Exterior

Reviews of Hilton Garden Inn Rome Airport

4 out of 5
Hilton Garden Inn Rome Airport
Via Vittorio Bragadin 2, Fiumicino, RM

Reviews

7.6

Good

Rating 10 - Excellent. 374 out of 1006 reviews" "
Rating 8 - Good. 291 out of 1006 reviews" "
Rating 6 - Okay. 177 out of 1006 reviews" "
Rating 4 - Poor. 87 out of 1006 reviews" "
Rating 2 - Terrible. 77 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning in our room was broken so we sweltered all night- we reported it but the desk person said to just wait and it would come on, but it did not.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Darita

Liked: Staff & service, property conditions & facilities
The reception desk staff were very nice and courteous and quick to get you checked in. It was quiet in the room and the hotel had a security door, off the lobby that was before the elevators that could only be accessed with your key card. The room was clean. The king size bed was very comfortable. The bathroom tub was dirty and the toilet felt as if it was detaching from the wall when used and unfortunately I had a sink that was extremely slow to drain. It was very nice that there was a free airport shuttle bus that ran 24 hours.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service was exceptional
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was very good. Perfect to break up a flight
Stayed 1 night in Mar 2024

8/10 Good

Clorissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. It's clean & quiet. I like the free shuttle/ bus service to the hotel. It made our stay a lot better. The fitness room was excellent, plenty of weights, cardio equipment. All equipment was clean & in good repair. The only thing that was falsely advertised, was the pool. There is No pool or hot tub in the hotel. The staff confirmed this as well. Just a fitness area. It's a great place to stay if coming in late or leaving for an early flight
Stayed 1 night in Mar 2024

8/10 Good

Bradley, New Berlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free shuttle to the airport. You can take the shuttle to the airport and take the train into Rome. We did that and it was easy to do. We took the Leonardo express train.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very modern, clean hotel, with a nice restaurant. The shuttle service to the airport works very well. As a downside, there is a loading dock just behind the hotel and to close the window of the room you need to call the personnel.
Stayed 1 night in Feb 2024

8/10 Good

adlene

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient , free shuttle with 15 minutes from airport . Great service, clean and comfortable. The only thing was not happy with, is the lack of hot water. Had to take evening and morning shower with Luke warm water.
Stayed 1 night in Feb 2024

6/10 Okay

Kathleen, Rockport

Liked: Cleanliness
There is nothing around the hotel. It is convenient to the airport and there is a convenient free shuttle. It was sparsely occupied so the staff was not always attentive.
Stayed 1 night in Feb 2024

8/10 Good

Giuseppe

Liked: Property conditions & facilities

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

jairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night for an early flight out of Fiumicino.very convenient location and shuttle bus every 15 minutes to the airport
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Rome Airport Team on Jan 25, 2024
Dear Jairo, thank you for staying with us and for sharing your experience.We are happy to know you found the overall stay to your liking.Looking forward to welcoming back at the hotel in the future.Kind regards

8/10 Good

Nadia

Stayed 1 night in Jan 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property within close distance of FCO Airport in Rome, Italy! I would recommend this property to others, and stay at this property again. The hotel and grounds are exceptionally neat and clean. The staff is multi-lingual, and always willing to help or assist guests. This property offers a shuttle service to and from FCO airport every fifteen minutes. This was a significant help to me while travelling and I was able to access the city center via the train station at the airport. My room was spacious, comfortable, and clean. There is a dining option available for breakfast and dinner inside the property. Check in and check out was easy and quick. Love this property!
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn Rome Airport Team on Jan 25, 2024
Dear Kathleen, thank you very much for your nice words of appreciation. We are really happy you found your overall stay with us comfortable to your liking.Looking forward to your next visit.Grazie mille!

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Delma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Andrea

Traveled with family
Disliked: Property conditions & facilities
The pull out bed was the most uncomfortable “bed” that I have ever slept in. It was like sleeping on a piece of plywood with metal bars protruding all around it, making it painful to get in and out of bed. The room was small, stuffy and very hot even with the heating turned off. There was no other way to control the temperature as the windows did not open. There was also a slight cheese/stinky feet smell in our room. On the positive side, the restaurant was acceptable and the hotel room bathroom was spacious.
Stayed 1 night in Jan 2024

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean, comfy hotel but the line to check in is crazy because everyone gets off the huge shuttle at the same time, so if I were you I’d take a cab right when you get off the plane to beat waiting in a huge line late at night!
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Traveled with family
Disliked: Amenities
Average. Free shuttle was more than 30 minutes late and overcrowded. Had to take Uber
Stayed 1 night in Jan 2024

2/10 Terrible

Riccardo

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Internet not working and food poisoning at dinner!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberlee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to overnight if you have a flight layover. The dining was very good and the breakfast excellent.
Stayed 1 night in Jan 2024

8/10 Good

I-PING CHAO

Stayed 1 night in Dec 2023

4/10 Poor

Carmen

Stayed 2 nights in Dec 2023

8/10 Good

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief Overnight before flying home
The hotel feels new, modern, clean but also a bit basic / simple. As the hotel is on the edge of the airport, it is a several minute bus ride to the terminal, and the bus, for me was very full both ways, BUT the shuttle is very regular and runs 24 hours a day.. As you would expect with a bus shuttle, lost of people checking in, en mass, as each bus arrives, with the inevitable long queues. But for me checkout was a dream (at 4:30 am not many checking out). Overall, it has the feel of an overnight stay hotel, and it seemed a little expensive, but I was on a business trip and I would be OK staying again overnight.
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service
Stayed 1 night in Nov 2023

10/10 Excellent

Tami, Minneapolis

Stayed 1 night in Dec 2023

2/10 Terrible

Amol

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrendous. We traveled in the from the US and the check-in took forever with a toddler. They offered us nothing while we waitied to get a room. No one helped us with our bags. The whole hotel smells like cheap perfume and cigarettes. Our room, a suite, with a separate bedroom was trash. It smelt, the room bedding and furniture was stained and cheap. Ive stayed in much nicer hostels. Our toilet broke so we could not flush it for over a day. We found spiders in our bed. We ordered our food to bring to our room when dining opened promptly at 7pm so our toddler could eat before sleeping and they told us 10-15min. 30min later they told us almost ready. I watched the dining room fill up with people and get served pizzas and pasta while we waited for our 2 pizzas and milk. When the staff went to check my order 3 times, each time I would watch him walk over to other tables, make eye contact with me and then walk over to me and say 5min. 1 hour later they told me sorry we had a mix up. They never prepared my food and just covered up. I dont know if it was because I am not white but everyone they waited on was white. My wife who is white felt very much that it was racial. When I complained they told me to speak with a manager tomorrow when we were checking out. They told us sorry and they would comp our stay and food They only comp'd our last night. Do not stay here with kids or a family and error on the side of not staying here if you are non-white.
Stayed 2 nights in Nov 2023

2/10 Terrible

NITHIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service
Stayed 1 night in Oct 2023

10/10 Excellent

John Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice experience staying here, the staff helped us.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Patrizia, Cleveland

Stayed 1 night in Dec 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast

8/10 Good

rossana

Stayed 1 night in Dec 2023

10/10 Excellent

adele, TORONTO

Nicely received , convenient shuttle service nice room
Stayed 1 night in Nov 2023

10/10 Excellent

LARRY, Charleston

Traveled with family
A bit pricey for the quality of accommodation
Stayed 1 night in Dec 2023

8/10 Good

santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Zoraida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Natalia la niña q nos hizo check in fue muy profesional, y la compañera también muy atentos todos y muy cordiales !!! Miles de BENDICIONES
Stayed 1 night in Nov 2023

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isolated
Stayed 1 night in Dec 2023

2/10 Terrible

Edgar

Traveled with family
Disliked: Property conditions & facilities
Toilet and sink both ran all night long. Convenient location to the airport and nothing else.
Stayed 1 night in Nov 2023

8/10 Good

Soheil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a convenient place to stay if you have an early flight out of the Rome airport.
Stayed 1 night in Nov 2023

8/10 Good

Isabella

Stayed 1 night in Nov 2023

4/10 Poor

Sami

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Just ok
No Hilton Honors check in Asked for room close to lobby and elevator. Farthest away from both. Tv did not work. No manager available. Not up to Hilton Standards
Stayed 1 night in Nov 2023

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Located where walking around was limited.
Stayed 1 night in Nov 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing and supportive. Breakfast is good and the room is clean. The property is near the airport cargo area and has limited transportation options which is either the airport shuttle to Terminals or calling a taxi to get somewhere else. Convenient for short stay layover.
Stayed 1 night in Nov 2023