Beautiful location, friendly and helpful staff
Posted Aug 23, 2016
We arrived and were told that our room wasn't ready and that there was some sort of flooding problem, but held our bags and said that when we came back from the day of sightseeing that they would update us on its condition. It wasn't sorted yet, so they put us up in a sister hotel down the street (but still beautiful and 4 stars), no harm done. Our bags were brought back the next day and we were upgraded to a suite, which was an absolutely lovely corner room right across from Santa Maria Maggiore and had an absolutely lovely large bathroom, complete with tub and handicap accessible (although we didn't need it). The room was large, front desk very helpful and accommodating, breakfast was very very good with plenty of space. My favorite part of the hotel was the outside courtyard, with a nice breeze and shade - we were down there every day because the wi-fi was a bit shoddy in our corner room, which the front desk addressed but wasn't able to quite fix in the four days we were there. They were also very helpful in our airport transportation and booked a private shuttle for the two of us - just a sedan but definitely worth the 60 euros because the
Da Vinci Express would take longer. They provided us with a map of that proved invaluable, and was able to help us as tourists every step of the way. Listening to the bells of Santa Maria Maggiore was amazing! Our first time in Rome, and not our last. Would definitely stay here again.