Panoramic Suite | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Reviews of Divina Luxury Hotel

4 out of 5
Divina Luxury Hotel
Via Aurora 29, Rome, RM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 421 out of 674 reviews" "
Rating 8 - Good. 181 out of 674 reviews" "
Rating 6 - Okay. 41 out of 674 reviews" "
Rating 4 - Poor. 18 out of 674 reviews" "
Rating 2 - Terrible. 13 out of 674 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Lidia Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in a conviente location. Hotel was very clean and good breafast. I would stay there again.
Stayed 5 nights in Mar 2024

8/10 Good

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities
AC was not not working.They say they don't use AC in March. Had to keep window open. Otherwise tempratue in room would be 90F Some lights did not work.
Stayed 3 nights in Mar 2024

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a small hotel with walking distance to major destinations, and good dinner options around. the rooms are very well maintained and nice amenities. no complaints. good breakfast as well.
Stayed 3 nights in Mar 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in March 24, Fantastic hotel in great location, with breakfast included Staff welcoming and very helpful. Highly recommended!
Stayed 4 nights in Mar 2024

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A pleasant surprise!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, pleasant staff, great location.
Stayed 3 nights in Mar 2024

8/10 Good

Rawlston

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here to celebrate my b'day in Rome. John louis, the front house agent was excellent from checkin all the way through, he's and an asset to the hotel and I hope he's appreciated. We had a few issues, mostly caused by our electric adapters, but he was attentive, superb and hands on in resolving our issues quickly. He also offered us a lovely bottle of wine as a courtesy. I would stay here again. our room was fantastic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marco A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. It was an amazing hotel from the friendly staff, to the breakfast and to the comfortable room. Conveniently located near many walking sites and near the Big Bus Tour stop. Highly recommend this hotel to all travelers looking for a great experience. Will definitely come back to this hotel in our next visit.
Stayed 6 nights in Feb 2024

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place that’s close to main attractions
Stayed 2 nights in Feb 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst customer service. Breakfast was 2 star. Shower had a horrible smell. Beds are rock hard.
Stayed 6 nights in Feb 2024
Response from Front Desk Manager on Feb 28, 2024
Dear Ms. Nancy,Thank you for your review and we are sorry for this complaint, but I would like to say that I think you are not reliable. I mean, your feedback about your last stay here is because you had to pay a small fee for breaking a vintage lamp worth 350 euros. Also because , during your stay you never mentioned all these problems about the shower, the bed or the 2 stars breakfast, which is one of our strenghts. In any case, we are grateful for all the good reviews we receive every day and will take your opinion into account to provide better service. Best regardsKatrin

10/10 Excellent

Yoanys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good service recommended 💯
Stayed 7 nights in Feb 2024

10/10 Excellent

Gayla, Richardson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updayed bathroom with stand- alone shower and walkin closet. Friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Aileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly, an amazing hotel and stuff
Stayed 3 nights in Feb 2024

8/10 Good

Jack Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again!
Stayed 4 nights in Feb 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and cozy
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional!
Stayed 6 nights in Jan 2024

10/10 Excellent

Kaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff. Nice breakfast available every morning.
Stayed 10 nights in Jan 2024

10/10 Excellent

Renell Yvonne, Missouri City, Tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. All staff from the ladies in the dinning are to the front desk were top notch and 5 stars them selves. I'm and older traveler and this trip i was solo. They were very attentive to my needs and ever patient with me. I really worked them hard as i had issues from the beginning. They helped me with phone issues too. Sorry i didn't get names, but everyone, every shift helped. Will stay again.
Stayed 6 nights in Jan 2024

10/10 Excellent

Rami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Access , Great Spacious Junior Suite, Friendly Staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tarek, Vancouver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, eceptionally clean, great breakfast and lovely staff.
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t fault the hotel ,rooms and staff are excellent
Stayed 2 nights in Jan 2024

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! We felt so safe and cared for by Mauro at the front desk. He was kind and helpful with any accommodations we needed. Will be staying here again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hari

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Ama S

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and neat. Staffs are great and very nice. Breakfast buffet was great. The bathroom very neat, classic and well kept
Stayed 5 nights in Nov 2023

8/10 Good

Alain Avecilla

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

gianluca

Stayed 1 night in Dec 2023

8/10 Good

Abhisek

Liked: Cleanliness, amenities, property conditions & facilities
The location is pretty close to metro and bus. However it is a very small hotel. Road is closed and it was not stated while booking. It is extremely inconvenient to transport luggage from my car to hotel. When I asked at front desk they just told me that it is common Rome. AC does not work and unable to open the window as it is in a neighborhood. This is an issue with privacy.
Stayed 6 nights in Dec 2023

10/10 Excellent

Nadeem, Southborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent service and staff. A **
Stayed 4 nights in Dec 2023

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to spend time in Rome. Close to transportation and some famous places of the city. Staff is polite and helpful. Lunch is delicious.
Stayed 6 nights in Dec 2023

10/10 Excellent

Sherrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Meba Innez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 5 nights in Nov 2023

10/10 Excellent

Muhannad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 5 nights in Dec 2023

10/10 Excellent

Bernadette Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous room and location. Staff are very helpful
Stayed 3 nights in Dec 2023

10/10 Excellent

Davit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Great hotel! Conveniently located close to the metro station and multiple embassies. Friendly staff.
Stayed 5 nights in Dec 2023

8/10 Good

Carla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities

10/10 Excellent

Linda A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This modern hotel was wonderful! Would definitely stay here again. The staff was more than just accommodating - they went out of their way to assist. We were unable to take advantage of their breakfast as we had early morning tours, but it looked fantastic with choices. Room was large, bed comfortable, bathroom and shower were large and clean. It was a convenient walk to everything with a fabulous restaurant next door. Front desk helped getting us taxis to our destination that did not try to rip us off as tourists. Can't wait to go back!
Stayed 2 nights in Nov 2023

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible
Stayed 4 nights in Nov 2023
Response from Front Desk Manager on Jan 9, 2024
Dear Mr. Kevin,Thank you for your review but I trust that all of the issues with your account have been resolved. Your feedback is untrue because is not concerning the facilities, its cleanliness or services but a fixation of yours against a member of our staff for a problem that didn't exist: you took time away from us and other customers. I think you need to work it out with other people or yourself and not with us. We think that's all. Best Regards

10/10 Excellent

MR PHILIP

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Great location, staff and room. Been to Rome many times and this is by far the best hotel yet. Definately returning.
Stayed 4 nights in Dec 2023

10/10 Excellent

Yanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Great !
Stayed 2 nights in Dec 2023

10/10 Excellent

Radoslav

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Will stay again
Stayed 5 nights in Dec 2023

10/10 Excellent

James, Tolleson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Nov 2023

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the DiVina, Only thing is the weather was warm upon my arrival and because it was considered winter the A/C was turned off. Opening the windows took a little getting used to. I liked that breakfast was included and the convenient to public transportation was great. The staff was very nice.
Stayed 7 nights in Nov 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely hotel in a great location will definitely be back
Stayed 3 nights in Nov 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with a great bathroom
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
This hotel is a home from home. The rooms were cleaned daily , towels and toiletries were kept well stocked. Staff were very pleasant and helpful . Room was spacious with a beautiful large comfortable bed , sheets changed Daily. I can highly recommend a stay at this hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Tally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Erica, McLean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023