Ratings based on 126 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from CDMX

Posted Sep 3, 2017
The hotel looks a lot better in pictures. The bed in my room was horrible.
Comment from Hotel Management
Sep 10, 2017 by VM Direccion, Hotel Management
Thank you for your comment and for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Diamond in the rough

Posted Aug 8, 2017
Pros: Convenience to local destinations and security.
Hotel Villa Mercedes is secure, centrally located between the beach, pier, bars, restaurants and stores. The front office staff was very professional, friendly and patient. The breakfast/brunch hours were convenient as were the happy hours in the late afternoon. The combination of pool, bar and table area in close proximity to the entrance, stairs and front office all within a private courtyard created a comfortable intimacy between our party and other guests.
Comment from Hotel Management
Aug 13, 2017 by VM Direccion, Hotel Management
Thank you for your comments. We hope to see you again soon on your next trip to Puerto Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Nice and very close to the beach

Posted Aug 7, 2017
Visit PV many times a year, this is my favorite hotel.
Comment from Hotel Management
Aug 13, 2017 by VM Direccion, Hotel Management
Thank you for your comments. We are glad you enjoyed your stay with us.
2 out of 5
by A verified traveler from SF

Noise

Posted Jul 8, 2017
Hotel was very noisy due to construction next to the building. Overall, I like the hotel but the noise was unacceptable.
Comment from Hotel Management
Aug 6, 2017 by Bernardo , Hotel Management
Thank you for your comment and for staying with us. Unfortunately the noise caused by our neighbors is something that we can not control.
5 out of 5
by kevin

Great hotel

Posted Jun 13, 2017 on Hotels
Had a great stay, very comfortable and clean. Staff couldn't be friendlier!
Comment from Hotel Management
Jun 16, 2017
Thank you so much for your kind words. Hope to see you soon.
5 out of 5
by kevin

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jun 13, 2017
Thank you for choosing Villa Mercedes! We are glad you enjoy your time with us hope to see you soon Kevin!
5 out of 5
by Michael

Great place and an amazing location...

Posted May 21, 2017 on Hotels
Perfect for a couple.... hotel staff great.
Comment from Hotel Management
May 27, 2017
We are glad you enjoy your stay with us thank for your comment! hope to see you soon you guys
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
The hotel, staff, service, food were excellent. I love this hotel!
Comment from Hotel Management
May 25, 2017 by VM Direccion, Hotel Management
Thank you for your comment we really appreciate it. Hope you visite us soon!
3 out of 5
by A verified traveler from CA

Worn but friendly small hotel. Mixed review.

Posted Apr 22, 2017
Just a short walk to the beach, set on a mixed residential and retail block. Fresh and tasty continental breakfast served in the courtyard. 116 Pulpito delivers food and is a great place for dinner. We stayed in a 1st floor king, and then in the penthouse. Rooms are clean but some fabrics and furnishings are worn and some are dirty. Staff is excellent and more than willing to help with minor problems. Penthouse is spacious and a breeze crosses through. Nice little balcony. Room AC and ceiling fans were appreciated. Up in the penthouse, an unpleasant odor persisted, suggesting a vent from the pipes below. Can only give a mixed review.
Comment from Hotel Management
Apr 26, 2017 by Direccion VM, Hotel Management
Dear guest, thank you so much for your feedback. It defenitely help us to improve every day. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Very Close to the Beach

Posted Apr 20, 2017 on CheapTickets
Cons: Add some wall art in the room
Location: Right in old town, a block or two back from the beach
Got to the front desk VERY early, as we had an early flight. We knew we wouldn't be able to check in right away, but fortunately for us, they were able to check us in HOURS early. It was greatly appreciated. The staff continued to go above and beyond during our stay there. The location of the hotel is just a few steps away from the beach, which was great, because we spent almost every second there. It was in a safe and populated area when we went over Easter Weekend. The room was comfortable and the bed was nice and large. The photos of the rooms on the website make it look very modern and colorful, but the room we stayed in was not. It would be nice to add some art in the room, just to make it look more comfortable (every wall is bare). But overall, I would stay there again.
Comment from Hotel Management
Apr 22, 2017 by VM Direccion, Hotel Management
John thank you for your comment. It help us to improve Hope to see you again!