Ratings based on 754 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Good location

Posted Aug 16, 2017
We were expecting a balcony but not all rooms had them. Without a balcony you receive a room with a window you aren't able to open. They were nice enough to put us in los arcos suites across the street for $20 more per night which had a balcony. Hotel is really centrally located and you can use amenities at all their hotels. We had a car and they made sure we had parking. I would recommend going November through April unless you like extreme heat and humidity.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Dear stscey We appreciate you feedback and rest assure your comments will be taken to the right departments to improve the service and experience we offer you and all of our guest. We hope to host you again in Puerto Vallarta, at your home away from home. Sunny Regards Antonio Robles Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Wonderful hotel!

Posted Aug 9, 2017
Close to everything ... only steps away from beach.... very clean... friendly staff... felt very safe..... staff always checking at the door ... as a guest u get a bracelet u must wear at all times .....awesome hotel period
Comment from Hotel Management
Aug 11, 2017 by General Manager, Hotel Management
Dear Jen It is always nice to read this kind of reviews about our property. I'm glad to know you enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home. Away from home Sunny Regards Antonio Robles General Manager
1 out of 5
by A verified traveler from Oklahoma City

You get what you $$ for... pictures are misleading

Posted Jul 28, 2017
Let's make this easy. Gay couple from OKC well traveled always looking for a great travel deal. First time to Puerto Vallarta. PROS: -Location very close to everything! -The Price - We paid $680/per person for flight and 4 days with "all inclusive" pass. Cons: -Room is small and didn't resemble pictures. -Rooftop pool is surrounded by constructions. Loud and annoying. You will not be happy. Also not as nice as pictures. -Woke up every morning to construction sounds. -7ft ceilings . -Hot water was not consistent. -Honestly don't pay for all inclusive. Buffet is not that great and drinks are cheap so just pay for them separately. Don't think I would book again.
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
Dear Mitchell I would like to thank you for choosing us for your vacations. I really appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in consideration and that we will take measures to ensure this never happens again. It is our goal to provide the best customer service and memorable vacation for all of our guests. We hope to host you in the future so you can receive the vacations you deserve. Sunny regards, Antonio Robles General Manager
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 11, 2017
The hotel was nice. The floors were a little dirty, and the toilet had a leak. Other than that, the privacy was excellent, as well as the air conditioning.
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
dear guest First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. We hope to have the honor to host you again! Sunny Regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close enough to the beach but quiet At night.

Posted Jul 10, 2017
Very helpful staff . No one seem to mind when you visit one of the sister hotels . Very helpful.
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear guest Thank you for your nice review. Sunny regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Quaint and friendly

Posted Jun 28, 2017
Can't beat the price for such nice staff and a convenient lication!
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear guest! Thank you for your comments. See you on your next vacation. Sunny regards Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara

Perfect spot in Romantic Zone

Posted Jun 12, 2017
Pros: It was all good. The price was very fair. Staff, cleanliness, location were right on. Did I say it is also a boutique hotel. Very unique.
My husband and I feel the hotel offered one of the best opportunities to experience the entire Romantic Zone with easy location near beach, clubs, restaurants, bars and banking; all within short walking distance. This was our 15+ trip to Vallarta staying in many different hotels and locations. The staff, unique hotel features, rooftop pool and location are hard to beat for the price.
Comment from Hotel Management
Jun 15, 2017 by General Manager, Hotel Management
Dear Ispaga Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny Regards Antonio Robles General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Central Boutique Hotel in the center of PVR

Posted Jun 8, 2017
Pros: Location is really good. I liked that I had access to the Arcos pool and beach resort. Staff is very accommodating and friendly.
Cons: I had a plumbing issue in the middle of the night and I think the hotel has a little bit of deferred maintenance.
Location: The location was perfect and central to everything I needed. Beach, bars, good restaurants, etc. . .everything is within a 5-10 minute walk.
Overall I had a positive experience. The location is great, room was well priced, and clean. However, I had a big problem with a bathroom sink pipe overflowing at 2AM and had to switch rooms multiple times. It was a huge ordeal for me. Once settled in a room that did not have mechanical or plumbing problems I really enjoyed my stay. The staff was very apologetic and really worked with me to resolve any issues as well as invited me to a dinner at their restaurant along with a Mexican dance show -- which was quite lovely. I really liked the hotel vibe -- it's 4 floors with about 10 rooms on each floor, facing a lovely courtyard with trees and plants, with a small pool and seating area on the roof overlooking the ocean. Even after having the problem with the plumbing, I'd give this place another try. . .it has a lot going for it.
Comment from Hotel Management
Jun 17, 2017 by General Manager, Hotel Management
Dear Jeff Let me offer our most sincere apologies for any inconveniences you encountered during your stay. We truly regret that your holiday in CDS was not the best one. Our main priority is our guests satisfaction and we all work hard day after day to be sure to provide the best vacation experience to all of you. We would love for you to give us a second chance to show you how important all our clients are for us. Please email me to let me know in what can I do to make your stay a better one. Sunny Regards Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Perfect location to everything in old town

Posted May 21, 2017
No frills hotel but the beaches were what i was in PV for and they did not disappoint. Like most places in Mexico, the beds were hard. I asked the front desk where I could buy a mattress topper and they told me not to worry that they would put one on. Rooftop pool was nice. I would stay there again anytime.
Comment from Hotel Management
May 21, 2017 by General Manager, Hotel Management
Dear Guy It is always nice to read this kind of reviews about our property. I'm glad to know you enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home away from home. Sunny Regards Antonio Robles
4 out of 5
Recommended
for Everyone
by A verified traveler from Nuevo Vallarta

Great location...room is a bit tight, but workable

Posted May 19, 2017
Pros: Style and location
Cons: nope, I think it was fine for what it is.
Location: lots of restaurants and bars
let us check in early..had a very good stay. Very nice staff.
Comment from Hotel Management
May 19, 2017 by General Manager, Hotel Management
Dear Ira Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our surroundings I hope to be able to welcome you back again soon. Sunny regards Antonio Robles General Manager