Ratings based on 600 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Ice close to the beach

Posted Jul 24, 2017
The hotel wasn't that bad, but the hotel we reserve it wasn't the same one we stay at I guess it's part of it but that didn't make us happy but over all was good
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Nice not to fancy not to loud.

Posted Jul 1, 2017
Pros: Location, Norma kept our rooms absolutely clean every single day. Thank you Lobby personal quite but answered nicely every time we had questions.
Cons: right now across the street there is construction going. they are building a big building so this made the mornings very noisy.
Location: at the corner to your right you have coffee shop and crossing the street you have convenience store. half a block from there you have a liquor store.
Nothing fancy. Its on the older side and worn but it was super close to the beach. easy access to everything. I am a plus size woman and I actually walked everywhere. I usually never walk anywhere. I felt safe and enjoyed everyday. Pool is small but perfect for play time with my son. Restaurants, liquor store, convenience store, coffee shop, bars, all walking distance within 2 blocks. Main attractions a couple of blocks away. "Malecon" (Pier) Just imagine walking talking taking in the scenery and bam your their loud music tons of people on one side and the beach on the other. I would stay here every single time. Unless we save a lot of money then we would stay at one of those nice resorts that have everything inside it. NO parking a little sad because we had 5 rooms and 2 cars absolute mission to find parking.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Dear Paloma I would like to thank you for choosing us for your vacations. I really appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in consideration and that we will take measures to ensure this never happens again. It is our goal to provide the best customer service and memorable vacation for all of our guests. We hope to host you in the future so you can receive the vacations you deserve Sunny regards, Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from So Cal.

Great hotel but...

Posted Jun 6, 2017
Pros: Everything.
Cons: more tables and chairs by the pool.
Location: Great.
Would rate it at 4.0 out of 5. Would go higher if it wasn't for all the construction noise. I know they can't do anything about it, but they could have possibly thrown in a few free dinners to compensate.
Comment from Hotel Management
Jun 11, 2017 by General Manager, Hotel Management
Dear Joe First I want to thank you for choosing us for your vacation and for taking the time to share you opinion from your recent stay. Please be sure that we are taking your comments into consideration to improve the glitches you mentioned and minimize the nuisance of the construction We invite you to consider us your host hotel for a near visit to Puerto Vallarta. Sunny Regards Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great attention to detail

Posted Jun 3, 2017
I loved my experience and plan to re-book in the future , next year hopefully.
Comment from Hotel Management
Jun 4, 2017 by General Manager, Hotel Management
Dear Dr. Tom Thanks for your kind words. See you on your next vacation. Sunny Regards Antonio Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Apr 14, 2017
my experience there, every thing was excellent the hotel front desk was excellent the room was nice and clean the buffet was excellent the bar area all I can drink I reduce every thing in this worlds the best trip ever thank you 😁
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dear Mirna Thanks for taking the time to leave your kind words and observations following your recent stay with us We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Sunny Regards Antonio Robles General Manager
2 out of 5
by A verified traveler

Posted Apr 13, 2017
Rude staff, wouldn't even allow a family member to come up to our room when picking us up
Comment from Hotel Management
Apr 30, 2017 by General Manager, Hotel Management
Dear Guest We would like to thank you for choosing us for your vacations. We appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in consideration and that we will take measures to ensure this never happens again. It is our goal to provide the best customer service and memorable vacation for all of our guests. We hope to host you in the future so you can receive the vacations you deserve . Sunny regards, Antonio Robles General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Very good location for dinning and beach.

Posted Apr 9, 2017 on Orbitz
Over all, a nice place to stay. Very friendly and helpful staff. Some construction noise but that's all over P.V.
Comment from Hotel Management
Apr 12, 2017 by General Manager, Hotel Management
Dear Bob Thank you for your recent visit to our hotel and your valuable input. I hope you will give us the opportunity to welcome you back some other time. Sunny Regards Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from new hampshire

Very pleasant. Wonderful staff.

Posted Apr 8, 2017 on Orbitz
We spent a week and enjoyed it thoroughly, partly because the hotel is one of a group of three--including one on the beach--and we had access to all. Our concierge is a model of helpful and friendly staffer and is very knowledgeable about great things to see and do.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Dear Ribert Thanks a lot for your kind comments, is always nice to know you enjoyed your stay with us. Please feel free to come back anytime it'll be a pleasure for all of us. sunny regards Antonio Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent family vacation with kids!

Posted Apr 3, 2017
Quirian was awesome and made our stay wonderful! We stayed at the suites and she made sure to make my children feel special and knew us all by name with in the first day.
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Dear guest Thank you very much for your kind comments, I¿ll also let Quirian know of your appreciation, she'll be so happy to hear from you. Looking forward to host you again. Sunny regards Antonio Robles General manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017 on Orbitz
Pros: Good location, close to the malecon, beach and restaurants.
Location: Great restaurants, night life, shopping and beach activities or just relaxing. The malecon is a great place to walk or run.
Had a very good time. We love PVR. People are very friendly. Weather is great
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Dear guest Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Sunny regards Antonio Robles General Manager