Comment from Hotel Management
Oct 10, 2016 by Roberta - Assistant Guest Relations , Hotel Management
Thank you for choosing Best Western Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are delighted that you enjoyed your stay! we are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarification, in order to make your potential future stay even more pleasant. Please rest assured that we will make every effort to seek continuous improvement in providing our guests with the best service experience.
Once again, thank you for your time and we look forward to welcoming you again soon!