Ratings based on 793 Verified Reviews

3.7 out of 5
83% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Worst hotel ever!!!

Posted Aug 13, 2017
Doors were broken, window locks did not work, bathroom had mold everywhere, bedsheets were stained, can hear people walking along the street from the 3rd floor inside room. Roudy neighbors getting into fights and almost breaking down our door. Called and asked for a different room or to talk to neighbors and staff said the know about the issue but did nothing about it. Paid for the week but ended up checking out the next morning and going to a different hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Very friendly staff and cleaning crew, clean rooms, nice art decor, and being beachside was great.
Comment from Hotel Management
Jul 28, 2017 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests be happy and appreciate your feedback! Greetings
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Close to everything

Posted Jul 22, 2017
Pros: The view and the location.
Location: you are within a very short walk of everything.
Third time I have stayed here. Amazing views. Right on the beach. You are within walking distance to everything. Front desk staff are always accommodating. The go out of their way to assist with your airport shuttles, luggage, recommendations, taxi's, whatever you need.
Comment from Hotel Management
Jul 28, 2017 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests be happy and appreciate your feedback! Greetings
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice Hotel just a few steps from the beach!

Posted Jul 21, 2017
Great Staff so attentive, always aware of guest needs. one recommendation is some outside shower will be great the way we don't have to go back all the way to the room
Comment from Hotel Management
Jul 28, 2017 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests be happy and appreciate your feedback! Greetings
4 out of 5
Recommended
for Everyone
by A verified traveler

Independence and beautiful beach views

Posted Jul 14, 2017
Pros: The junior suite.
Cons: Cleaning, better beach towels, more and better bathroom amenities (shampoo, soap, etc.).
Location: The beautiful playa de los muertos is right i front, and there are lots of shops and restaurants in the neighborhood.
Nice rooms, especially the junior suites which have a fridge and kitchenette and a beach-side balcony for breakfasts with a beautiful view of the beach and green forest covered hills. Rooms are light and the suites spacious. The hotel itself is relaxed, the cleaning a little too relaxed in the opinion of my wife, although I didn't personally notice any problem (which may say more about me than about the cleaning). There is no restaurant on the hotel, but there are is one in the lower story of the hotel which is a separate company, and there is no shortage of restaurants and shopping opportunities in the surrounding buildings and the neighborhood. Wifi worked fine, as did the air condition. I thought it was a fine price for a hotel that had everything we needed.
Comment from Hotel Management
Jul 14, 2017 by Ian, Hotel Management
Thank you for stay with us... See you soon...!
3 out of 5
Recommended
for Couples
by A verified traveler from VA

The bed and the Bathrooms are not comfortable

Posted Jul 11, 2017
Pros: The beach is just a few steps away
Cons: Bathrooms are poorly designed
Location: Perfect location
The staff is friendly and helpful .The restaurant is the best the food is excellent "Si Señor"
Comment from Hotel Management
Jul 14, 2017 by Ian, Hotel Management
Thank you for stay with us... We are going to send your comment to the management, is very helpful. See you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach. Nice view. Great price and staff

Posted Jul 7, 2017
Good : hotel. Good price. Nice staff. Air conditioning. Close to beach. Clean. Great location. BUT... Has no pool. They share the beach umbrella and sun chairs with a restaurant downstairs where they make you only consume from. Those chairs are first come first serve. Overall pretty good stay.
Comment from Hotel Management
Jul 14, 2017 by Ian, Hotel Management
Thank you for your comments, we are going to inform to the management
5 out of 5
Recommended
for Everyone
by A verified traveler from TEXAS

Ocean front view

Posted Jun 4, 2017
Pros: I loved the location of the hotel, and how close everything was in the area, I even walked to clubs from my Hotel, lots of things to do NICE AREA
Cons: If I could suggest something to improve on, it would be to ask the guest If they would be doing any cooking in the room ? so that the Stove was ready
Location: Location is near most everything you could need, mini stores, bars just around the corner, and just a few feet from hotel,food and fun
I was very pleased to actually get the room that was booked and shown.
Comment from Hotel Management
Jul 15, 2017 by HENOCH ROCHA, Hotel Management
Thanks for staying with us! Your opinion is very important to us. Greetings
4 out of 5
Recommended
for Everyone
by A verified traveler from Bakersfield,California

Beautiful spot

Posted May 24, 2017
Pros: location, great price for on the beach .
Cons: would have loved wash cloths,
Location: in the heart of the old town ,everything was in walking distance water taxi out the hotel to take us to water falls and any where we wanted to go.
we were very pleased with the ease of checking and out, the Hotel staff couldn't have been more helpful. very clean, balcony room looking out to the beach, had a stove, and sink it with four chairs and a table land fridge in the room to hold our beverages , xoxo on the corner had all our needs to stock the fridge. very helpful staff, and great air unit,
Comment from Hotel Management
Jul 15, 2017 by HENOCH ROCHA, Hotel Management
Thanks for staying with us! Your opinion is very important to us. Greetings
5 out of 5
by Derrick

Love it!

Posted May 19, 2017 on Hotels
Amazing as always. I've been staying at Emperador since 2010. Wouldn't stay anywhere else. Staff is always pleasant and helpful. The beach is feet away and the waves are great for sleeping.
Comment from Hotel Management
Jul 15, 2017
Thanks for staying with us! Your opinion is very important to us. Greetings HENOCH ROCHA