Ratings based on 893 Verified Reviews

3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2018
The staff is always friendly and helpful. Room is clean and comfortable.
Comment from Hotel Management
Feb 17, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Nice hotel right on the beach and close to shops.

Posted Feb 15, 2018
The staff was friendly and welcoming from the start. The hotel is a little dated but very clean. We had an ocean view, spacious and patio well worth it. Bathroom is tight but the shower is huge. I suggest rooms on floors 3&4 and lower numbers. The hotel sits on a busy section of the beach and you will get street noise. My wife enjoys hearing the gentle waves roll in at night, for me it was more like a storm! I suggest having ear plugs just in case. You get 2 towels per room for the beach and the lounge chairs are 1st come 1st served. Be down by 9:00am to hold your loungers! On the beach (everywhere really) you will be constantly approached by vendors. A quick “no gracias” works fine. The restaurant in the hotel is independent of the hotel but are so accommodating. The staff makes you feel like royalty. Remember, México everything is much slower. It will take 30min after you order food. So order BEFORE you are hungry!
Comment from Hotel Management
Feb 17, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Ideal location - great views!

Posted Feb 13, 2018
Pros: Large, clean rooms with outdoor living space/kitchen for amazing people watching & ocean views :)
Cons: The unfortunate dove problem is a bit frustrating! The damn things will even walk in to your room to get into whatever you have left out :(
Location: Everything special about veijo Vallarta is within an easy 1/2 hour walk! Culinary delights all over & live acts at Palm Caberet a must see! Safe too!
Nice large rooms with huge balconies, most with kitchen facilities & 4 seater table/chair arrangements.
Comment from Hotel Management
Feb 14, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Great place to stay

Posted Feb 10, 2018
Slightly worn older style hotel in Zona Romantica on the beach. Nice place to stay, staff are excellent, desk staff are extremely helpful. I would definately usecit again.
Comment from Hotel Management
Feb 10, 2018 by HENOCH ROCHA, Hotel Management
HELLO GOOD AFTERNOON Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver island, BC

Nice small beach hotel

Posted Jan 25, 2018
Bare bones, Kleenex tissues were missing, new clean glasses were not provided every day. Otherwise, it's very nice place to stay. Street side is noisy. Once ok with warnings, it's more than OK.
Comment from Hotel Management
Jan 29, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
1 out of 5
by A verified traveler

Unfortunately my room smelled like sewer

Posted Jan 24, 2018
They had opened up a window wide prior to my getting there which I guess to hide that fact... the floors weren’t clean. The people were nice enough that worked there ...best thing was the wifi seemed to work.
Comment from Hotel Management
Jan 29, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
2 out of 5
by A verified traveler from montreal

Posted Jan 22, 2018
On beach-no pool-hot tub broken-street noise-bad- no sleep
Comment from Hotel Management
Jan 22, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Great Location, it was right in-front of the ocean. Puerto Vallarta Pier was right next to the hotel. Hotel was surrounded by restaurants. Staff was very friendly and helpful.
Comment from Hotel Management
Jan 20, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
3 out of 5
Recommended
for Couples
by A verified traveler from white rock

Close to beach

Posted Jan 19, 2018
Pros: Loved the kitchenette
Cons: Available beach chairs
Location: Walk the male on Great restraints and shops
We made 2 reservations and our first room was pretty noisy on first floor near alley Second room was much better top floor ocean view suite Wonderful out door kitchen and big deck over all the location and kitchen were the best things To much pressure from SiSenor for. Beach chairs No pool
Comment from Hotel Management
Jan 20, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location cooking facilities tricky

Posted Jan 16, 2018
Pros: View and location.
Cons: Cooking facilities
Location: Location great if you want to be in the middle of the fun and you can walk to great restaurants or take a bus to any sights.
Loved the location. The wifi worked between 5:30 and 8:00 or late at night. We have food allergies so we have to cook and there were not the plates and pots necessary. The view from the desk was fabulous and we could walk wverywhere. The bed was very comfortable but it was a very “basic” room.
Comment from Hotel Management
Jan 18, 2018 by HENOCH ROCHA, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! GREETINGS