Exterior

Reviews of Red Roof Inn St Robert - Ft Leonard Wood

2 out of 5
Red Roof Inn St Robert - Ft Leonard Wood
129 Saint Robert Boulevard, St. Robert, MO

Reviews

7.8

Good

Rating 10 - Excellent. 242 out of 765 reviews" "
Rating 8 - Good. 297 out of 765 reviews" "
Rating 6 - Okay. 139 out of 765 reviews" "
Rating 4 - Poor. 50 out of 765 reviews" "
Rating 2 - Terrible. 37 out of 765 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, Elkhart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 15, 2024
Hello John,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Robert - Ft Leonard Wood and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we re proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Howard K.

Stayed 1 night in Apr 2024

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fast, clean, convenient. Overall 10/10 highly recommend.
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Mar 26, 2024
Hi Christine,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Robert - Ft Leonard Wood. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Anamaria, Hesperia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guy in the front desk was great he was a older dark skin gentleman very courteous and professional
Stayed 3 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 25, 2024
Dear Anamaria,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Robert - Ft Leonard Wood. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great, courteous and professional staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on Mar 15, 2024
Hi Cynthia,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn St Robert - Ft Leonard Wood. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Sara

Traveled with family
Liked: Staff & service
The room had lifting flooring, the toilet got stuck. The tv was small. But it gave us a place to sleep.
Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on Mar 7, 2024
Dear Sara, Thank you for taking the time to tell us about your experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof Management

10/10 Excellent

Abigail

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked this place. It needs lots of upgrades
Stayed 3 nights in Feb 2024
Response from Oshane RediResponse Specialist on Feb 28, 2024
Dear Abigail, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Dolly Jo

Liked: Cleanliness, staff & service, property conditions & facilities
It is an older establishment but very clean. They had everything we needed. The staff was over the top in helpfulness and friendly. We will not hesitate to use Red Roof again.
Stayed 4 nights in Feb 2024
Response from Xao RediResponse Specialist on Feb 25, 2024
Hi Dolly,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn St Robert - Ft Leonard Wood with us. It was so rewarding to see that we earned your 5/5 score with our helpfulness and our cleanliness, despite our location being an older establishment. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely kind they allow us to check in early we drove so many hours and didn’t expect that so thank you thank you
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 13, 2024
Thank you for taking the time to write about experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. David, I am delighted to read that you had a great encounter with us and we truly appreciate your kind remarks about our extremely kind staff and you were pleased with getting an early check-in. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, David, and can't wait to see you back at Red Roof soon, where we can continue to offer you an accommodating stay at an affordable price! Sincerely, Red Roof Management

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gary on Jan 3, 2024
We are sorry to hear that we did not meet your expectations.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Amenities
My only problem was my hair dryer didn’t work. The plug end that it plugged into also was almost falling out of the wall so it made us nervous to even use it in case it started a fire.
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 19, 2023
Dear Jose,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. I am sorry that your experience did not meet your expectations due to the broken hair dryer and the conditions of the plug you mentioned. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am disappointed to learn this was not achieved with you. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you re comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Red Roof Management

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The positive is they don’t charge extra for small dogs, but that’s where it ends. Gaps in the doors, slow flushing toilets, and an exterior door at the back that didn’t lock. The staff is friendly, but untrained and couldn’t do basic tasks like make coffee. In the room, the mattresses are well worn… perhaps by the hour? In the bathroom the towels were so thin you could watch TV through them. They do just below the basic level of maintenance. There’s rust all over the shower, ceiling and floor. I have pics. The room door gap was so wide you could fit burglar tools through it. Wi-Fi is wide open and not passworded. The appliances are 1st generation microwaves and refrigerators. The toilet clogged, we had to fix it . If you want housekeeping, you have to stay 3 days and make an appt 24 hours in advance. Attention, methheads, crackheads, and thieves - The outside back door DOES NOT LOCK!!! You don’t need a room key to get in. Scary!!! Joke: They promised the “world’s greatest coffee” it was not! It was the world’s greatest example of cheaping out on a breakfast - just one pot of coffee, no decaf, no tea, no cream, nada.
Stayed 3 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 30, 2023
Dear Thomas,We are sorry to hear your recent experience at the Red Roof Inn St Robert - Ft Leonard Wood did not meet your expectations. We are utterly disappointed to learn that the distasteful situation you encountered dampened your experience. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

erika ayehrim

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Nov 2023
Response from Gary on Nov 11, 2023
Thank you for your positive feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

angela

Stayed 2 nights in Nov 2023
Response from Gary on Nov 11, 2023
Thank you for your positive feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Janet

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 4, 2023
Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn St Robert - Ft Leonard Wood appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and welcoming. It’s great that it is surrounded by restaurants, a nearby Walmart, and very close to Fort Leonard Wood Army base.
Stayed 3 nights in Oct 2023
Response from Gary Patel on Oct 31, 2023
Thank you for your response. We loved having you and seeing you in the future.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 27, 2023
Hello Jenny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saint Roberts
We got there way after we were supposed to. We got there at 530 in the morning and check out was 11 the next morning. They allowed us to stay until twelve I stead of 11. That was awesome of them!!!
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 19, 2023
Dear Valerie,We appreciate your comments regarding your recent stay at the Red Roof Inn. We always enjoy hearing about the positive experiences our guests have at our hotels and that late check out was available for you. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are retired and on a fixed income so Red Roof fit well in our budget. Our room was super clean and very spacious. Anyone looking for a reasonally price stay that is clean and well kept, Red Roof should be given a try.
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 14, 2023
Dear Bernice,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness of the room, affordable prices and Redroof spacious room. We hope to continue to provide great experiences for you. It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us and that you have rated our hospitality and accommodations so highly. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

JAMES GERALD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very nice. I would stay again
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 10, 2023
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof nice staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Ruby

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the fact that free continental breakfast was not offered, just coffee
Stayed 3 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 9, 2023
Dear Ruby,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of continental breakfast. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Diamond, Lithia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 28, 2023
Hello Diamond,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Robert - Ft Leonard Wood. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything during my stay went smoothly with no issues at all
Stayed 3 nights in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 23, 2023
Hello Olivia,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Robert - Ft Leonard Wood. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 Good

Mark, Columbia

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel is very clean with friendly staff. It is rather outdated and needs freshening up. Very good value for a decent room with fridge and microwave.
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 20, 2023
Dear Mark,Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG. It’s great to hear that you found our staff to be very friendly in addition to the accommodations being clean. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the property being outdated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Earl

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 19, 2023
Hello Earl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN DIMAS - FAIRPLEX and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Antonio,Red Roof Management RediResponse Speciali on Sep 17, 2023
Hello Valued Guest Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cable TV kept going out
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 16, 2023
Hello Mark,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Robert - Ft Leonard Wood. Please accept our most sincere apologies for any inconvenience caused by the cable Tv. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Good

Talya

Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 5, 2023
Hello Talya,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 14, 2023
Hello Jerry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Barton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 10, 2023
Hello Barton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Sep 9, 2023
Hello Jamie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Zaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front-desk staff was nice and friendly. The place was really quiet and as someone traveling alone, it felt really safe. 10/10 would recommend
Stayed 4 nights in Aug 2023
Response from Abigail RediResponse Specialist on Sep 3, 2023
Hello Zaida,Thank you for taking the time to tell us about your stay at the Red Roof Inn St Robert - Ft Leonard Wood. It is rewarding to read that your stay was quiet, safe and you found the staff friendly. Our goal is to provide a positive and comfortable stay for all our guests and we re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

10/10 Excellent

Jonmichael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Sep 8, 2023
Hi Jonmichael,Thank you for responding and I am happy to see that you were pleased with our staff. In addition to that, to also see we earned your positive 5/5 rating. Red Roof hopes to continue providing great experiences for you. Feedback from Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn St Robert - Ft Leonard Wood. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Roy

Stayed 1 night in Aug 2023
Response from Gary on Nov 11, 2023
Thank you for your positive feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

2/10 Terrible

Raylan

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Elevator didn't work. No breakfast. Dresser drawer wouldn't close. Hairs on the bed, by the phone and on the desk
Stayed 3 nights in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 27, 2023
Dear Raylan,The staff and I at the RED ROOF INN ST ROBERT - FT LEONARD WOOD are saddened to have earned your scoring of 1/5. You indicated the elevator did not work, there was no breakfast, there were hairs on the bed and dresser drawer was faulty. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve guest experience. Know that your voice is of tremendous importance to us and we value your feedback.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Linda

Liked: Cleanliness, staff & service
It was just ok. Price was $100.
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 25, 2023
Dear Linda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ST ROBERT - FT LEONARD WOOD. We appreciate your 3/5 score. I'm happy you were ok with your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 24, 2023
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Ulamosooi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 20, 2023
Hello Ulamosooi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST ROBERT - FT LEONARD WOOD and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really helpful and my room was super clean
Stayed 3 nights in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 19, 2023
Dear Elizabeth, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ST ROBERT - FT LEONARD WOO We appreciate your kind remark highlighting our helpful staff and clean rooms. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

JANE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We have stayed here many times before. Rooms are clean and large. Issue this time was they are upgrading the breakfast area so there was nothing to eat - just coffee at reception. We had not been advised that there would be no breakfast and we had to stop off somewhere to eat which on a long trip is not great as we like to grab something at the hotel and then be off.
Stayed 1 night in Jun 2023
Response from Oshane RediResponse Specialist on Aug 3, 2023
Dear Jane, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ST ROBERT - FT LEONARD WOOD regarding the room. I do apologize for the issues highlighted. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Read nice rooms. Quite. The lobby smelled like smoke but the rooms don't
Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Aug 2, 2023
Hi Elva,Thank you for your recent review of your stay at the Red Roof Inn St Robert - Ft Leonard Wood. I am glad to read that you were pleased with our nice, quiet rooms, despite the odor you described. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on Jul 27, 2023
Dear Timothy,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn St Robert - Ft Leonard Wood. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

WO1

Stayed 14 nights in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Aug 16, 2023
Dear Valued Guest, We at the RED ROOF INN ST ROBERT - FT LEONARD WOOD are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It has been many years of stopping here we keep coming back because of the customer service and clean facility.
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 24, 2023
Hi Kellie,Thank you for posting a review about your recent visit at the Red Roof Inn St Robert - Ft Leonard Wood. I was happy to read that our clean facility and good customer services offered met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our first night the air conditioner in our room was making an awful noise. However, as soon as we alerted the front desk, they came straight up and replaced it with a new unit. Great service and friendly service.
Stayed 2 nights in Jul 2023
Response from Linton Rediresponse Specialist on Jul 24, 2023
Hi Heather,Thank you for telling us about your recent visit at the Red Roof Inn St Robert - Ft Leonard Wood. I was delighted to read that the friendly services offered met your needs. However, you indicated that the noise disturbances from the air conditioner was less than ideal. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Regards,LintonRediresponse Specialist

6/10 Okay

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very accommodating and kind. But much needs to be done to repair and replace many items. Ceiling fixtures missing covers, sink has spider cracks running out from drain. You cannot clean the cracks so you get an unusual array of black line's. ( Spidering ) outward. Tub caulking needs replaced, ect. It was clean, just worn-out.
Stayed 5 nights in Jul 2023
Response from Nishaye RediResponse Specialist on Jul 8, 2023
Dear Thomas, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Robert - Ft Leonard Wood. It's great to hear that despite the concerns you had, you loved our very accommodating and kind staff. However I was saddened to read that your stay fell short of your expectations due to the possible cracks in the sink and the ceiling fixtures being missing. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodgingVery truly yours,NishayeRediResponse Specialist

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice customer service, clean, comfortable queen size beds with pleasant bedding
Stayed 1 night in Jun 2023
Response from Oshane RediResponse Specialist on Jul 3, 2023
Dear Monika,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at theRED ROOF INN ST ROBERT - FT LEONARD WOOD regarding the nice customer service, cleanliness and amenities. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Debbie

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It looked fairly new. It was clean, and the staff was friendly.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jun 28, 2023
Dear Debbie,Thank you for telling us about your recent visit at the Red Roof Inn St Robert - Ft Leonard Wood. It's so rewarding to read that our friendly staff and clean facility met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,LintonRediresponse Specialist

6/10 Okay

Alisa

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jun 19, 2023
Dear Alisa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Robert - Ft Leonard Wood and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

6/10 Okay

Patrick

Stayed 1 night in Jun 2023
Response from Tianna RediResponse Specialist on Jun 13, 2023
Hello Patrick,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn St Robert - Ft Leonard Wood. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist