The staff didn't seem open armed as everyone else for the rest of our trip. Big city life I guess. Room was extremely clean and breakfast was really good. You can hear all the sounds of the city so don't expect a quiet sleep..wouldn't recommend if your a light sleeper. Overall it was a nice stay
Comment from Hotel Management
Nov 29, 2016 by Roberta - Guest Relations , Hotel Management
thank you for choosing us as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us.
We are glad to know that you enjoyed your stay, here at Best Western Plus Hotel Universo.
Concerning the insonorization, we regret to read you weren't able to sleep well! We live in a big city, for this reason unfortunately there's always some street noise during all day.
Anyway, please note that our Reception is always available to change your accomodation, perhaps with another room more silent. Don't hesitate to ask them anything you could desire from your journey! Every client has his own demand that we are pleased to satisfy.
With the hope of being chosen again for your stay here in Rome, we send you our best regards.
BW Plus Hotel Universo
Roscioli Hotels Group- Rome