Ratings based on 760 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from salt lake city, utah

Nice hotel. Great location. Close to everything

Posted Sep 20, 2017
I liked the hotel and location but.... next to hotel there is a new construction. Noise starts at 8am and ends around 7pm. Forget about a nap during day. It's not the hotel's fault of course. I would recommend this hotel anyway.
Comment from Hotel Management
Sep 23, 2017 by general manager, Hotel Management
Dear Ira With great concern I learnt about the bad experience you had, please accept our most sincere apologies. We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best experience. Sunny regards, Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
i like very mucho very close to restaurants beach excelent servicio the personal very nice and very clean am ready for next time maybe november if you have some coupoons send to me thank you very much
Comment from Hotel Management
Sep 23, 2017 by general manager, Hotel Management
Dear guest Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana. We look forward to have the pleasure of having you back home in the near future. You can always check on our web site to see the special promotions we have. sunny regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Crownpoint, NM

Great hotel! Great location!

Posted Sep 11, 2017
Cons: The space between the bathroom door and the toilet. A bar by the pool at Casa Dona.
Hotel Casa Dona Susana was a very nice hotel. It is an adults only so it is very quiet. The room is small but comfortable. There is a super nice pool on the roof of the hotel with a great view. You can also use the pool at their hotel next door which is also nice as well as the giant pool at their 3rd hotel across the street right on the beach. Which is also where the all inclusive yummy food is served. They have a Mexican fiesta (dancing and singing) every Saturday night which is amazing!!! Tons of security and in a super safe area. Tons of other bars, restaurants, stores, and pharmacies on the same block.
Comment from Hotel Management
Sep 23, 2017 by general manager, Hotel Management
Dear Jenny Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Please if there is anything I could do for you on your next visit let me know! Sunny Regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close proximity to beach

Posted Aug 23, 2017
We've gone to PV for the past 3 years and each year we've stayed at each of their hotels-Playa los Arcos, Los Arcos Suites and now Casa Dona Susanna. We were expecting a bit more as last year they were closed due to a remodel. Their really clean and I liked that it's an Adult only hotel, but they are so tiny. The room could be a bit bigger to allow to be more comfortable, same with the bathroom. Other than that, they are so clean and the staff is always wonderful.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dear guest. First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. Let me also thank for your compliments to our staff. I will make sure to let him know about your recognition. We hope to have the honor to host you again! Sunny Regards Antonio Robles General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Good location

Posted Aug 16, 2017
We were expecting a balcony but not all rooms had them. Without a balcony you receive a room with a window you aren't able to open. They were nice enough to put us in los arcos suites across the street for $20 more per night which had a balcony. Hotel is really centrally located and you can use amenities at all their hotels. We had a car and they made sure we had parking. I would recommend going November through April unless you like extreme heat and humidity.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear stscey We appreciate you feedback and rest assure your comments will be taken to the right departments to improve the service and experience we offer you and all of our guest. We hope to host you again in Puerto Vallarta, at your home away from home. Sunny Regards Antonio Robles Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Wonderful hotel!

Posted Aug 9, 2017
Close to everything ... only steps away from beach.... very clean... friendly staff... felt very safe..... staff always checking at the door ... as a guest u get a bracelet u must wear at all times .....awesome hotel period
Comment from Hotel Management
Aug 11, 2017 by General Manager, Hotel Management
Dear Jen It is always nice to read this kind of reviews about our property. I'm glad to know you enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home. Away from home Sunny Regards Antonio Robles General Manager
1 out of 5
by A verified traveler from Oklahoma City

You get what you $$ for... pictures are misleading

Posted Jul 28, 2017
Let's make this easy. Gay couple from OKC well traveled always looking for a great travel deal. First time to Puerto Vallarta. PROS: -Location very close to everything! -The Price - We paid $680/per person for flight and 4 days with "all inclusive" pass. Cons: -Room is small and didn't resemble pictures. -Rooftop pool is surrounded by constructions. Loud and annoying. You will not be happy. Also not as nice as pictures. -Woke up every morning to construction sounds. -7ft ceilings . -Hot water was not consistent. -Honestly don't pay for all inclusive. Buffet is not that great and drinks are cheap so just pay for them separately. Don't think I would book again.
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
Dear Mitchell I would like to thank you for choosing us for your vacations. I really appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in consideration and that we will take measures to ensure this never happens again. It is our goal to provide the best customer service and memorable vacation for all of our guests. We hope to host you in the future so you can receive the vacations you deserve. Sunny regards, Antonio Robles General Manager
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 11, 2017
The hotel was nice. The floors were a little dirty, and the toilet had a leak. Other than that, the privacy was excellent, as well as the air conditioning.
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
dear guest First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. We hope to have the honor to host you again! Sunny Regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close enough to the beach but quiet At night.

Posted Jul 10, 2017
Very helpful staff . No one seem to mind when you visit one of the sister hotels . Very helpful.
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear guest Thank you for your nice review. Sunny regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Quaint and friendly

Posted Jun 28, 2017
Can't beat the price for such nice staff and a convenient lication!
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear guest! Thank you for your comments. See you on your next vacation. Sunny regards Antonio Robles General Manager