Ratings based on 137 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Great location and staff

Posted Jan 2, 2018
We really enjoyed our stay here! Lovely staff (seriously, the nicest, genuine people), fantastic customer service. Rooms are super cute with bold colors and it’s pet friendly. Cute pool area and rooftop terrace. Great location. Would absolutely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Holistic Home

Posted Dec 5, 2017
Loved my experience and time at Villa Merceds. Central location made exploring the city easier and the stop was delightful.
Comment from Hotel Management
Dec 9, 2017 by VM Direccion, Hotel Management
Thank you for your review! We are glad to know you have a pleasant stay and hope to see you again soon!
3 out of 5
by A verified traveler

Posted Nov 20, 2017
Pros: Ok
Location: Good location
security good and rooms clean nice being adults only and small
Comment from Hotel Management
Nov 22, 2017 by VM Direccion, Hotel Management
Thank you for your goods comments. We hope to be your option for a future stay. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice quaint hotel close to all your needs

Posted Nov 8, 2017
Friendly staff. Breakfast was meager Nothing much else to say
Comment from Hotel Management
Nov 8, 2017 by Direccion VM, Hotel Management
Thank you for your comments. Glad you had a pleasant stay.
5 out of 5
by Michelle

Vallarta 2017

Posted Oct 2, 2017 on Hotels
Best friendly service
Comment from Hotel Management
Oct 9, 2017
Thank you for your comments. We are glad you enjoyed your stay with us. We hope to see you again soon on your nexts trip to Vallarta, and thank you for staying with us!
2 out of 5
by A verified traveler from CDMX

Posted Sep 3, 2017
The hotel looks a lot better in pictures. The bed in my room was horrible.
Comment from Hotel Management
Sep 10, 2017 by VM Direccion, Hotel Management
Thank you for your comment and for staying with us.
4 out of 5
by Jessica

Stylish, clean, and by the beach

Posted Aug 16, 2017 on Hotels
Great, friendly, chic hotel half a block from the beach! The staff was super accommodating and absolutely lovely. The courtyard is adorable (if a little loud from the construction next door). We had a fabulous stay here.
Comment from Hotel Management
Sep 10, 2017
Thank you so much for your comments, Jessica. We are glad you had a fabulous stay at Villa Mercedes.
5 out of 5
by fidel from Puerto Vallarta

peaceful vacation

Posted Aug 9, 2017 on Hotels
loved my stay
Comment from Hotel Management
Aug 13, 2017
Thank you for your comments. We are glad to here you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Diamond in the rough

Posted Aug 8, 2017
Pros: Convenience to local destinations and security.
Hotel Villa Mercedes is secure, centrally located between the beach, pier, bars, restaurants and stores. The front office staff was very professional, friendly and patient. The breakfast/brunch hours were convenient as were the happy hours in the late afternoon. The combination of pool, bar and table area in close proximity to the entrance, stairs and front office all within a private courtyard created a comfortable intimacy between our party and other guests.
Comment from Hotel Management
Aug 13, 2017 by VM Direccion, Hotel Management
Thank you for your comments. We hope to see you again soon on your next trip to Puerto Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Nice and very close to the beach

Posted Aug 7, 2017
Visit PV many times a year, this is my favorite hotel.
Comment from Hotel Management
Aug 13, 2017 by VM Direccion, Hotel Management
Thank you for your comments. We are glad you enjoyed your stay with us.