Very Pleasant StayPosted May 14, 2015 on Hotels
The hotel seemed very clean overall. The young man at the front desk when we checked in was very pleasant and helpful. The bed was a little hard for my taste but the room was very nice. The woman tending to the breakfast in the morning was very nice and kept the eating area very tidy. We will be staying there again the next time we are passing through.
for Couplesby Barbara from NW Suburban Chicago
Comfy and welcomingPosted May 5, 2015 on Hotels
We were so welcome and comfortable there and appreciated the extra goodies offered in the breakfast room after a long day on the road. We would return in a heartbeat!
for Familiesby susan from San Diego
Great spotPosted May 5, 2015 on Hotels
Great stay, good place
for Familiesby Jan from Kansas
Hot showerPosted Mar 30, 2015 on Hotels
Clean hotel, nice breakfast. No hot water for two of the three days were were there. With five family members, there were some unhappy people in our room. With no guarantee of hot water it will be difficult for us to stay there again although the rest of the hotel was nice. A hot shower, even a warm shower is important in the comfort of ones stay.
for Familiesby Jan
Hot showers?Posted Mar 22, 2015 on Hotels
Hotel was clean although there was remodeling going on. The breakfast had a nice selection. It would have been a great stay if the hot water worked all the times. Two of the three days that we needed showers we had to take cold showers. The hotel was booked the first night was 100% booked, but the other two nights were not. When we asked the front desk about it we were told we were basically SOL for any type of refund since we booked through Hotels.com. So,if the hot water situation gets fixed I would stay again, otherwise, with no guarantee of how our shower will be, probably not.