Ratings based on 217 Verified Reviews

3.5 out of 5
62% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

In town for a wedding

Posted Apr 12, 2018
Had a wedding to go to in St James MO. Got on Expedia.com to find the best deal. Econolodge in rolla was at a lower price point than other “comparable” hotels and the pictures online looked great. Upon checkin and a shower, I realized really quick that, the bathroom/shower was filthy. The actual tub was ok. But every nook and cranny (especially the ridge at the top of the shower) was disgusting. Everything from soap scum, to body hair, and just plain filth.., were in all the places that a “quick run through” a room would miss. I was not impressed. I highly doubt I’ll be reserving a room from econolodge when I go to a festival in Springfield next month
Comment from Hotel Management
Apr 15, 2018 by Bill, Hotel Management
Thank you for taking the time to fill out the online survey. We take all comments seriously. I would like to apologize your bathroom shower was not as clean as it should have been. I have spoken to the Housekeeping Supervior to make sure this type of situation does not happen again. Your words will have the housekeepers striving for excellence for all future Guests. Please accept our apology. I certainly hope you reconsider not staying at an EconoLodge on any future travels. Kind Regards, Balvant Patel, GM EconoLodge of Rolla, MO
4 out of 5
Recommended
for Everyone
by A verified traveler

Accidentally reserved a smoking room

Posted Mar 18, 2018
As always staff was great. I accidentally had reserved a smoking room, unfortunately with it being St Pat's weekend there was no other room to trade with - but staff looked even though all the rooms were reserved.
Comment from Hotel Management
Mar 21, 2018 by Bill, Hotel Management
Thank you for taking the time to fill out an online survey of your recent stay at our Hotel. We apologize about you having an assignment of a smoking room when you do not smoke. We read all memos that come with all reservations to make sure these types of errors do not happen with assigning rooms. Again, we truly apologize. Kind Regards, Balvant Patel, GM Econo Lodge of Rolla, MO
1 out of 5
by A verified traveler

Terrible hotel

Posted Mar 10, 2018
The staff was rude from check-in to checkout. The room had a bad smell and the "breakfast" consisted of 3 stale mini donuts and 3 stale mini bagels. The office personel watched over you to see if you tried to take more than a couple items, even though there really wasn't anything to take. Not impressed at all. Horrible place to stay.
Comment from Hotel Management
Mar 12, 2018 by Bill, Hotel Management
Dear Guest, Thank you for taking the time to fill out an online survey of your resent stay at our Hotel. I have brought your concerns to the Front Desk Staff and the Housekeeping Manager. I am sorry you were not impressed with our Fresh Pancake machine, donuts, bagels, blueberry muffins, oatmeal, two different dry cereals, fresh banana and apples, coffee, tea, milk, toast, etc. We also offer the option of dining at Denny's or Waffle House next door. You receive a 10% discount when you show them your room key. I am sure they were only in the breakfast room to ensure the items were stocked. Please understand we are sorry you felt they were not respectful of you any anyway. Kind Regards, Balvant Patel, GM Econo Lodge of Rolla, MO
5 out of 5
by A verified traveler

One night stay - great

Posted Jan 14, 2018 on Hotels
It was great for a one-night stay while travelling home from a funeral. Room was clean, no surprises. The staff I interacted with was great.
Comment from Hotel Management
Jan 20, 2018 by Bill, Hotel Management
Thank you for taking the time to fill out an online survey of your recent stay at our Hotel. We would like to offer you and your family condolences on the passing of your family member or friend. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Kind Regards, Balvant Patel, GM EconoLodge of Rolla, MO
4 out of 5
by Gerald

Posted Jan 4, 2018 on Hotels
Comment from Hotel Management
Jan 8, 2018 by Bill, Hotel Management
Thank you for taking the time to fill out an online review of your recent stay at our Hotel. We appreciate all feedback. It encourages our Staff to continue to strive for excellence. The Staff would like to join me in saying thank you, Kind Regards, Balvant Patel, GM EconoLodge of Rolla, MO
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was very helpful.

Posted Dec 29, 2017
Upon check in Sandy very helpful as I needed a handicap room and had not stated that at the time of reserving the room. She made sure we were taken care of.
Comment from Hotel Management
Jan 3, 2018 by Bill, Hotel Management
Greetings Guest, Thank you for taking the time to fill out an online survey of your recent stay at our Hotel. We take all reviews to heart and use them as a learning tool to make sure future Guests are accommodated. I have shared your kind words with our Staff and they wish to join me in saying thank you. Kind Regards, Balvant Patel, GM EconoLodge of Rolla, MO
4 out of 5
by sandra

Posted Dec 29, 2017 on Hotels
Comment from Hotel Management
Jan 1, 2018 by Mike, Hotel Management
Thank you for taking the time to fill out an online survey of your recent stay at our Hotel. I have shared your ratings with my Staff so they will continue to strive for excellence. They would like to join me in appreciation and saying thank you. Kind Regards, Balvant Patel, GM EconoLodge of Rolla, MO
5 out of 5
Recommended
for Everyone
by A verified traveler

In town .

Posted Dec 19, 2017
Keep up the good work . Close to restaurants .
Comment from Hotel Management
Dec 21, 2017 by Bill, Hotel Management
Thank you for taking the time to fill out an online survey of your recent stay at our Hotel. I have shared your positive review and comments with the Staff and they too would like to join me in say thanks. We take all feedback and use it to grow our Hotel in positive ways that will benefit the Guests. Again, thank you. Kind Regards, Balvant Patel, Gm Econo Lodge of Rolla, MO
5 out of 5
by martha

Posted Dec 9, 2017 on Hotels
Good nights sleep and service was super!
Comment from Hotel Management
Dec 11, 2017 by Mike, Hotel Management
Thank you for taking the time to fill out an online survey of your recent stay at our Hotel. We take all feedback very seriously and use it to encourage our Staff to continue to strive for excellence. I have shared you kind comments with them and they would like to join me in saying thank you. Kind Regards, Balvant Patel, BM Econo Lodge of Rolla, MO
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Hotel close to family

Posted Nov 30, 2017
Pros: The people.
I had a great price from Expedia, so I did not espect anything close to the hotels I had stayed in on past visits. To my surprise the room was cleaned, and for the complete week, the beds were made, the bath was clean, new towels hung, most hotels I have stayed in you would have to ask for this service.
Comment from Hotel Management
Dec 4, 2017 by Bill, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Kind regards, Balvant Patel General Manager Econo Lodge, Rolla MO