Ratings based on 255 Verified Reviews

3.4 out of 5
70% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jul 12, 2017
Pros: nothing
horrible, employees very slow, no elevator, no telephone, no tv, air conditioner not effective, etc. etc. etc.
Comment from Hotel Management
Jul 28, 2017 by Leticia Pereira- Gerente de Ventas, Hotel Management
We are sorry you didnt enjoy your stay with us this time. We appreciate your comments , they make us improve our service. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from BC, Canada

Posted May 11, 2017
Not quite what the pictures showed but I loved the quaintness & Mexican feel. Staff was friendly & helpful. As a single female traveller felt comfortable & safe. I'd luv to come back & stay again.
1 out of 5
by Robert

Overpriced poor choice hotel in Puerto Vallarts

Posted Apr 18, 2017 on Hotels
Terrible hotel, no air cond, but the fan runs on slow, useless. Toilet, please don't expect to sit on it frontally, try side sitting, your legs don't fit. if you want the TV rent the remote for $150 pesos more. The 1001.00 pesos I paid was a rip off. this is a $500 peso at most hotel. Small double bed, hard and not comfortable. noisy during the day, all day, busess trucks honking cars. at night ok. the pool in the picture, looked good but was full with people. BUT a short 5 block walk to malecon, and restaurants would not stay there again, even if they lower the price.
3 out of 5
by luc

Found a giant cockroache the morning I was leaving

Posted Apr 6, 2017 on Hotels
First of all, very busy and noisy area, especially the traffic which is constant and loud. Second of all, loud barking dog beside the hotel; with non stop barking. I would probably not recommend this property.
2 out of 5
by A verified traveler from Seattle, WA

It's fine.

Posted Apr 5, 2017
Pros: Modern television in my room, daily room service, and I regularly saw housekeeping mopping rooms. The location was cool, near Los Muertos Brewery.
Cons: There was a ton of black mold around the shower and the shower window vent.
Location: The location is pretty good. It's near a lot of tourist stuff in addition to EXXO, Farmacia, and Los Muertos Brewing. Short walk to the beach.
The hotel was essentially free with the flight bundle. That was the biggest positive. I traveled by myself and this was my first time in Mexico. This hotel is very barebones. I was given an AC remote, but it didn't work. 100 Pesos deposit for the TV remote. Staff was not super friendly but wasn't rude and took care of whatever I needed. It's INCREDIBLY loud in the street facing rooms. The beds blow. The shower had black mold all over the place. Other than that last bit, the housekeeping staff clearly put a lot of effort into making the place as clean as they can. If you're looking for an oasis, keep going. If you value a bargain and decent location, not a bad choice. It was perfectly safe and functional, but definitely not a luxury by any stretch of the imagination. I would not stay in this hotel if it were in the U.S., but it gets a pass considering the standards for non-resorts in this area. The cabbies were not familiar with this hotel so you'll want to tell them to go to Insurgentes and ask if they know where Los Muertos Brewing is. That's where I would always get them to go. Great beer and great pizza there, btw. 70 pesos for a slice of pizza, side, and a beer!
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Great stay!!!

Posted Apr 3, 2017 on Orbitz
This hotel is close to everything, the shops the restaurants and everything. If your staying here you dont really need a vehicle
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada Manitoba

Nice staff

Posted Apr 2, 2017
I enjoyed my 11 days. My room was on 4th floor so without an elevator in the building i had a good opportunity to excercise every day going down and up couple times per day. Staff was very nice and room was simple but clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great value in old town

Posted Mar 28, 2017
Pros: Location, value
Cons: Nothing, really.... the traffic can be noisy, but that's the location.
Location: Centrally located in old town.... everything is within a short walking distance.
This is an older Mexican style hotel with a lot of stairs, but it is always very clean and well kept with good a/c in the rooms. No frills, just basic accommodations at a good price. Street traffic can be noisy, as it's at a very busy intersection. Best to sleep with the windows closed and the a/c on.
Comment from Hotel Management
Mar 28, 2017 by Leticia Pereira- Gerente de Ventas, Hotel Management
Thank you very much for your lovely comments!! Hope to see you again on your next vacations!
5 out of 5
by Julia

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017 by Leticia Pereira, Hotel Management
thank your very much for your comments, they help us to improve our service. We hope to have you again with us on your next vacation time!! Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, Utah

Perfect location but make sure you read room descr

Posted Mar 19, 2017
They changed the type of room that we had planned on staying in and downgraded us to one without a kitchenette. I also called two weeks prior to our stay to add two more people to the room and was told there would be no extra charge. There was that we had to pay upon check in. It is, however, in a great location. A five minute walk to the beach, numerous great restaurants, and within walking distance of the clubs and the street marker downtown.
Comment from Hotel Management
Mar 27, 2017 by Leticia Pereira- Gerente de Ventas, Hotel Management
Hola Victoria: We are very sorry for the inconveniences on your check in, we will work hard to make sure it doesnt happend again. thank your very much for your comments, they help us to improve our service. We hope to have you again with us on your next vacation time!! Best regards