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Reviews of Best Western Hotel Rivoli

4 out of 5
Best Western Hotel Rivoli
Via Torquato Taramelli 7, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 109 out of 397 reviews" "
Rating 8 - Good. 180 out of 397 reviews" "
Rating 6 - Okay. 58 out of 397 reviews" "
Rating 4 - Poor. 34 out of 397 reviews" "
Rating 2 - Terrible. 16 out of 397 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly staff
Stayed 4 nights in Mar 2024

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Shame the lift was out. Room was lovely, great balcony. Cheap breakfast. Helpful pleasant staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and the staff are exceptionally helpful. All the staff have worked there for years and always manage to remember us every time we come back and stay. The hotel it’s self is well kept and clean. Rooms are really good and the breakfast is enjoyable. Highly recommend with no hesitation. Five stars in our opinion.
Stayed 4 nights in Oct 2023

8/10 Good

Dorotea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean, check in and checkbout was smooth and the room were big and very quite
Stayed 2 nights in Jun 2023

8/10 Good

Aldo

Liked: Staff & service
This is a hotel in a fantastic location, with easy access to transportation to all of Rome's wonders, in addition to being just a 20 minute walk to Piazza del Popolo. On the doorstep of Villa Borghese, this is a quiet and safe residential area, with cafes and restaurants priced relatively affordably compared to the city centre. The downside to this is the hotel itself - it is weathered, but if you're like me, than you'll find it charming and a step back into the classy 1950's, with marble everywhere and busts of heroes of antiquity on display. Please note - not all rooms have air functioning air conditioning, however this is common throughout Italy. There is WiFi, however, my room found itself inconveniently located between two routers whose signal strength would fluctuate and making it difficult to conduct any video calls. This however I think speaks to the thickness of the walls (a positive) as I did not hear any other guests with my room right beside a lift/elevator, and again, when in Rome your room really is only to sleep so I did not find this a tremendous issue.
Stayed 3 nights in Apr 2023

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good light. Limited breakfast. Sink exhaust not working

2/10 Terrible

JARED

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked for two days. The room was very hot and the ac did not work. We asked them to fix it and it ran for a few minutes then quit. Attempt two same result. We spent the night sweating it out like we were in boot camp. Checked out the next day at 10am and the front desk staff refused a refund for our second night that we did not use. At E350.00 I would say that I should not be held responsible to stay another night on property. Also they charge E12.00 to use the gym. I’ve stayed in hotels all over the world and this is a first for me.
Stayed 2 nights in May 2022

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun
The hotel was great even if it is a mile away from the sites. If your walking great exercise but if by taxi or bus they are close by as well
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the shower tub & the toilet flash waters.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great, clean comfortable room, great shower, except tiny fridge.
Stayed 21 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel. I booked because in description they said that there is a Shuttle service available from hotel to airport, but there is no such thing provided. when i asked about the shuttle service they simply called a cab for which i still had to pay out of pocket. Also the staff is rude and all they care about is how to make guests pay more money for every tiny amenity that they offer. The breakfast is not included with the price of the hotel when you book and you will end up paying 25 € for two people. the elevator is so small that two people can barely fit in.
Stayed 1 night in Nov 2019

2/10 Terrible

Mohammad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD HOTEL-STAY AWAY !!
Regret staying at this hotel too. The hotel is located on a small residential street where cabs are not allowed to park or get inside. The cabs will drop you off at the main street and you have to carry your luggage to the hotel. Also, the customer service person kept our passports and asked us to comeback later so he can finish us checking in at night time cause he was busy and did not have time to service us. We were the only customers at night time and when we refused to hand him the passports, he made us wait an hour before he could service us. Also the toilet in the bathroom was so small and placed under the sink that we could not properly sit on it. When I complained, I was told all bathrooms are like that. see the picture posted and you won't believe it. Yes, it is under the sink. I hurt myself few times getting down and up from the toilet seat. I will not recommend anyone to stay at this hotel even if they offer for free. Also there are some small insects that craw on the bathroom floor that you can not see cause the floor is all dark but if you pay close attention, you will see them crawling.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Valerie, Vancouver, Canada

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The cups/glasses that were in the room were wiped not washed as everyday my "new" cups and glasses still had remains of my lipstick on them even though they were placed in "new" bags. It makes me question other areas of cleanliness. The breakfast buffet had almost every table covered with dirty dishes. There is no bistro on the premises so if you want to eat you need to go somewhere else. Bus transit was close by. The bed was very comfortable. The view from my bedroom was looking at a building and a bunch of scaffolding which didn't seem to be in use. There was a dog constantly barking/ whinning. Overall I was very disappointed. There is nothing nearby and it appears to be in a residential area in the middle of nowhere. I would not stay here again.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly Room was good Large balcony with bistro table and chairs Located in a good area outside of main town €15 for taxi to centre of Rome €6 for breakfast - good variety No restaurant and limited bar (not used much) Would stay again
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

Pascale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a quiet and safe residential area, not very far from the town centre. Probably a 45 min walk, 15 min bus ride. I recommend using the Google Map app and it will totally help you navigate the public transportation and bus timings etc. It made our getting around so much easier! There’s a newspaper stand a block away where you can purchase bus tickets. The hotel is quiet and clean is within walking distance of a few nice restaurants. Breakfast buffet is very reasonable 5$ euro.
Stayed 4 nights in Oct 2019

6/10 Okay

Matt

Traveled with group
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2019

8/10 Good

Ava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy gem in a quiet area with a great breakfast
This hotel was a great value and felt very safe. Cleanliness and friendly service were excellent. International travelers seem to have enjoyed it too. As a retired art professor, I found the beautiful paintings and sculpture especially pleasant. The Parioli neighborhood is elegant and beautiful, but unfortunately the garbage situation is unbearable in Roman streets, even in this upscale zone!
Stayed 3 nights in Sep 2019

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Beautiful place, room and hotel overall
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
False advertising
False advertising on website offering free breakfast, then got charged for the breakfast meals during check out.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
I like the position but I hate the car parking spots and the bar( zero choices)
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Javed Ahmad

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay.
Our stay was very pleasant. The bathtub needs to be fixed it is not leveled holds water. Bathroom flor needs deep cleaning. The reception staff Mr. Paul, is very knowledgeable and helpful provides excellent customers service. The young lady in the morning was also very nice and helpful. Breakfast is at a very reasonable price, and is very good with many choices. However not a very good location for the hotel. It is in a residential area.
Stayed 6 nights in Aug 2019

8/10 Good

Amalfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Aug 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean just a little far .
It was a nice property clean and good staff . Staff was helpful and answered questions and gave suggestions. Breakfast was good and convenient for getting out and sightseeing. Only knock is it is a little far from points of interest .
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and welcoming
This hotel was cozy and welcoming. The staff was accommodating and helpful in addressing any concerns. The presentation for the buffet was inviting with a wide array of offerings.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! A little out of the city center, but in a nice quiet area! The breakfast was 5 euros per person, and it was well worth it. Cereal, hams, cheese, fruit, yogurts, eggs, bacon, etc... The staff at the front desk was absolutely helpful and nice! Some days we would take a taxi into town, and they would call it for us. The taxis were there in just a few minutes.
Stayed 1 night in Apr 2019

6/10 Okay

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

chuck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet neighborhood, with very friendly staff, a good place to rest in Roma.
Stayed 1 night in Oct 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chillin in a Roman Suberb
Good breakfast, good WiFi, clean accommodations with a great balcony. Shower leaked and was scalding and then cold intermittently every 20 seconds. The hotel is about 2.5 miles to the Spanish Steps. The neighborhood is quiet and there are a couple restaurants within .5 miles.
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pariola in Rome is excellent! The breakfast is very quite good.
Stayed 2 nights in Oct 2018

6/10 Okay

Steven, United States

Not bad, but room was small
The hotel was not bad and was pretty close to the center of Rome, so we did like that. The room itself was very small and the shower was so small it was difficult to use. The staff was friendly and helpful and the breakfast was good. I am not sure if you could find a hotel close to the center of Rome with big rooms at this kind of price, so overall it was probably good value for the money we paid.
Stayed 2 nights in Sep 2018

10/10 Excellent

Peter

Beautiful Hotel in Rome
Beautiful hotel located slightly off the main road. Excellent service and quality.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stay in Rome
The hotel wasn't close to the city, however was close to nearby public transport. The bus into the city/Vatican was about a 20 min ride. Highly recommend getting the Roma Pass. The staff at the hotel were friendly and helpful. The breakfast was always great. However the rest of their food options for lunch and dinner were average. The laundry service is rather expensive as well, better to head to a nearby laundromat. The internet wasn't the greatest as the connection kept dropping in and out.
Stayed 5 nights in Aug 2018

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be easily improved....
Enjoyed the balcony and local people of the area. Staff were friendly and always willing to help for the 3 days we were there. Bathtub would not drain which was very frustrating. Toilet did not seem to flush properly. Food in hotel restaurant was good but small portioned and overpriced for what was received.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice in terms of the style and the staff. It is a bit out of the town centre but the public transport links are good. Walking distance is 45mins to an hour from the main sights.
Stayed 6 nights in Jun 2018