Beautiful Hotel, Outstanding Service
Posted Jan 19, 2017
I stayed eight nights in this hotel. The room could do with better maintenance: there was some minor cosmetic damage to the sink, the plumbing was noisy, and the flush got stuck a couple of times. I was also disappointed to get two mattresses pushed together instead of a king-size mattress. And the jacuzzi in the spa was not hot enough.
But despite these criticisms I had a very good experience staying here. The decor of the hotel was beautiful and the service was really outstanding. The items in the mini-bar were predictably expensive, but there was a bowl of complimentary fruit in my room when I arrived and it was re-filled every day, and on three days I came back to my room to find delicious complimentary treats along with a message from the hotel manager wishing me a continuing good stay. All the staff were very polite and friendly, and most of them spoke English well. The breakfast buffet had a great range of items to choose from.
Overall, this was one of the best hotel experiences I've had. They definitely merit their five-star status.