We stayed 3 nights. The centralised air conditioning was broken several days ago. They didn't repair it during our stay. It was hot in the room. No kettle and no shower gel. Shower was terrible few seconds very hot and for few seconds very cold water. We complained but reception staff didn't do anything. It was nightmare having shower in this hotel. This is not 4 star hotel. I recommend never stay in this hotel. I thought bestwestern was big chain and they maintain standards. But I realise during our stay this hotel was not part of this chain. Very poor reception services.
Comment from Hotel Management
Oct 25, 2016 by ap50, Hotel Management
Dear Mr. Vara...,we have received your review. Please note that you arrived late at night during a cold week when the air conditioning had been shut centrally (absolutely not broken!!!) That very night there was a quite exceptional sirocco wind that we couldn't expect on mid October, but soon fresh air arrived. Only YOU complained over more than 200 guests at the hotel. You were soon given a kettle. Plenty of shower gel is in the bathrooms together with bars of soap, if one needs more, simply ask the reception.
We checked the shower in your room realizing that it works perfecly if you use the mixer properly.
We always receive excellent notes from BEST WESTERN inspectors, and from all our guests, that's why we ARE PART OF THE CHAIN.
Last but not least: you booked and payed a room for 1 person but you arrived with a friend and did not pay 30 euro per night for the extra person, that is 90 euro that you should give us as soon as possible. Regards