Ratings based on 628 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from salt lake city utah

Nice little tucked away refuge from town.

Posted Dec 11, 2017
Cute, clean little hotel tucked up a deadend street with a great staff & coffee & every morning. great value & nice room
5 out of 5
Recommended
for Everyone
by A verified traveler from Gallipolis Ferry, WV

Wonderful staff

Posted Dec 9, 2017
Pros: everything
Cons: Washcloth in the room with out asking.
Location: Shops galore to shop or browse in, para sailing or water sports off the beach, tile shop with in walking distance. Farmers market within two blocks.
I was accidently in the elevator and there must have been a power surge. I was in there and they came right away. I have family staying at the hotel across street and same thing happened to them. The hotel gave us a free meal in the restaurant and it was absolutely the best meal while we were there. The Mexician Coffee show was awesome. We come every year and will be back. Thanks again to the staff and for the meal. Sincerely Carla Fields
5 out of 5
Recommended
for Everyone
by A verified traveler from abbotsford, bc canada

Nice and clean facility that is close to beach

Posted Nov 30, 2017
Very good experience have stayed there several times
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Excellent location in the old part of Puerto Vallarta. The staff is friendly and close to all resturants and the beautiful views.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
In the old town part of Vallarta, very basic but close to anything in old ans downtown Puerto Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Nice Mexican hotel close to beach

Posted Nov 12, 2017
We have stayed here many times and if you want roomy, clean , great location, this is for you. Worth the money (brato) across street from beach. And not across an interstate, just a small street. Great people!! Great restaurants but the all inclusive is worth it also🇲🇽
Comment from Hotel Management
Nov 13, 2017 by general manager, Hotel Management
Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Sunny Regards Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Location, Location, Location

Posted Nov 2, 2017
Pros: Big rooms, good staff.
Cons: You could make Boni a littler better looking. LOL!
Location: Restaurants, beach and Cunado's taco stand.
Location couldn't be better unless you're someone who insists on being right on the water.
Comment from Hotel Management
Nov 13, 2017 by general manager, Hotel Management
Thank you very much for your nice comments; it is great to hear know that you enjoyed your stay Los arcos suites. I will make sure to let Boni know of your ¨appreciation LOL!! and please come and stay with us in a very near future. Sunny Regards Antonio Robles General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Staff is Super!

Posted Oct 29, 2017
Pros: The staff and the location.
Cons: Wjhat happend to the hair conditioner? I noticed that now only shampoo is available.
Location: Joe Jacks has a new restaurant which will be available soon. The beach is just across the street.
I've stayed at this hotel many times and as always the staff is what makes this experience superb! Oscar at the front desk and also Carlos were both exceptionally helpful during my stay. The woman who cleaned my room, Nereida, was fabulous and I was never without fresh towels. The only negative was the refridgerator which was old, leaking, and was built up with ice, and although it was difficult to open the door it worked for keeping my few items cold. When you go to Los Arcos Suites you go for the location and for the staff. If you except total quiet at night or everything to perfect then you should not stay at Los Arcos Suites. I love the fact that I can use the pool across the street and although loud construction is still going on at least I can use it which I can access without difficulty. The pool at Los Arcos only has a very steep ladder which doesn't work for me.
Comment from Hotel Management
Nov 13, 2017 by general manager, Hotel Management
We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our staff. As are our regular practice, we've been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Sunny regards, Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

We love this hotel

Posted Oct 18, 2017
We have been coming to Puerto Vallarta for years and always stay at the Los Arcos Suites. Such a charming hotel. Each room has a little balconey, kitchenette, and sitting area. The staff are so friendly and helpful. It is less than a block from the beach but has complete usage of the beach amenities from its sister hotel. I highly recommend this hotel .
Comment from Hotel Management
Oct 21, 2017 by general manager, Hotel Management
Dear Jaki First of all, I want to thank you for choosing Los Arcos suites as your vacation destination and for sharing your experience with us. We are happy to know that you had a wonderful vacation and that you enjoyed everything we have to offer. Our main goal is to provide the most personalised and warmest service of all, but most importantly to make you feel at home. Looking forward to your next visit! Sunny Regards Antonio Robles General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 14, 2017 on Hotels