Ratings based on 231 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Morris, IL

Customer Service is non-existent

Posted Apr 13, 2017
Pros: Sheets were clean. No noticeable bugs
Cons: Customer Service, smell of old cigarette smoke
Location: We were heading to meramac cavern
We checked in late. Needed a place to stay after a long drive and tried to be cheap on lodging. The disrespect and attitude was a terrible way to end my night. We needed a roll away bed and were charged. When I commented on the charge the woman behind the counter sneered and told me to "take it up with the management". There was a note written in pen and marker taped to the desk letting us know that there would be no hot water. When I commented that maybe you should let people know before they book with you I was told that I should "take it up with management". When I asked if someone could bring the roll away, I was loudly told that it would be brought up. No idea what was wrong with this woman but she should not be greeting customers. The hallway smelled like cigarettes but our room was kind of clean. There was a dirty pair of socks left from the previous occupant. I was a little worried about the cleanliness but the sheets looked clean and didn't smell. I did not see any bugs. The room had a microwave and fridge that worked. Breakfast was cereal, rolls, watery juice, waffles, and a crock pot of sausage gravy. Morning check out had a smiling happy woman which was wonderful. I don't think I would stay again unless I had no other choice
2 out of 5
by A verified traveler from austin, TX

Not what it's rated to be

Posted Feb 2, 2017
Pros: location
Cons: Improve the furniture and get rid of the industrial cleaning smell.
I opted to stay here because of the high ratings given to it. My previous experience with Super 6 and Super 8 hotels has not been very good and this one is no different. My biggest complaint is the odor in them. I don't know if it's the cleaner the use or the pesticide used what ever it is the place reeks. The smell was horrible. The breakfast was a joke. Ended up going to the McDonalds across the road.
3 out of 5
by Mary L

Cranky people

Posted Jan 22, 2017 on Hotels
I thought the check in lady was cranky when there was no need all I did was ring the bell. The breakfast gravy was all dried out looking
4 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Price was great for just an over night stay on the road.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
Clean room. Good breakfast. Nice bed. Good price. Will stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable room and friendly staff.

Posted Nov 16, 2016
Pros: Being able to grab breakfast before hitting the road was a big time saver.
Cons: The price seemed a little high for the room provided.
5 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
It was a very nice place to stay. We were there for one night and it was perfect.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 6, 2016 on Hotels
4 out of 5
by A verified traveler

their breakfast could you really use some work

Posted Nov 3, 2016 on Hotels
Nice hotel but their breakfast could you really use some work
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels