Posted Oct 22, 2016
The room and hotel is tired and needs some updating. We used their transport services from Rome Airport and it was a disaster. We had been booked to be picked up at 17.30 but nobody turned up. When I eventually got to speak to a human after 6 attempts I was told that they had E-mailed me three days earlier to tell me that the booking had been changed to 18.30. Funny how I had 4 E-mails from the hotel but never got the important one. Ended spending 2 hours waiting for their transport. What they had actually did, in my opinion, was just make us wait for the next group which made it 7 people in total on the bus instead of just the two of us.
May stay in the hotel if it was the only one available but would never use the transport service again. To their. Edit the did upgrade us to a room with a view but at 8 o'clock at night not much of a view and room still tired looking. Also breakfast was poor and ended up going out for breakfast.