Ratings based on 603 Verified Reviews

3.3 out of 5
70% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Diego, CA

Ideal beach location but not much more

Posted Jun 12, 2018
The hotel is right on the beach so the location is perfect. However, the hotel is outdated and needs maintenance (leaky shower and sink). The buffet was only ok. There are 3 three pools and they were super crowded and I didn't enjoy them because of all the kids, plus by the afternoon the pool water appeared oily. The room I got at late check in was not what I had reserved, but they did accommodate me the next day.
Comment from Hotel Management
Jun 16, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear guest: Thank you for sharing with us your experience at San Marino Hotel! In addition, thank you for your preference, we like to know all of your opinions so we can see what we need to improve; we really appreciate your comments. We will work on the points you have mention. We will be very happy to have you here again! Warm regards, San Marino Hotel Management
4 out of 5
by A verified traveler from Canada

Posted Jun 10, 2018
Had to ask for towels a couple of times. Bed was rock hard. Other than that, pretty decent
Comment from Hotel Management
Jun 16, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear Jay, We appreciate the time you took to give us your review. Regarding your bad experience, we are working in the opportunity points, sorry for the inconveniences, we hope can serve you again in the future. Warm regards, Hotel San Marino Management
5 out of 5
by A verified traveler from O.C., CA

Posted May 8, 2018
Very nice hotel and excelente service!
Comment from Hotel Management
May 10, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear George! We appreciate the time you took to share with us your review; sorry about the bad experience at your arrival, at San Marino Hotel, we will keep working to offer the best option for your vacation. Warm regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Ok rooms. Nice pool area

Posted Apr 13, 2018
When we first checked in we were given a room which smelt like smoke, the next day though they were really happy to move us to a different room which was really appreciated.
Comment from Hotel Management
Apr 18, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear guest, We appreciate the time you took to share with us your review; sorry about the bad experience at your arrival, at San Marino Hotel, we will keep working to offer the best option for your vacation. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

nice hotel,confortable, staff is gentle

Posted Mar 26, 2018
Pros: All ,the service,hospitality.the staff..and the room.the food .
Cons: nothing
Location: Take a long walk along the ocean .Going to the free market .
I go every year to San Marino.The hotel is very nice . it's very pleasant to stay at the San Marino .I feel like my house this hotel . ,
Comment from Hotel Management
Mar 31, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear André, We appreciate the time you took to give us your review, regarding your stay at San Marino Hotel; we´ll wait for you always, this place will forever be; your “Home away Home”. Warm regards,
2 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau, Quebec

Good location

Posted Mar 25, 2018
Pros: Location
Cons: Food good but needs more diversity.
Location: Great restaurants and plenty of activities and excursions that you can purchase
Good place to stay on a lower budget. Breakfast and lunch ok but need to go out for dinner. A bit noisy until 11:00 pm. Some towels and sheets need to be thrown out and replaced. Staff is great and kind.
Comment from Hotel Management
Mar 31, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear guest, We appreciate the time you took to give us your review. Regarding your bad experience, we are working in the opportunity points, sorry for the inconveniences, we are working to improve all the services offered, among these; which include renovations and furniture changes, so that will make your next stay completely pleasant, as we always will wait for you again, this place will always be your second home. Sincerely,
2 out of 5
by A verified traveler from canada

To much Local at the hôtel

Posted Mar 24, 2018
Food always the same feel like eating left over day after day
Comment from Hotel Management
Mar 31, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear guest: We appreciate the time you took to share with us your review regarding to your stay here and we thank you for choosing this place for your vacation. Regarding to your comments about the food, sorry for the inconveniences, we are working to improve all the services offered. We apologize for those feelings We hope you reconsidered and come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Amazing location.

Posted Mar 22, 2018 on Orbitz
Perfect location. Great staff. Just a bit outdated.
Comment from Hotel Management
Mar 24, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Good morning: We thank you in advance for the time to share your experience at Hotel San Marino, we are working to improve all the services offered, among these; which include renovations and furniture changes, so that will make your next stay completely pleasant, as we always will wait for you again, this place will always be your second home. Sincerely,
5 out of 5
by A verified traveler

Amazing views & service.Definitely worth the stay!

Posted Mar 20, 2018 on Hotels
We booked this hotel last minute, and might I say, we were not disappointed! The view, service, and location of this hotel were so worth the price. Our rate included food and endless drinks from the bar, (which were delicious)! The food was buffet style, and the service in the dining room was impeccable. Just a flight of stairs down to the beach, but there are two pools on site to enjoy. The room was clean and comfortable, had no issues there whatsoever. The location of this hotel is impressive, with amazing beach side, mountain and sunset views, and also very convenient to walk around to all sorts of shops and restaurants. Overall, an impressive experience; highly recommend to anyone wanting to lounge around and enjoy the ambiance of the beach!
Comment from Hotel Management
Mar 21, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear Christie , We appreciate the time you took to give us your review, regarding your stay at San Marino Hotel; we´ll wait for you soon, this place will always be; your “Home away Home”. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

close to the beach

Posted Mar 19, 2018
Pros: location
Cons: food, food, food
Location: A lot places to walk to it was great.
We had a great time close to every thing. I rebooked this hotel for November for 10 days. We did eat out every night the places to eat we great.
Comment from Hotel Management
Mar 19, 2018 by Andres Perez | Hotel San Marino Management, Hotel Management
Dear Donald, Thank you for share with to us your experience at San Marino Hotel, we appreciate it. In addition, we are happy to know you had a great time here; also, we will work on that point to make that experience even better. Hope you can visit us again. Warm regards,