Posted Oct 3, 2016
I always book a room with private bathroom, and until now, every hotel I have stayed at had a private bathroom inside the room, right? That is just comfortable, no need to put your pants on at 3 am in the morning if you had your last cup of coffee at midnight.
In this case, I booked a "private bathroom" double room, but the bathroom was outside. For my own use indeed, but still annoying.
Very clean hotel, smelling great all day long, can't complain about it. Lights in the corridor staying on all day and all night made sleeping a bit more difficult (had to put my pants on to go and look for the switch to turn them off at 3 in the morning).
But the worst came at check out time. The expedia app on my phone showed 11 am as check out time. My wife and I were enjoying a cup of coffee when someone extremely rude knocked on the door at 10 am and just very very unpolitely told us to get out of the room and the hotel. We asked if we could please stay for half an hour, you know? to take a shower, and sort everything out, but she just made her way into the room without giving us the chance. Every hotel has the "late check out" option (with an aditional fee, of course). These people just have no idea about Hospitality! I think they should do a little research before getting into the business. A hotel has a reception, and should have friendly staff all the time. It's the make or brake of every business, I guess.
Comment from Hotel Management
Oct 4, 2016 by Giulio Marcelli, Hotel Management
Dear Juan Pablo,
we are very sorry for your opinion.
However, you can distinguish between what you wanted and what you have booked.
We have only rooms with private bathrooms outside, our advertising is clear everywhere.
Our time of check-out is 10.00 not 11.00, our advertising is clear. If you found a different information does not depend on us.
If you needed a late check-out you should have asked before the last day. If you ask for an extra hour at the last moment it is hard to be satisfied.
We hope in your understanding.