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Professional staff, excellent clean rooms.
Superb breakfast.
A nice retreat from the chaos of Roma. The location is an easy walk down to the Spanish steps.
A few issues, first No ac in the rooms this time of year at this hotel. Second, the claim 15 minutes for valet but on average 40-45 minutes. First night the lost out car and had to wait an hour. Third, the TV isn’t smart so we had only one channel in English movies. We couldn’t cast or purchase anything. So that sucked. Forth, one of the two bathrooms in our room had wires coming out of the wall and nothing worked. Few other small things but for the price I would never visit again.
We really enjoyed this property and location. The staff was so helpful. The breakfast buffet was excellent. There is a great pizza place walking distance called the San Marco, you might want to check it out.
This property is beautiful, as are the rooms, but if you have special accessibility requests, don't expect them to be honored. I informed them way in advance that I have claustrophobia so must face the street (not a courtyard) on a high-ish floor to see at least some distance. I arrived to a room had one tiny window facing a courtyard on the 1st floor (US=2nd floor)! I complained that this was the opposite of my request and was able to change rooms, but only to one with 2 windows facing a small street that was was on the ground floor (!) and the bathroom smelled of sewer. UGH. I was also told that the room service menu was on the television, but I found nothing to click on to find it, and the remote control was so weird and difficult to use that I could barely click on any channel. A very frustrating experience.
Atmosphere was very cold…..nice room but nothing spectacular for the price….would not go back or suggest that hotel! We were leaving early and had a hard time to get a coffee! No coffee machine in the room…..very disappointed!
This hotel has NO business being part of The Leading Hotels of the World. It’s old, outdated, stains all over the wall paneling, tears at certain areas of the wall paneling. The A/C could barely keep up. The bathroom fixtures were rusty and chipped. I can truly stay, after a beautiful trip around Italy, staying at this hotel at the end of our trip kind of ruined it for us. We stayed at 5 different hotels throughout this trip. We booked on Expedia, the room we got was not at all what was pictured. Do yourself a favor and stay at the new hotel edition. It was gorgeous and cheaper then I’d rust bucket.
I love the feeling of this hotel - it's sumptuous and refined, but not stuffy. There is an exceptional restaurant attached to the hotel, and the staff were so helpful in every way. One of the hard things to get right in a hotel is for management to care about the staff in such a way that their level of care filters through to the guests. I really noticed in small and large ways that the staff here were happy and that meant that all the interactions I had with them as a guest were infused with that same feeling of generosity and warmth. I also enjoyed the location as it is not too hectic but feels a little removed from the chaos of some of the other areas of Rome, but still with easy access to everything. I travel often and am fairly fussy, but I would highly recommend this hotel. Robyn
Location was wonderful, staff very attentive could not do enough for you, rooms were beautiful, spacious, nice bathrooms, we enjoyed the breakfast, dinner in the bar area and room service, each very good, we enjoyed the walkability, the easy access to metro and taxi service. Highly recommend using and taking advantage of this hotel’s amenities
Location is great taxis buses metro all there restaurants walk to Borghese gardens trevi fountain Spanish steps hotel is beautiful inside and out, breakfast was great, restaurant and bar were excellent the staff could not do enough for you and always with a smile Thank you for a wonderful stay
The hotel is very kept very beautiful and clean. The entire staff is really friendly and helpful. Everyone made us feel welcome
Manuel
Stayed 5 nights in Aug 2022
4/10 Poor
william
Aug 5, 2022
william
Stayed 2 nights in Jul 2022
8/10 Good
Jonathan
Traveled with family
Jul 28, 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place is clean but really really old and about 2 star buy American standards. I think they have much better rooms but I’ve noticed that when you use Expedia you get the spare rooms.
It was a wonderful stay, and we enjoyed it immensely. Except for a random occurrence of an employee trying to enter our room at 8pm (which they believe was a misunderstanding) and they took off some charges because of it and would look more into it. Everything else was amazing and not going to penalize the hotel for a possible miscommunication.
I had stayed in the hotel 10 years ago with my family and so I had high expectations. Fortunately they were met. The hotel continue to be luxurious, impeccable and overall 5 STAR experience.
Mark
Stayed 1 night in Jan 2022
6/10 Okay
Saul, chula vista
Traveled with family
Jan 26, 2022
Disliked: Property conditions & facilities
Very good location but the hotel is dated. Staff is very loud during breakfast.
Very central location, good service on all levels, very good breakfast tce. The Restaurant in the hotel is also very good - and food for room service top.