Ratings based on 789 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Madrid

Posted Jul 29, 2016
Personal muy amable, las habitaciones han sido renovadas recientemente y la zona es de las mejores de Roma
Comment from Hotel Management
by Francesca Romana Caracciolo, Hotel Management
Estimado Sig . Roberto , En primer lugar , nos gustaría dar las gracias por su comentario publicado después de Su estancia con nosotros y gracias por Su apreciación de nuestra ubicación táctica . Realmente espero que hayan tenido la oportunidad de visitar nuestros monumentos históricos y ir de compras, ya que estamos a sólo cinco minutos caminando desde la Plaza de España , Via Condotti , Galleria Borghese y Foutain de Trevi. Gracias también por su apreciaciòn en nuestro servicio y habitaciones renovadas . Por último, queremos verLe pronto . Atentamente, Francesca Romana Caracciolo General Manager Aleph Hotel Rome
5 out of 5
by A verified traveler from uttoxeter, UK

Beautiful hotel in Central Rome

Posted Jul 25, 2016
The staff were attentive & smart, the hotel facilities were good, the rooms were clean & newly done. The lighting system took a bit of practice, all very modern. There were renovations being carried out when we were there, but these did not cause problems, & we were aware of them before we arrived. Overall we had a very quiet and relaxing experience
Comment from Hotel Management
Jul 29, 2016 by Francesca Romana Caracciolo General Manager Aleph , Hotel Management
Dear Mr. Phil, Thank you for all your kind words about our staff and our new modern rooms. We invite you to comeback when the restyling will finish offering you another memorable stay in the eternal city, Truly Yours, Francesca Romana Caracciolo General Manager Aleph Hotel Rome
3 out of 5
by A verified traveler from ca

Nice hotel, but very noisy because of construction

Posted Jul 10, 2016
Hotel is great, but they were doing major construction during our stay and we weren't notified about it before we booked. There was also a constant hum in the rooms that they never fixed, so the entire experience was pretty noisy. They should have reduced the price by half because of this major inconvenience. We came from California so we really wanted peaceful sleep and that was hard to get here. Everything else was great, but it's a pricey hotel.
Comment from Hotel Management
Aug 11, 2016 by Francesca Romana Caracciolo, Hotel Management
Dear Sir and Dear Madame, Thank you for having chosen the Aleph Hotel during your visit to Rome and for having taken a few moments to share your experience with us. We really feel sorry to know that your stay did not meet your expectations. Regarding the communication to our valuable Guests about the construction, Please be assured that our Reservation Department regularly informs in advance all our Guests about the renovation taking place in our property. This is actually our prerogative in order to avoid possible misunderstanding. If sometimes there a lack of communication, it could depend on the fact that when Guests book through an agency, the hotel does not hold a direct email address. We investigated on your case and we can proof our correspondence with the agency on its website on the Guest messaging section. We deeply apologize anyway for any inconvenience occurred to you and if you were not informed prior arrival. We invite you to come back and visit us when the refurbishment will be over to enjoy a true memorable stay in Rome . Sincerely Yours Francesca Romana Caracciolo General Manager Hotel Aleph Rome
2 out of 5
by A verified traveler from Manaus-AM

Hotel Velho em reforma

Posted Jun 20, 2016
Pros: Localização excelente
Cons: Conclusão das reformas e treinamento de pessoal.
Location: Próximo ao metro e algumas atrações centrais.
Me hospedei neste hotel em busca de um 4 estrelas bem localizado apesar de saber da idade do hotel mas esperava quartos em condições e equipe de nível compatível.
5 out of 5
by A verified traveler from Granger, IN

Perfect place to stay

Posted Jun 19, 2016
Beautiful hotel and location - we could walk everywhere we wanted to go in Rome. Service was fantastic. Highly recommend
Comment from Hotel Management
Aug 11, 2016 by Francesca Romana Caracciolo, Hotel Management
Dear Mrs. Christine, Thank you for having chosen to stay at the Aleph Hotel during your visit to Rome and for having taken a few moments to share your experience. I appreciated you sharing your positive ratings regarding your overall experience and I am pleased to know that you found the location and our service to your complete satisfaction. It is our constant aim to make our guests feel at home and to make their stay as memorable and comfortable as possible. I was therefore very pleased by your feedback, which I will personally share with all the Staff. I look forward to welcoming you back to the Aleph Hotel, hoping that the future stores many more opportunities for you to stay with us. Sincerely Yours, Francesca Romana Caracciolo General Manager Hotel Aleph Rome
2 out of 5
by A verified traveler

Avoid!! It's a building site!

Posted Jun 14, 2016
Pros: The staff were very friendly albeit powerless to stop the drilling
Cons: Close it down while the excavations are underway
Location: Rom is small enough to walk to nearly all the attractions from Aleph - see as many as you can and go to the Sofitel roof terrace for sunset.
We booked a short break in The Aleph Hotel, and we suspected nothing was out of the ordinary - it was our wedding anniversary and we were looking forward to a romantic break. We arrived to find the hotel swathed in scaffolding and the entire ground floor lobby closed off with massive noise and building works taking place behind huge white plastic sheets. The noise was so severe we had to go to another room to be able to speak to the reception. They apologised of course and explained that in the course of renovation work they found archaeological remains and so the work had to take place under special conditions. We were offered a bottle of Prosecco and a room change (which we declined) and a free transfer back to the airport at the end of our stay (which we accepted, value 70 euros) but the drills and jackhammers continued all day, every day. Of particular annoyance was the fact that there was no lobby or bar to enjoy a relaxing drink. A local cafe some 100 yards up the road had been engaged to offer meals and drinks for guests against their room numbers. Here they too were friendly and sympathetic as they stood beneath the shadow of a four-story scaffold. Breakfast was served in the hotel but in what must have been a library, hastily converted to a makeshift dining room. It worked, but it was far from a 5 star experience.
Comment from Hotel Management
Aug 11, 2016 by Francesca Romana Caracciolo, Hotel Management
Dear Sir and dear Madame Thank you for the time spent writing this comment. We are pleased to read your nice words dedicated to our staff and service. Nonetheless, we are also sorry to read that your stay did not meet your expectations. The owner has started a very important refurbishment of the hotel and has decided to leave it open; we are very proud of having been of some help finding a solution when you complained about the noise. We hope you will consider returning to the Aleph Hotel when the renovation is over; we will be very glad to offer you a special treatment. Truly Yours, Francesca Romana Caracciolo General Manager Aleph Hotel Rome
4 out of 5
by A verified traveler

Would Stay Here Again

Posted Jun 14, 2016
The Aleph was under renovation during our stay but there was minor inconvenience and the staff went out of their way to make sure we were satisfied. The location was excellent in a quite neighborhood within walking distance of bus and subway service. We would stay at the Aleph again without any hesitation.
Comment from Hotel Management
Aug 11, 2016 by Francesca Romana Caracciolo, Hotel Management
Dear Sir, Dear Madame, We are very grateful for the nice comment you have written on Expedia.com. We are so happy and proud to learn that the commitment and the professionalism of our Staff has been the difference during your stay and that you enjoy our location. We look forward to welcoming you back to the Eternal City. Sincerely Yours, Francesca Romana Caracciolo General Manager Hotel Aleph Rome
4 out of 5
by A verified traveler

Nice Hotel

Posted May 31, 2016
The hotel is clean and well appointed. The staff is very friendly, courteous, helpful, and spoke English. The room was modern, clean, and was serviced twice. A day. The two things that prevented me from giving it a 5 was that the rooms are small, and the hotel was being renovated.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 18, 2016 on Hotels
5 out of 5
by James

This traveler left a rating score only Posted May 16, 2016 on Hotels